The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Easy to order, cheapest available price and no additional costs as could pick up from store. Brighton store staff were super friendly and efficient. Thank you.
A empresa respondeu
Very helpful with sizing walking boots for my daughter doing DofE. Let her try with socks before purchasing and told her we have 28 days to return if she wishes to try them around the house to get a p... Ver mais
I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Brighton
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
8-9 North Street, BN1 1EB, Brighton, Reino Unido
- 01273 964920
4,9
Excelente
967 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Anastasia was very helpful…
Anastasia was very helpful in advising me on walking boots, including the best quality brands, waterproofing and fit. Got a pair of Scarpa boots in the end and some re proofing spray.
1 de janeiro de 2025
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Anastasia was very helpful in helping…
Anastasia was very helpful in helping choose new shoes. Thank you
31 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
I bought a rucksack
I bought a rucksack & the staff member, Harry was very helpful. Providing lots of advice & fitted the rucksack on me. He was polite & spent quite a bit of time helping me
31 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
I sought some information regarding a…
I sought some information regarding a Rab jacket and the correct fitment and suitability for my purpose. The sales assistant (Mike) was super knowledgable and really helpful. This kind of customer interaction builds a commitment to the brand and return business.
Thanks for your help Mike
30 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
I bought a polo shirt today and was…
I bought a polo shirt today and was helped by the lovely Lily. She was very approachable and helpful when I need to try the garment on. A welcoming atmosphere.
30 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Lily was knowledgeable & helpful
Lily was knowledgeable & helpful. I walked out with my new walking shoes on my feet. A much nicer experience than buying off an internet bot. Thank you
29 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Down jacket for ice climbing
I was looking for a down jacket to go ice climbing in Norway which reaches lows of -14°c. I visited Cotswold, Trespass and Millets as well as Blacks. Millets is owned by the same company as Blacks so the sales assistant there recommended Blacks to me. There was a great selection in Blacks and most things were well discounted as it was just after Christmas. All the sales assistants were extremely helpful. On of the sales assistants, Mike, was even an ice climbing instructor who have me fantastic advice. I was not expecting such knowledgeable service about climbing and mountaineering especially from a Blacks in a coastal city :) I would 100% recommend this shop
29 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Really great experience. Employees clearly know what they are talking about!
I was survey by an employee called Jude who was really informative. Furthermore all the employees seemed like lovely people and were really helpful.
I will definitely be back!
28 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Very good service
Harry was very helpful and knowledgeable about their jackets
28 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Top service
Harry was a really friendly and knowledgeable member of the Blacks team. I came away with a really nice coat better than the one I was looking at
28 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Lily
Lily, your assistant, was excellent guiding me perfectly to the gloves I needed for my wife’s Christmas present!
19 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great service from the Brighton shop team
Great service from the Brighton shop team and Soraya who was very helpful and had good advice on buying hiking boots.
26 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Received great help and advice from Lily in Brighton shop
Received great help and advice from Lily today in the Brighton shop. She deserves a bonus!
23 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent service
Very helpful advice from Mike in the store, including sourcing me a pair of the boots he recommended for me, in the sister store.
10 out of 10!
20 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Resposta da Blacks - Brighton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
James was extremely helpful while my…
James was extremely helpful while my daughter chose her first rucksack. He demonstrated a thorough understanding of how the product works and how to adjust it for maximum comfort.
21 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Blacks Customer Care Team
The service was fantastic and a great…
The service was fantastic and a great help, anastasiia was very informative and helped me pick the right product for me. Thank you !
18 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Great service
Went in yesterday to buy some hiking boots—the boots are perfect, and the service was great. Anastasia was very helpful and knowledgeable when I was asking about which boots would be a best fit and I’m very happy with my purchase!
18 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Excellent service
Really impressed by the knowledge and service of the staff especially Anastasia. She went above and beyond. I’m new to this shop but will be back for sure.
17 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Shopped here in Brighton Great Service from Brighton store North Street…
Shopped here n Brighton North Street store today (18/12/24) 11.18am.looking for a Berghaus coat. Have wanted to get one for a while and would rather shop in store than online because you get a better idea of what they’re like and can try them on for size. Had a good range in-store. Was served by Lily who helped me try a couple on for size. Great service from her and her male colleague at the till. Thoroughly recommend. Pity the store in Chelmsford, where I live, closed because their lease had expired.
18 de dezembro de 2024
Opinião espontânea
Resposta da Blacks - Brighton
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
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