Very impressed with both the test and hearing aids on offer Sana was very helpful and a pleasure to deal with my test and subsequent purchase
Localização
Alterar localizaçãoBoots Opticians, 26 Bowen Square, NN11 4DR Northamptonshire, England, GB
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Leia as opiniões dos outros
The audiologist was great very informative and pleasant. She explained everything in great detail. I was impressed to learn about the aftercare service which is a great bonus should I have any problem... Ver mais
Excellent, I felt as though I had a very thorough test, and have another on Tuesday next, by a very pleasant lady, so hoping for a good result.
He was very helpful and explained exactly what was going on. I had never had such a comprehensive test before. Made me feel comfortable. Thanks
Informações sobre a empresa
- Loja de aparelhos auditivos
- também em
- Audiologista
- Reparação de aparelhos auditivos
- Serviço de assistência para surdos
Escrito pela empresa
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Informações de contacto
Boots Opticians, 26 Bowen Square, NN11 4DR, Northamptonshire, England, Reino Unido
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Very impressed with both the test and…
Very impressed with both the test and hearing aids on offer
Sana was very helpful and a pleasure to deal with my test and subsequent purchase
Excellent
Excellent, I felt as though I had a very thorough test, and have another on Tuesday next, by a very pleasant lady, so hoping for a good result.
Excellent service and advice
Excellent service and advice. The audiologist (Ms Sana Ali) was very helpful and took time to explain all that I needed to know.
excellant service from your excellent…
excellant service from your excellent staff
The gentleman was very professional and…
The gentleman was very professional and explained everything about my hearing and the hearing aids I bought
He was very helpful and explained…
He was very helpful and explained exactly what was going on. I had never had such a comprehensive test before. Made me feel comfortable. Thanks
Poderá usar IA para responderLer mais
Awful service
Poor communication, they kept cancelling appointments last minute and rescheduling, then cancel again!
Lack of thought or care for the customer, especially when they are elderly! Avoid Boots Hearing Care at all
Cost as they don’t CARE!

Resposta da Boots Hearingcare - Daventry
Empathetic knowledgeable advisor
Empathetic knowledgeable advisor. I wasn't rushed and she clearly explained my hearing loss, how hearing aids work and the different types of aides available
The audiologist was extremely thorough…
The audiologist was extremely thorough in her examination but above all her gentle and caring approach made the whole experience highly satisfactory for an elderly and frail lady. Thank you Sandip
Very thorough hearing test
Very thorough hearing test. I felt confident that I had received good advice. Very pleased
The lady was very clear and…
The lady was very clear and knowledgeable and made the experience very easy.
Pleased to start with but ...
Update to my review below:
I can only assume that Boots Hearingcare complaints department are overwhelmed with unhappy customers because a week after promising to "reach out" to me (whatever that is supposed to mean) about the poor service mentioned in my review I have received no further communication whatsover. Similarly the complaint I had already lodged through their customer services department has also been totally ignored.
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Everything started well: friendly professional service & after a thorough hearing check I was recommended hearing aids which were great. I was looking forward to the two week follow up appointment to fine tune my prescription but with only two days notice I was told my appointment was cancelled and the next available was in four weeks!!
So much for the excellent after care promised by Boots. I complained about this and threatened to return the aids and source some from a competitor but disappointingly Boots Hearingcare didn't seem too bothered if I did.
As a consequence of the poor customer service received I am reducing my rating from 4 to 1 stars and pending my next appointment (4 weeks late) I am having to adjust my £3,000 hearing aids by trial and error using the app. As a consequence I would not recommend Boots Hearingcare.

Resposta da Boots Hearingcare - Daventry
Excellent service in all respects
Personal interest
Prompt reliable service
Prompt reliable service. I really liked the consultant who I had seen 2years previously & I felt very confident that she was conscientiously talking me through my options.
Everything was explained clearly
Everything was explained clearly. Very understanding and empathetic for what I am dealing with. Very kind
The audiologist was great very…
The audiologist was great very informative and pleasant. She explained everything in great detail. I was impressed to learn about the aftercare service which is a great bonus should I have any problems when I receive my hearing aids
The lady was so caring and listened to…
The lady was so caring and listened to what I had to say she understood my needs and I didn’t feel as though I had to get done and out the shop I also could go outside and try the hearing aids outside in the noise absolutely wonderful lady nothing was too much trouble
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