Owen was very knowledgeable in helping me find a walking boot to fit my needs - shape of foot, waterproof and good for hiking.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... Ver mais
A empresa respondeu
My partner and I were looking for thermal base and mid-layer clothing and gloves without the benefit of any prior knowledge. The staff at Blacks in Lincoln could not have been more helpful and friendl... Ver mais
A empresa respondeu
Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Lincoln
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
233-235 High Street, Unit 1A, LN2 1AT, Lincoln, Reino Unido
- 01522 305730
4,8
Excelente
346 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service, friendly staff
I visited the store to buy my partner some walking boots. I was greeted by 3 members of staff over the course of my visit, and they were all brilliant. Very helpful and I managed to get some boots ordered very efficiently with no problems. The store looked great and I will definitely be visiting again.
26 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Order arrived 2days later
Order arrived 2days later. Packaged well and delivery guy great. Love the jacket, it fits perfectly.
28 de fevereiro de 2023
Resposta da Blacks - Lincoln
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Polite staff and nice store layout
Visited the Lincoln shop on Saturday (25.2.23), this was my first visit to the store and was impressed by the layout and stock carried. I purchased a new lightweight fleece. I found the staff very pleasant and helpful. The girl who served me on checkout was polite and pleasant.
25 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Staff were really helpful
Staff were really helpful, some good offers.
25 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
great shop
My experience here is always great! The staff are so friendly and approachable. Highly recommended!
25 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Really helpful and lovely staff!
25 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Stuart -Lincoln Blacks. 5 star Service 👍
Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional. I came out with a coat and felt like he did a great job in helping me find one of quality and within my budget. Very positive experience
13 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service by Alex today
Great service by Alex today. Great product too.
16 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Friendly and patient
The overall friendliness and patience of the Lincoln branch team. I am a fussy customer but was never made to uncomfortable during an exchange for a minor flaw on a new purchase. Natalia was very kind and proffesdional. Thanks to alli
2 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent service I had to return some boots that had…
I had to return some boots that had split but the service I got from the staff was excellent/ thank you
1 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Recommended
I was looked after by Natalia in the shop and she was very helpful throughout. I would recommend this store, excellent staff.
29 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
My partner and myself both bought a…
My partner and myself both bought a jacket which was reasonably priced and the girl that served us was very pleasant and efficient.
21 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Excellent service
I cannot fault the team within the store for assisting me with finding the items I needed!
A special thank you to Natalia for being patient with me whilst helping me find a new jacket.
I will definitely be returning in the near future!
18 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
2 weeks and still no refund ☹️
Returned one item off my order in store 2 weeks ago, still waiting for the £99 refund. Quick to take payment, slow to refund! Customer service also unhelpful. Wouldn’t buy from again.
13 de janeiro de 2023
Resposta da Blacks - Lincoln
Hello,
Thank you for your review.
I am sorry to hear that you have not yet received your refund.
If you would like further assistance with this matter, please contact onlinereviews@blacks.co.uk with the reference #TP25371 as the subject of the email.
Please include the reference along with your full name, order number and billing address in the contents of the email so we can best investigate this for you.
Regards,
Saanyah,
Blacks online reviews team.
Great customer service from Jess!
9 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Lincoln
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
My husband was thrilled with his…
My husband was thrilled with his Cornice III Fleece liner and it arrived the next day.
24 de novembro de 2022
Resposta da Blacks - Lincoln
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Quality products service and delivery.
18 de dezembro de 2022
Resposta da Blacks - Lincoln
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Thank you Sam in the Lincoln store for…
Thank you Sam in the Lincoln store for your help with selecting a sleeping bag.
26 de novembro de 2022
Opinião espontânea
Resposta da Blacks - Lincoln
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Resposta da Blacks - Lincoln
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Delivery by Evri was terrible
Delivery by Evri was terrible. I ended up cancelling my order.
The shop staff were good and tried to help although I did have to remind them I was Black's customer not Evri and I didn't want to be stressed out by trying to sort things out with Evri.
14 de novembro de 2022
Resposta da Blacks - Lincoln
Hello Julie,
Thank you for taking the time to leave us a review!
I'm really sorry to hear about your recent shopping and delivery experience with us.
If further assistance is required could you please email us at onlinereviews@blacks.co.uk. Please include the reference #TP12723 as the subject and within the contents along with your full name, order number, email and billing address including postcode.
Regards,
Jasmine,
Blacks Online Review Team.
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