Blacks - Brighton Opiniões 

967
•
TrustScore: 5 em 5

4,9

8-9 North Street, BN1 1EB Brighton, GB

•

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy to order, cheapest available price and no additional costs as could pick up from store. Brighton store staff were super friendly and efficient. Thank you.

A empresa respondeu

Classificada 4 em 5 estrelas

Very helpful with sizing walking boots for my daughter doing DofE. Let her try with socks before purchasing and told her we have 28 days to return if she wishes to try them around the house to get a p... Ver mais

Classificada 5 em 5 estrelas

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de artigos para acampamento
  5. Loja de calçado
  6. Loja de malas e malas de viagem
  7. Loja de roupa desportiva

Sobre Blacks - Brighton

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • 8-9 North Street, BN1 1EB, Brighton, Reino Unido

  • 01273 964920

4,9

Excelente

TrustScore: 5 em 5

967 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(967)

3931 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Jude was a huuuge help with picking…

Jude was a huuuge help with picking hiking shoes for my Japan trip!!

26 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Joley

Joley was a great help locating the garment I needed. Not rocket science but a friendly approach goes a long way. Thank you Joley!!!

25 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I went to Blacks to get some walking…

I went to Blacks to get some walking boots and Blossom was extremely helpful and informative. I recommend this store to anyone looking for the right products and great customer service.

23 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great Black Friday deals

James and his colleagues were friendly, well informed and helpful. Excellent service all round, especially the advice regarding the most suitable items of clothing for our needs. We are very happy with our purchases.

23 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great customer service

Alina was really helpful in choosing a pair of walking bots - great service

21 de fevereiro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Walking boots

We were shopping for walking boots for my husband. We were helped by Lily who was immensely helpful and knowledgeable about the boots. He tried on several pairs and found one that was just right.

18 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Temperature's dipping below zero…

Temperature's dipping below zero degrees, I needed warmware that actually keeps me warm. Got talking to one staff member, who we discovered we both have metal implants, he went through all my options accordingly as I struggle to stay warm. Really useful advice, I tried on the suggested gloves and hat, and immediately felt the benefits. Much appreciated the friendly service, felt very attended to and bought items that will actually do the job!

19 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great service in Brighton today

Went out to Brighton today and after I got on the bus realised the bobble had come apart on my recently purchased bobble hat. What use is a bobble hat without its bobble? Pleased to see the local Blacks store right across from the bus stop, so decided to pop in and see if they could help. The bearded gent was very helpful and offered to exchange the hat and went out of his way to get the same design, which was not on display. I was pleased and surprised by that great service. Thank you.

18 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Lily was very helpful

Lily was very helpful. She was very knowledgeable about the products and made some useful suggestions.

18 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Following an accident caused by a…

Following an accident caused by a brand-new pair of walking boots – purchased elsewhere - I visited Blacks, North Street, Brighton to buy a pair of Brasher walking boots. There were three different types of Brasher boots. The assistant, Eloise, was extraordinarily helpful, patient and kind. She observed my walking gait and gave excellent advice, recommending walking sticks to help with my balance, set them up for me and I purchased them. It was an all round excellent experience with a very kind and intelligent assistant.

12 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great service

Harry was extremely helpful and knowledgeable. Gave me good advice on choosing the right back back and walking shoes for my upcoming trip to Peru(Inca trail)
Thank again.

17 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Friendly and polite people and…

Friendly and polite people and excellent help from Anastasiia

17 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent service from Lily and Jess

Excellent service from Lily and Jess, many thanks. Vince.

10 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent service from Harry and the…

Excellent service from Harry and the Brighton team. Great knowledge.

15 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Blacks Brighton

I recently visited Blacks Mountain Shop and was fortunate to be assisted by Eloise. From the moment I walked in, they were welcoming and attentive. They listened to my needs and offered thoughtful suggestions based on their knowledge of outdoor gear.

Thanks to Eloise, I left the shop feeling confident I’d made the right purchase. I highly recommend asking for them if you're shopping at Blacks — they're a true asset to the store!

15 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Lily went the extra mile!

Lily went the extra mile for me on the 13/11/24. I visited the Brighton store looking at women's walking boots. Tried on several pairs but they seemed a little tight across the toes she offered me the next size up but too big. Lily then offered me a different brand that were known to be a little more roomy, that with a half size up and i was in heaven! She even offered me walking socks to try them on properly. I left the shop feeling confident that I had bought the most comfortable pair of walking boots! Thank you Lily for your excellent customer service and patience in helping me buy the right product for my aging feet!!! 😀

13 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Waterproof walking boots

Bought some waterproof walking boots yesterday. Great service from the Black Team (esp Mike) who knew his stuff.

13 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Very helpful

Very helpful, thankyou Lily

11 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Knowledgeable staff

Went in for a pair of walking boots. Was assisted by Lily who had good product knowledge and was super patient while I tried and retried about 6 pairs. Always a good experience shopping at this branch.

6 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great Customer Service

Great Customer Service, Lily was sent to help me through the different types of hiking trousers with a lot of patience and insights since I don't know much about hiking gears. The price was also right so happy days!

10 de novembro de 2024
Opinião espontânea
logótipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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