I ordered a Cascade bonsai pot in sparkly bronze, and I also asked for a bit more detail about the wire length and other specifications. I sent that over in a message. To my delight, it arrived... Ver mais
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The information given on the website was useful and allowed me to chose the correct item to suit a difficult setting for me. The item is unique and appears well made. The glazing is very b... Ver mais
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Great choice, good value, great communication and delivery options. Little tree was exactly as described, beautifully packaged in a very presentable box for a gift. Arrived bang on schedule. Tree was... Ver mais
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Got back to my questions really quickly before I made a purchase. I ordered with a selected day & date preference. The tree arrived on said day, in great packaging, perfect condition from a courier... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Informações de contacto
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Reino Unido
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Excelente
296 opiniões
Sem histórico recente de solicitação de opiniões
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Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This week I ordered some pruning…
This week I ordered some pruning scissors and soil and came the next day in the post by Royal Mail in a secure and well package box with no damage and the product is amazing! And then I ordered a Jade bonsai and received a free sapling of a Chinese elm! And that parcel also came the next day with all healthy and no damage. The packaging is outstanding with care they make sure that the bonsai will not get damaged in the process of delivery! The bonsais was delivered by DPD and they are professional in handling the boxes from Bonsai direct.
6 de setembro de 2025
Opinião espontânea
Resposta da Bonsai Direct
Hi,
Thank you so much for your thoughtful feedback! 🌿 We’re delighted to hear your tools, soil, and Jade bonsai (plus the little Chinese Elm sapling!) all arrived quickly and in perfect condition. Our team takes great care in packaging, so it means a lot to know it’s appreciated. We’re so glad you’re happy with your order and look forward to helping with your bonsai journey again soon! 🌱
Best wishes,
Bonsai Direct.
Amazing service and Amazing trees i…
Amazing service and Amazing trees i would definitely buy again
1 de julho de 2025
Opinião espontânea
Resposta da Bonsai Direct
Hi Richard,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our service and your bonsai. It means a lot that you’d choose to buy from us again. Thank you for taking the time to review. It is very much appreciated.
with thanks The Bonsai Direct Team
Everything about bonsai direct is…perfect
Everything about bonsai direct is perfect, lovely friendly people, great service and lovely bonsai trees , all perfect 😊
7 de agosto de 2025
Opinião espontânea
Resposta da Bonsai Direct
Hi Kay,
Thank you so much for your kind words!🌳 We're so pleased to hear that you've had a great experience with us — from our friendly team to the service and, of course, the bonsai trees themselves. It truly means a lot to our small family business to receive such positive feedback. Thank you for being part of the Bonsai Direct community!💚
Best wishes,
Bonsai Direct.
Perfect orders everytime
Every bonsai i have had from here has been perfect! Always very well packed and super fast delivery..the team at bonsai direct are always happy to help with any aftercare you may need aswell..wouldn't buy from anywhere else. Perfect service everytime 👌 ❤️
7 de agosto de 2025
Opinião espontânea
Resposta da Bonsai Direct
Hi Charlie,
Thank you so much for your continued support and kind words! 🌿 We're thrilled to hear that every bonsai you've received has been perfect and that our team has been helpful with aftercare. It truly means a lot to us that you wouldn’t shop anywhere else – we’ll keep working hard to make sure every experience stays just as perfect!❤️🪴
Best wishes,
Bonsai Direct.
Very good arrived in perfect condition
Very good arrived in perfect condition. Care guide is very helpful. My leaves started drooping and I contacted them. They gave me lots of advice about where to put it and how to water it well. It was blooming again within weeks. Very good will buy from here again.
5 de agosto de 2025
Opinião espontânea
Resposta da Bonsai Direct
Hi Anna,
Thank you so much for your kind words!
We're so pleased to hear that your bonsai arrived safely and that our care guide (and follow-up advice) helped it bounce back so beautifully. It’s always a joy to support fellow bonsai enthusiasts, and we’re so glad to hear your tree is flourishing again.
We look forward to seeing which bonsai you choose next!🪴
Best Wishes,
Bonsai Direct.
I’ve made several purchases from these…
I’ve made several purchases from these lovely bonsai experts, the latest is a huge Ficus, couldn’t be happier with the tree, the service and the delivery
2 de agosto de 2025
Opinião espontânea
Resposta da Bonsai Direct
Hi Cat,
Thank you so much! 💚 We’re always so grateful for your continued support—it’s been such a joy having you as part of our bonsai community, especially over on TikTok! We're thrilled to hear you're loving your new big Ficus (such a beauty) and that everything arrived just right. Thank you again for trusting us with your growing collection—it really means the world! 🌿✨
Best wishes,
Bonsai Direct.
Excellent trees, accessories and service.
I have bought a couple of trees from Bonsai Direct. Good price, arrived quickly and were in excellent condition. Bonsai Direct sell a comprehensive range of tools and accessories too. There are also links to very informative tutorial videos on YouTube starring Lloyd from Bonsai direct. He knows his craft.
14 de julho de 2025
Opinião espontânea
Resposta da Bonsai Direct
Thank you so much for your kind and thoughtful review, Steven! We're absolutely delighted to hear that you've been pleased with your trees and the service you've received. It means a lot to us that you’ve found both the bonsai and our accessories range to be great value and quality. We’re also glad the YouTube tutorials have been helpful—Lloyd will be chuffed to know you enjoyed them! If you ever need any guidance or have questions about your trees, we’re always here to help. Happy bonsai growing!
Best wishes,
Bonsai Direct.
Awful Company
Bonsai arrived not looking the best, followed the care instructions and even sent them photos as I was concerned about it and followed their exact instructions but the bonsai died after about 2 months of having it and they don’t want to help as it’s past 7 days, awful customer service.
24 de junho de 2025
Opinião espontânea
Resposta da Bonsai Direct
Hi Lauren,
We’re sorry to hear you’re disappointed and truly understand how upsetting it is to lose a bonsai. The tree was healthy and in flower when it left us.
When you reached out with photos, we recommended moving it outdoors and keeping it there, as moving it repeatedly between indoors and outdoors can cause stress.
At the time of delivery, it was coming to the end of its flowering period (we informed you of this during our latest messages) — it is natural for this species to flower for roughly a month from late February. Unfortunately, we didn’t hear from you again until the tree had already died, which meant we had no opportunity to guide you further or help recover the bonsai at an earlier stage.
We always aim to support our customers with care advice and guidance — even beyond our standard 7 day return policy. This return policy is in place as once the bonsai has been out of our care for this long, we are unable to accept responsibility for its condition as we are not caring for it. When buying a bonsai from us, you gain our help and expertise with your bonsai for life. We regret we weren’t able to help in time in this case.
— The Bonsai Direct Team
Wonderful service and perfect Bonsai
Absolutely wonderful service from Sarah at Bonsai Direct, she went above and beyond to help me out and guide me in the buying process after I was let down by another supplier. Ordered on Saturday lunchtime and it was with me the next day on time for Father’s Day. The bonsai is gorgeous and exactly as pictured and arrived incredibly well packaged. So so happy and will definitely use them again. Thank you Sarah, you saved Father’s Day!
15 de junho de 2025
Opinião espontânea
Resposta da Bonsai Direct
Hi Mrs C, thank you so much for your kind words!
We're thrilled to hear that Sarah was able to help and that your beautiful bonsai arrived in perfect time for Father’s Day. We're so pleased that you're happy with the tree, the packaging, delivery and the service — it truly means a lot. We look forward to helping you again!
— The Bonsai Direct Team
Quick delivery
Quick delivery. Good little bonsai book, with useful tips for beginners. Sprayer is good to hold.
28 de maio de 2025
Opinião espontânea
Resposta da Bonsai Direct
Thank you for your great feedback! We're glad to hear the delivery was quick and that you’re finding the bonsai book and mister useful — perfect tools to get started!
— The Bonsai Direct Team
Excellent service and product
I purchased a 7 yr old tree and delivery was quick, very well packaged.
It came healthy and had flower buds
It’s been about 3 weeks and there’s lots of new growth new flowers
Any questions are answered promptly
Overall very very happy with my purchase
Thanks
11 de maio de 2025
Opinião espontânea
Resposta da Bonsai Direct
Thank you so much for your lovely review!
We're delighted to hear your 7-year-old bonsai arrived healthy and is thriving with new growth and flowers. We're always here to help with any questions — so pleased you're happy with everything!
— The Bonsai Direct Team
Amazing company great advice
Amazing company great advice. My wife bought me a bonsai for Valentine’s Day. It was doing really well. It then started to shed all its leaves after about a month. I contacted the company on messenger explaining the situation sent pics etc. They really took the time to explain to do to try and help it. Fast forward 2 weeks and the tree is flourishing again. Now thinking what tree next!
14 de março de 2025
Opinião espontânea
Resposta da Bonsai Direct
Hi Jon,
Thank you so much for the lovely review! We're thrilled to hear your bonsai has bounced back and is flourishing again — that’s fantastic news. It's great that your wife chose such a meaningful Valentine's Day gift, and we're really glad we could help you get things back on track. Don’t hesitate to get in touch when you're ready to pick out your next tree — we’d love to help you find the perfect one! 🌱
– The Bonsai Direct Team
Such a perfect little bonsai tree…
Such a perfect little bonsai tree arrived! I purchased a Chinese elm bonsai tree for my grandparents who were absolutely delighted to receive it. The tree is beautiful and arrived very quickly - within 2 days of ordering it. It is good quality and came packaged very well. I believe bonsai direct are one of the best bonsai tree suppliers!
8 de abril de 2025
Opinião espontânea
Resposta da Bonsai Direct
Thank you so much, Hannah! We're absolutely delighted to hear that your grandparents loved their Chinese Elm bonsai – what a thoughtful gift! It's great to know the tree arrived quickly and safely, and that you’re happy with the quality. Your kind words mean a lot to our team, and we're so pleased you consider Bonsai Direct one of the best bonsai suppliers. Thank you again for your support! 🌿😊
My second time ordering
My second time ordering from this company, buying a large ceramic pot and drip tray for repotting my bonsai. Arrived carefully packaged, with full instructions, soil, wire and mesh. The pot and tray are good quality, and my bonsai looks great in its new home. Very happy and would use again :)
7 de abril de 2025
Opinião espontânea
Resposta da Bonsai Direct
Thank you, Lindsey! We're so pleased to hear you came back to us for your repotting needs. It’s great to know everything arrived safely and that you're happy with the quality of the pot and tray – and even better that your bonsai is looking fantastic in its new home! 🌿 Thanks again for your lovely feedback, and we’d be delighted to help you again anytime. 😊
Won’t refund after 7 days
Won’t refund after 7 days. I’ve been looking after my tree since Christmas hoping that I will see any green leaves or flowers and nothing. It’s basically twigs in a tray. I’ve watered it gently and fed it as it advised. Really poor.
EDIT to the reply. It won’t let me upload a photo on here, or I would. I saved the twigs in the pot in hope.
EDIT - I will email you the photo with order number. I haven’t emailed you as it makes it clear on your website that you only offer a 7 day refund and if I have pruned it, you also do not offer a refund. I know I can’t have a refund as I pruned it to try and save it, but I have been sent a defective tree so wanted to share my review of my product. That’s all. I don’t want to have to email you but I will, to prove my purchase and review is genuine.
EDIT - I will dig out the order number but this is extremely frustrating as I’m not asking anything of you, I just wanted to let people know that I’ve been sent a defective order!!! I’m now getting cross, as I’m having to come on here again, when all I wanted to do is write a review which you wanted. I will send the order number and will contact trustpilot - this is an awful experience.
21 de março de 2025
Opinião espontânea
Resposta da Bonsai Direct
Dear Kate, We cannot find an order for you or any communication from you. We have no idea what tree you have. Please can you call us so we can help or email us on help@bonsaidirect.co.uk (a photograph would be helpful). Many thanks The Bonsai Direct Team
EDIT to reply. Are you able to email me the photo as requested please to help@bonsaidirect.co.uk. Thank you
EDIT 2: Hi Kate, We accept returns 7 days after delivery so that we can still resell the bonsai in the event someone changes their mind. If there is an issue we welcome contact as soon as possible. There is always a reason a bonsai does not thrive and the sooner we are contacted the better we can help. We have a whole area of the website dedicated to care and advice and we want the bonsai to do well and be a rewarding experience. By sending a photograph we can give you the correct advice. Obviously the longer an issue is left unresolved, the worse the problem could be. We would never send a sick bonsai. Every single one is checked prior to dispatch. I would like to help which is why we are kindly requesting a photograph. Many thanks
EDIT 3: Dear Kate,
Thanks for sending your phone number and email address. I cannot find an order with either your name, phone number or email address. Please can you confirm your order number? I have checked our admin section and emails. Many thanks Sarah
EDIT 4: Hi Kate, In no way are we trying to be difficult. We simply have no reference of your order. Nothing matches, so we only ask for the order number otherwise we question if the bonsai has been purchased from us. We have no photo either to see the symptoms as per our request and cannot match any of your details. We just need this information to establish the cause of the decline in the bonsai and to see if we should replace it. Kind regards Sarah
Brilliant service tree came well…
Brilliant service tree came well packaged real care been taken absolutely love the tree will definitely buy from the company again ..many thanks
28 de fevereiro de 2025
Opinião espontânea
Resposta da Bonsai Direct
Thank you so much for your kind review. We really appreciate it.
Amazing First Experience….
After a few months of obsessing over them, I purchased my first Bonsai from Bonsai Direct and it just arrived this evening. Could not be happier, I ordered Saturday delivery and was worried I wouldn’t get it on time with the recent storm hitting the UK but it came fine and in exceptional packaging to keep it safe. The tree and service exceeded all expectations.
Would not go anywhere else now as Bonsai Direct has set the bar very high.
Thank You, I look forward to my next purchase which I know is going to be very soon!
25 de janeiro de 2025
Opinião espontânea
This is my second bonsai I have ordered…
This is my second bonsai I have ordered this month,the plants arrived in perfect healthy condition, protected and packed securely, both orders were delivered next day,excellent company and will be ordering again from this company
11 de janeiro de 2025
Opinião espontânea
Resposta da Bonsai Direct
Dear Eileen,
Thank you so much for your wonderful feedback! We’re thrilled to hear that both of your bonsai orders arrived in perfect condition and that you were pleased with the secure packaging and next-day delivery service. It’s always our goal to provide an exceptional experience for our customers, and it means the world to know we’ve met your expectations.
We’re delighted to have you as a returning customer and look forward to helping you expand your bonsai collection in the future. If you ever need any care tips or advice, don’t hesitate to reach out—we’re always happy to help!
Best regards,
The Bonsai Direct Team
Christmas Gift for my son
Ordered a 12 year old tree of a thousand stars for my son's christmas gift. Package arrived and it was really well wrapped. No damage, no soil loss and in excellent condition. I have no doubt it will transport back to his own home 200miles away despite having been taken out and admired, without, I suspect any damage. My son loves it and hopes to be able to look after it to a good age. Care instructions are also excellent and easily followed and they now have "bonsai care" on their website menu I have no doubt will prove extremely helpful to my son. Thank you Bonsai Diect for an excellent service. ❤️
24 de dezembro de 2024
Opinião espontânea
Resposta da Bonsai Direct
Dear Sharon,
Thank you so much for your lovely review! We’re thrilled to hear that the 12-year-old Tree of a Thousand Stars made the perfect Christmas gift for your son. It’s wonderful to know the tree arrived in excellent condition and was well-protected during delivery—we take great care to ensure our bonsai reach their new homes safely.
We’re delighted that your son loves the tree and feels inspired to care for it. With his enthusiasm and the help of our care instructions (and the new bonsai care section on our website!), we’re sure it will thrive for many years to come.
It means so much to us that you chose Bonsai Direct for such a special gift. If you or your son ever have any questions or need additional tips, please don’t hesitate to reach out.
Wishing you both a wonderful festive season and a flourishing year ahead!
Warm regards,
The Bonsai Direct Team
I ordered on the 22nd of Dec and was…
I ordered on the 22nd of Dec and was assured it would arrive on the 24th. I received several updated from both Bonsai Direct and DPD ahead of delivery.
It arrived on time and the packaging and delivery process was flawless.
Surprisingly….the quality of the tree was exceptional. Overall… I’m blown away by this business. My expectations were low as I left it until the last minute but I was very happy and impressed with this business. Thank you.
24 de dezembro de 2024
Opinião espontânea
Resposta da Bonsai Direct
Dear Ryan,
Thank you for your fantastic review! We’re so glad to hear that your last-minute order arrived on time and that you were impressed with both the packaging and the tree’s quality. It’s wonderful to know that we exceeded your expectations!
We always strive to provide exceptional service, even during the busiest times of the year, so it’s great to hear that both our updates and DPD’s delivery process helped make your experience smooth and stress-free.
It means a lot to us that you’re happy with your purchase and our service. If you need any tips or support in caring for your bonsai, feel free to reach out—we’re always here to help.
Thank you for choosing Bonsai Direct, and we hope to serve you again in the future!
Enjoy the festive week and Happy New Year,
Best regards,
The Bonsai Direct Team
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