Boots Hearingcare - Kings Lynn Opiniões 

My elderly mother went to get new hearing aids a year ago, they didn’t fit her ear right, we informed boots prior to money back guarantee period. The audiologist confirmed the moulds were made incorrect and made a new set. (Original moulds made in Essex branch)However because of the odd shape canal in my mothers ear, these also didn’t stay in properly, a further two sets were tried, at which point my mothers mental health was suffering through not having adequate hearing. The audiologist said he would put in for a full refund. However Boots hearing care, refuse to give her a refund, stating it was outside the guarantee period, although we reported it before. Consequently, they returned the hearing aids, but that’s all, no charging etc, so not all what she paid for. In two of the letters I’ve written asking for answers to questions I’ve raised. We are being totally ignored.
Absolutely discusting.
Would never recommend any one to this company

It was good explained well.

I have quite a complex ear condition which has caused me to lose some degree of hearing especially in one ear: another complication is that my hearing in this ear can fluctuate daily even hourly.
The audiologist-Lee- at King’s Lynn has been very understanding and patient at trying to provide me with the best experience possible when fitting and adjusting my hearing aids and gradually is achieving an optimum level of hearing for me.
I would highly recommend the hearing centre in Boots in King’s Lynn for anyone who is thinking of having their hearing checked.
I felt under no pressure to buy hearing aids and I am now on a 90 day trial which is a great idea as it helps the customer to try before committing to a purchase.

Excellent knowledge from Lee Mason .
Transparent and down to earth which made his explaining more understandable.

Great experience, was made to feel very comfortable, and put an ease, everything was explained to me, in a easy to understand way,

Boots Hearing Care in King’s Lynn, Norfolk have been a disaster for me from the outset. After an initial comprehensive hearing test, I chose a top of the range behind the ear ones - because I wanted clarity of sound in group situations too and was advised these would be the most suitable. My first fitting appointment was cancelled at the last minute (aids hadn’t arrived), as was the second (aids had arrived but each one was a different colour). I fully intended cancelling at this point, but decided to give them another chance! I wish I hadn’t bothered. Although I eventually got a fitting nearly 4 weeks after the test, this was also terrible. After 1.5 hours in a small stuffy room, the audiologist was unable to get them right for me. Ended up with an awful headache and no offer of water to enable me to take a paracetamol. I was just assured that my brain needed time to adjust and that the tinny, strident sound was perfectly normal to start with. Bluetooth couldn’t be connected in store as apparently “WiFi is terrible here”!! However, she gave me instructions how to do this at home. Unfortunately it didn’t work and customer services also unable to help. So - made an appointment to see an audiologist this afternoon to sort things out for me. This appointment has also been cancelled by Boots this morning - the third one! These hearing aids have cost a lot of money (despite the cursory £200 goodwill gesture) and I really was looking forward to a better quality of sound to enable me to participate in conversations more easily. They have not helped at all and the strident, sharp sound was actually painful at times. Furthermore, customer service and aftercare is truly atrocious. I will be returning these and would certainly not recommend Boots Hearing Care.

Clear information. No pushing for sales. Made very welcome. Personnel extremely polite.

Really great service. Everything explained really well and professionally. Would highly recommend.

When I went along for my hearing test I was a bit nervous. But the audiologist was really good and very helpful and put me at ease. He was able to answer all of my worries and concerns. I have only had the hearing aids for a short time but so far so good! They make a big difference to every day life.

Lee was brilliant he explained everything and helped me make the right decision .

I have made several visits to Boots Hearingcare King's Lynn recently for myself and my 93-year-old wheelchair bound dad. All the staff - but particularly our audiologist Lee Mason - have bent over backwards to make our visits as easy and comfortable as possible. They have had to accommodate a wheelchair and change appointments on several occasions (dad caught Covid whilst in hospital). Nothing was too much trouble. Neither dad or I felt under any pressure or obligation and everything was explained in an easy to understand way (especially useful for dad). Our experience was professional and a pleasure!

The Hearing auditor was very nice, polite and explained everything excellently. I would recommend Boots Hearing Care.

Appointment exactly on time, everything explained perfectly, all so professional and all my questions answered and problems solved. Nothing short of perfection.

It’s so good to visit a company who’ll give you time to ask questions, listen to explanations and treat you as an individual not just a name on a data base. Lee (at Kings Lynn Boots Hearingcare) has given me the best of care, support and confidence from the very start of my journey to todays appointment which was checking and fine tuning adjusting. Excellent care!

The audiologist, Lee, made mefeel at ease and was able to answer any queries and allay any worries I had.
Lee was patient, understanding and didn’t pressurise me into spending money I didn’t need to…I went for mid-range rather than high end purely on his recommendation.
Lee is definitely a credit to the company and takes pride in looking after the customer. Thanks so much for all your help and guidance Lee :-)

Our experience was excellent fully understood everything that was told to us very friendly and made us feel very comfortable throughout the appointment, and spoke to my wife as well as me as l was the one attending the appointment.

Friendly consultant, detailed explanations of everything, no pressure in selecting type of hearing aid and whole process given plenty of time.

Lee gives excellent help and he is always very friendly and patient.

I have used Boots Hearingcare in Kings Lynn for several years, and have nothing but praise for the friendly, helpful, and professional care I have received throughout. From non-pressurised advice when selecting hearing aids, to regular annual reviews and adjustments, and ad hoc service and repair requirements, nothing is too much trouble for their audiologists. The wide range of hearing aids on offer, and the excellent aftercare, merit top marks in my opinion, and I would recommend them unreservedly.

Lee Mason one of the best audiologists around!
Would highly recommend booking an appointment with him! As soon as he opened the door, I felt at ease, the room was clean, he was well presented and charming. You can tell he’s not in this job for the money and doesn’t try to sell you the most expensive hearing aids. He is precise with his work and dedicated, explaining everything clearly.
This man deserve an award, nothing is too much trouble, he missed his lunch break to make sure I was seen. Not many people I know are such caring individuals like this lovely man, he really is a credit to boots!