Boots Hearingcare - Harrogate Opiniões 32

Rushed, rude and no respect.
Firstly appointments cancelled on the day. I do understand people get sick. Rebooked.
On arrival told everyone had gone home. Assured receptionist we had appointments.
I was reprimanded, being asked why I hadn’t bought a Hearing Aid 4 years ago. Interview was rushed and lack of respect throughout. No smile. It felt like I was a nuisance and closing time couldn’t come too soon.
Brief hearing test was conducted by M, far too quickly. Elderly people need a second or two to hear a sound. Finished early.

Very helpful and professional audiologist. Would use again if the need arose.

The visit to boots was very,hearing test the same no problems

Pleasant and professional care. Rapid service.

I have had an excellent experience with Joanne, she is very understanding, supportive and nothing was too much trouble. I would have no hesitation recommending Boots/Joanne to my family or friends.

My test were very informative and professional

Jo was very helpful and answered my questions

Professional and informative, good choice of hearing aids.

Heating test done by pleasant knowledgeable people and on time

Professional, kind and understanding.

Jo is efficient,pleasant and knowledgeable

Overall the experience was very good, the room could have been bigger as there is so much to store.

I have been back today to have my hearing aids tweaked because I wasnt feeling they were beneficial. I have a further appointment in two weeks to have molds fitted. We will see what happens then.

My hearing and the hearing aids themselves were explained to me very Well and I appreciate the difference it has made.

Very short assessment, technician lacked empathy, not at all reassuring and no real explanation about the outcome other than I needed hearing aids- then pushed a price list at me .
End of assessment!
Member of staff standing in the department eating a sandwich, certainly won’t be going back.

Sympathetic people with regards to my lack of hearing.

The main driver for the audiology service at Boots Harrogate is to sell hearing aids. The facilities are, in direct comparison to the NHS very limited and fall far short of the NHS. IMHO if you are concerned about your hearing do not use this company.