Blacks - Brighton Opiniões 

967
•
TrustScore: 5 em 5

4,9

8-9 North Street, BN1 1EB Brighton, GB

•

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy to order, cheapest available price and no additional costs as could pick up from store. Brighton store staff were super friendly and efficient. Thank you.

A empresa respondeu

Classificada 4 em 5 estrelas

Very helpful with sizing walking boots for my daughter doing DofE. Let her try with socks before purchasing and told her we have 28 days to return if she wishes to try them around the house to get a p... Ver mais

Classificada 5 em 5 estrelas

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de artigos para acampamento
  5. Loja de calçado
  6. Loja de malas e malas de viagem
  7. Loja de roupa desportiva

Sobre Blacks - Brighton

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • 8-9 North Street, BN1 1EB, Brighton, Reino Unido

  • 01273 964920

4,9

Excelente

TrustScore: 5 em 5

967 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(967)

3912 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very good experience and helpful staff

Very good experience and helpful staff. High quality wares and good advice for best value for money. Anastasia was particularly helpful with endless boot options!

17 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Eloise was really helpful

Eloise was really helpful. I phoned up beforehand to ask what sort of TNF coats they had in stock as I was looking for a particular one for myDaughter. She was really helpful and even more helpful when I went into the shop to buy it. Thank you

25 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Good service from Joel with buying…

Good service from Joel with buying hiking boots.
Good knowledge and advice. Very happy with them. Thanks

15 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Best shop in Brighton for outdoor wear

Best shop in Brighton for outdoor wear. Harry and the team are more than helpful and always make it a great shopping experience. Would highly recommend to anyone !

17 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent advice and support from Mike

Excellent advice and support from Mike, Lily and Jess. Very pleased with my purchase!

10 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great service

Great service, expertise and patience. Thank you Lily for helping me find the perfect walking shoes!

15 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Knowledgeable and very Helpful staff

Came into the shop after looking on the Internet at various options to replace five year old Berghaus walking boots, and reading various conflicting reviews.
Was served by an excellent and knowledgeable member of staff called James. He showed me the various options and answered my various technical questions regarding materials, tread etc confidently and clearly very knowledgeably.
Really glad I went to the shop rather than buying on line.

14 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Lily was so helpful

Lily was so helpful. I was looking for a new umbrella and she showed me lots of options to choose from and was very informative.

12 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I was served in store earlier by the…

I was served in store earlier by the wonderful Lily. After giving me ample time to browse and having served her previous customers, she politely asked if I needed a hand. She showed me many epic deals that they have in store and was very helpful. Thank you Lily. Thank you Blacks Brighton.

10 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service

Really excellent customer service from store manager Harry, in helping me to get the right hiking shoes for an upcoming trip to Sri Lanka. He was brilliant, massively knowledgeable about all the products, he was also very approachable and good humoured and he spent a lot of time advising me but I didn't feel pressured to buy. It made it all seem very easy to select the shoe that's right for my trip...lightweight, durable, comfy and high quality Merrells and I'm really pleased with the purchase. They were sold at a really excellent price with 30% off. I'm usually the most indecisive person ever but Harry was ace and made the decision easy. He also gave me some advice on some other pieces of outdoor clothing including a Rab jacket and a Columbia fleece which I also bought and have been really pleased with. I highly recommend the store if you need any equipment/clothing for outdoors activities/travel, chat to Harry and he'll sort you out!

25 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I recently wanted to purchase a new…

I recently wanted to purchase a new rucksack for travelling. Harry, in the brighton shop, couldn’t have been more helpful. He was very knowledgeable, friendly and funny. He recommended a bag based on what I needed and gave a thorough demonstration of its features. The bag I wanted was out of stock but he really went above and beyond to get me the bag, which I was able to collect the next day. I would highly recommend going into Blacks and speaking with Harry if you are looking to buy anything!!

5 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I was in your Brighton North street…

I was in your Brighton North street today looking for a pair of comfortable walking shoes.
I was dealt with with a guy called Mike - he was excellent,
Measured my feet accurately, gave me independent advice, explaining that I had been wearing the incorrect shoe size for a long time.
The shoes he advised in size 14UK were not in stock, he advised the best website to buy them, so there was no hidden agenda.

4 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Soraya was super helpful and engaging…

Soraya was super helpful and engaging finding me a new pair of walking shoes. She was knowledgeable and got out almost every shoe in the shop to try until I found a comfortable pair! We had a lovely chat about hiking and travel and it was a shopping experience enhanced by a lovely human connection. Thank you Soraya.

30 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Super helpful and knowledgable staff

Super helpful and knowledgable staff. I’m really grateful for her help to guide me to exactly what I was looking for

2 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Lily was super helpful....

Lily was super helpful and just splendid in helping me choose the right shoes. Check out was quick and friendly too. A very nice experience. Thank you.

1 de dezembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I bought shoes today it is very…

I bought shoes today it is very comfortable and thank you for soraya she was very helpful and respectful :)

30 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Brilliant knowledge and super friendly

We always shop in blacks for outdoor wear and have always had a good experience. Today was particularly good as Harry in the Brighton branch was so knowledgable and gave really great advice on which coat to choose and the pros and cons of the different styles and materials. We bought a Rab in the Black Friday sale and we are super pleased. Thanks Harry you’re a star.

30 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great help from Soraya

We were visiting Brighton for the day and happened to walk past Blacks. I have been looking for walking boots for a while, but can’t ever seem to find any that are comfortable enough. Soraya asked if we needed any help and I had picked a pair of boots to try, so she went and got them for me. They were not very comfortable. Soraya suggested a few other pairs for me to try and eventually on the 5th pair I found the ones that fit perfectly, thanks to her patience and advice. Even better that they were in the Black Friday sale. In other shops I have been in they just get the boots you ask for and normally seem uninterested, but Soraya was committed to try and find something that worked for me. I was very impressed with her customer service and although she was very busy she was still very professional and helpful. Thank you so much.

28 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Blacks Brighton

Always like shopping in Blacks Brighton store. Good stock levels. Friendly, helpful and knowledgeable staff. Good value too.

27 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Bought a pr of Berghaus boots today.Was…

Bought a pr of Berghaus boots today.Was served by Lily who was so helpful ,nothing was to much trouble and she brought a few pairs of boots out to help me decide .Staff are always happy here and it's a pleasant shopping experience here.

26 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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