I have used BNE in different countries. When it works it's excellent. However I have had two major problems. One is that the esim has failed to workafter having worked perfectly. When this happens... Ver mais
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Leia as opiniões dos outros
Dział techniczny przez SIEDEM dni nie był w stanie rozwiązać BANALNEGO problemu, skutkiem czego zostałem bez internetu na wczasach. ( Internet na ich esim w Polsce działał a w Grecji nie.) Pomoc z ich... Ver mais
Thanks to the discount coupons, I was able to purchase the eSIM at a very affordable price. But even without the coupons, the original price is surprisingly low! I had an issue where my eSIM did... Ver mais
A empresa respondeu
I scan the QR more than once, thus, the eSim got blocked. After contacting the support team, the replied politely within a short notice and high speed Internet was available faster than expected.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Informações de contacto
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,7
Aceitável
365 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 86% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da BNESIM
Thank you! We’re happy to hear you had a good experience with BNESIM.
And again only issues...
I again did not receive any of my Deposit on my account. I had issues with BNE before and wrote customer support arround 20 times and did not get an answer back. Only when you write something bad about them publicly they seem to care. I deposited again 50 BNE and tried to Top up 2 E-Sim profiles but again NOTHING happend. They just tell you its in check but never come back to you or answer any of your requests..
I dont want to complain this often but regarding Payments BNE is not trustworthy at all. You cant trust that you get the money you send them and have to hope you dont need to wait weeks like i did.
7 de maio de 2026
Opinião espontânea
Resposta da BNESIM
Hi Lukas,
Thank you for your feedback.
We have reviewed the case and can confirm that the recent BNE Coins purchase has now been credited to your account.
The transaction was not ignored or withheld. It was temporarily placed under review because it was flagged by our anti-fraud system due to account activity that required additional checks. These checks are in place to protect users, account security, and the correct use of our services.
It is also important to clarify that BNESIM consumer accounts are intended for personal use. Reselling or distributing eSIMs through a consumer profile is not permitted under our Terms and Conditions. If eSIMs are being purchased for resale or distribution, this must be handled through the correct partner, affiliate, or reseller channels to avoid account restrictions or future transaction reviews.
Regarding the support requests mentioned, we were not able to locate the recent volume of conversations referred to in this review. If the requests were submitted through another channel, please forward the details to marketing@bnesim.com so our team can review them.
We remain available to clarify the situation and guide you toward the appropriate account setup if needed.
Best regards,
The BNESIM Team
Randomly broken
Edit: downgrading to 1-star because of how much frustration I experienced. Yes, Google stuff mostly loaded, and WhatsApp mostly worked, but other web sites and apps timed out consistently. Including DuckDuckGo, which is my main search engine. It looks like there's some serious traffic shaping going on.
Influenced by Reddit reviews I bought a BNE eSim to use in Turkey. I shouldn't have.
First, at random times sites don't load. I mean no site other than google.com loads at all, requests just time out. I'm in Antalya with 4 bars of 5G everywhere, so this is not a poor signal problem. To me it looks like a BNE infrastructure problem. (I mean, you're roaming and your IP is in London.) No, I didn't bother contacting support because I have no interest in going through the "restart phone, clear cookies" script, thank you. I had no problems in my home country and I have no problems on the hotel wifi.
Second, the payment arrived on my card as a recurring payment. The plan is for 5 GB of data valid for 30 days. There is nothing recurring about it, and I also unchecked an auto-topup option. So why is it recurring? Did you plan to charge me again if I ran out of data?
So yeah, it was cheap, but it randomly doesn't work and it looks shady. Not an experience I care to repeat.
5 de maio de 2026
Opinião espontânea
Resposta da BNESIM
Hi Andrei,
Thank you for sharing your experience.
Our marketing team has reviewed your case and reached out to you directly to follow up.
What you experienced is unusual. To clarify, BNESIM does not apply traffic shaping and does not intentionally steer traffic in a way that would allow some websites or apps to work while blocking others.
What can sometimes happen with travel eSIMs is that certain websites detect non-residential IP addresses and treat them similarly to VPN or proxy traffic. In those cases, the website itself may block, limit, or time out the connection, even when the mobile signal is strong and the eSIM is technically connected.
As a good faith gesture, we have activated a new eSIM for you with a different profile. You can find it directly in the BNESIM app.
Please try using the new eSIM and let us know how it goes. You can reply to the email you received from our team or contact us at marketing@bnesim.com.
Best regards,
The BNESIM Team
Perfectttttttttttt
28 de abril de 2026
Resposta da BNESIM
Thank you! We love the enthusiasm 😄 So happy everything was perfect!
Resposta da BNESIM
Thank you so much :) We’re really happy you had a great experience with BNESIM!
BNE is providing a good reliable connection
I have used BNE in Turkey, Marroco, Italy and in Europe. The connection is proper and stable
28 de abril de 2026
Resposta da BNESIM
Thank you so much for sharing your experience. We’re really happy to hear BNESIM worked reliably for you across Turkey, Morocco, Italy, and Europe. Safe travels!
Resposta da BNESIM
Vielen Dank! Es freut uns sehr, dass alles bestens war.
Alles super gelaufen 5 Sterne verdient 👍
26 de abril de 2026
Resposta da BNESIM
Vielen Dank! Es freut uns sehr, dass alles super gelaufen ist. Wir schätzen die 5 Sterne sehr.
Resposta da BNESIM
Thank you so much! We’re really happy to hear that 😊
Experiences
So far the experience have been good, ease of purchase. However the data reception was intermittently bad…I was in Beijing from 22nd April to 28 April.
Reception was cut off after using 5-10 mins especially with Whatapps.
Thanks
2 de maio de 2026
Resposta da BNESIM
Thank you for sharing your experience with us. We’re glad to hear the purchase process was easy and that your overall experience has been good.
We’re sorry the data reception in Beijing was intermittent, especially when using WhatsApp. Network quality can sometimes vary depending on the local carrier coverage and location, but we understand how frustrating it is when the connection drops.
We appreciate your feedback and will keep working to improve the experience for travelers in China.
Price and quality
2 de maio de 2026
Resposta da BNESIM
Thank you! We’re happy to hear you appreciated both the price and the quality of our service.
Resposta da BNESIM
Grazie mille! Siamo felici che l’installazione sia stata facile e veloce.
Resposta da BNESIM
Благодарим ви! Радваме се, че сте доволни от цената и че изборът е бил лесен за вас.
Resposta da BNESIM
Great to hear. Thanks so much for your feedback! 😊
We’re really glad everything is working smoothly. If you ever need anything, we’re here for you.
Perfekt für den Urlaub
Wir haben für unseren Thailand Urlaub drei E-SIMs bei BNESim bestellt und alles lief absolut problemlos. Die Einrichtung war super verständlich und schnell erledigt, selbst ohne Vorkenntnisse. Direkt nach der Aktivierung hat alles einwandfrei funktioniert und wir hatten durchgehend eine stabile Verbindung.
Besonders positiv ist uns die App aufgefallen, die eine richtig gute Übersicht über den Datenverbrauch bietet. Man sieht jederzeit, wie viel Volumen noch übrig ist und kann bei Bedarf ganz einfach zusätzliches Datenvolumen nachbuchen. Das hat im Urlaub wirklich für viel Komfort gesorgt.
Preislich war BNESim zudem der günstigste Anbieter, den ich finden konnte, was natürlich ein großer Pluspunkt ist. Nach der Bestellung bekommt man zwar noch E-Mails mit Angeboten und Rabatten, aber aus dem Verteiler kann man sich problemlos austragen.
Insgesamt eine rundum positive Erfahrung und für Reisen absolut zu empfehlen. Würde ich jederzeit wieder nutzen.
18 de janeiro de 2026
Opinião espontânea
Resposta da BNESIM
Vielen Dank für Ihre tolle Bewertung – das freut uns wirklich sehr! 😊
Es ist schön zu hören, dass alles von der Einrichtung bis zur Nutzung so reibungslos funktioniert hat und Sie während Ihrer Reise in Thailand eine stabile Verbindung hatten. Genau das ist unser Ziel.
Besonders freut uns auch Ihr Feedback zur App und zur Übersicht des Datenverbrauchs – wir arbeiten ständig daran, das Erlebnis so einfach und transparent wie möglich zu machen.
Wir hoffen, Sie hatten eine wunderbare Zeit in Thailand und würden uns freuen, Sie auch auf Ihrer nächsten Reise wieder begleiten zu dürfen! ✈️
They deserve -10.
They deserve -10.
Bad service/connection, no customer care and their app is deceitful. No matter what you click, it takes you where they want. I requested refund to my card, but it automatically gave me refund in their wallet (I don't need that, I'm not using them anymore). Awful...
22 de abril de 2026
Opinião espontânea
Resposta da BNESIM
Thank you for your feedback. We’re very sorry to hear about your experience. This is certainly not the impression we aim to give.
Our technical team has carefully reviewed the system logs related to your case. Based on this analysis, there was no malfunction: the logs confirm that the refund option selected was BNE Wallet, and the system processed the refund accordingly.
Our marketing team has also reached out to you personally and shared a screenshot of the logs for full transparency.
We remain available should you need any further assistance.
Excellent service and works really well…
Excellent service and works really well in Europe
with good prices and specials
24 de abril de 2026
Resposta da BNESIM
Thank you for taking the time to leave such a kind review! Reviews like yours mean a lot to our team. Wishing you many more smooth journeys ahead, and we're glad to be along for the ride!
Resposta da BNESIM
Thank you so much for the lovely feedback! It truly made our day. Wishing you all the best, and we're grateful to have you with us!
exellent ok
16 de abril de 2026
Resposta da BNESIM
Thanks so much for taking a moment to share your feedback. It really means a lot! We're so glad to have you with us and hope to keep delivering a great experience.
Excellent experience
Simple installation. Simple top-up. Excellent coverage of mobile networks throughout the EU. Correct prices.
21 de abril de 2026
Resposta da BNESIM
Thank you for sharing such thoughtful feedback! We're so happy everything has been smooth from start to finish, and that you're enjoying solid connectivity wherever you go. It's wonderful to have you with us. Safe travels ahead!
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