Bowers & Wilkins Opiniões 

Meine B&W PI 7 (S2) schwächelten schon seit Wochen. Immer wieder ging ein Kopfhörer aus. Mittlerweile funktionieren beide Kopfhörer nicht mehr. Zwei verschiedene Anrufe bei der B&W Hotline ergaben zwei verschiedene Ergebnisse. Auf der einen Seite wurde mir eine Rücknahme und Ersatz in Aussicht gestellt, auf der anderen Seite wurde eine Annahme verweigert, da die Kopfhörer zwei Monate ausserhalb der Garantie lägen. Eine Nachfrage bei HiFi Klubben (vertreiben ebenfalls B&W) ergab als Referenz, dass eine Rücknahme der Kopfhörer bis zu drei Jahren nach Kauf uneingeschränkt möglich sei. Bei B&W ist dies nicht möglich. Auf Nachfrage wo ich die Kopfhörer auf eigene Kosten reparieren lassen könnte, wurde aufgelegt und zehn Minuten später zurückgerufen, um mir die Adresse der Reparaturservices zu übermitteln, die ich längst selbst herausgefunden hatte. Hotline Mitarbeiter sollten am Telefon nur schnippisch sein, wenn sie im Thema sicher sind.. Ansonsten Fortbilden lassen.. Das erspart weitere Peinlichkeiten.. Ach ja.. Bowers & Wilkins...
300 Euro Kopfhörer sollten nach 24 Monaten mäßigens Gebrauchs nicht kaputt gehen....

I have to say my experience with Bower & Wilkins customer service went totally against all these 1 star reviews, my experience was 5 star all the way!!
I had a connectivity issue with my Formation Bar, wouldn’t turn on when the TV turned on. Therefore, I reached out and used the support tab on the website. The next morning, I had a response, offering some suggestions for me to try to rectify the issue myself. After a couple of further emails which were responded to immediately it was deemed that my Bar need to go in for repair. Again, this was handled with the upmost efficiency.
They sent me a label and arranged for the bar to be collected. Within a couple of weeks I had an update on the repair and the bar was shipped back repaired and cleaned.
The whole process went as a smooth as clockwork, everything I'd expect when buying high end equipment .
I have a few B&W products now and the service I received just confirms that not only are the speakers products are great but the aftersales service lives up to the quality of the products.
Special shout out to Sharon for all her assistance on this matter.

Van de overhead hoofdtelefoon PX7 die vijf jaar oud is, is het omhulsel van de rechtdoor gescheurd, terwijl er sprake is van normaal, niet intensief gebruik. Kan zelfs niet meer gerepareerd worden.
Kortom: prijs kwaliteit/verhouding maximaal 2 sterren.

Very Poor company.. I purchased In ear true wireless Headphones from John Lewis. a few years ago.. It was an expensive purchase being 350. I had every intention to use them as they are intended to be used. I never took them outside on fear on dropping or losing one, so only remained in the house. Because I in house headphones these really did not get used much at all... max. charging amounts probably 5 in 3 years... Then when I decided to start to use them, they wouldnt work... Will charge.. Will work for a small amount of time, then one bud stops working. Obviously out of warranty now.. I contacted B@W only to be told.. they cant be fixed.. we can not fix earbuds, so all you can do is buy another pair and we will give you a small discount. This is appalling service by them.. they know there is some sort of fault. with the drivers I think the guy from B@W mentioned and yet they take no responsibility at all.... Probably made cheaply abroad, then pride themselves on British.. They are a joke.. My advice either throw your money away, or be prepared you are buy cheap, rubbish quality headphones.. Best of it is.. I didnt want apple earbuds because everyone has them... I see why now.. Better company better quality all round.. BEWARE when you have them B@W Date of experience is not revelevant.. This is me getting around to writing this review

Einfach nur geile kopfhörer, heute bekommen, ich bin sehr begeistert Einfach ein tolles Gerät. Man bekommt sofort gänsehaut ich würde es immer wieder kaufen, empfehlenswert zu 100 Prozent.

The support service is not interested in helping customers.
I bought Bowers & Wilkins PX8 headphones, they are brand new but do not work.
I contacted support and they suggested steps to fix the problem, I did everything, but nothing helped.
Then they said they would replace my faulty headphones with new ones.
I sent them my brand new but faulty headphones, but they said they didn't receive anything, even though I have proof of delivery!
I corresponded with them and called them for two months, but to no avail.
No one wanted to understand my situation; they don't care about their customers.
They took my faulty headphones and refuse to send me the replacement they promised me.
So be warned, if you buy Bowers & Wilkins products, you will never receive proper service or good treatment.

Bij het openen van mijn nieuwe PI6 oordopjes sprong één van de reserve dopjes weg… en bleef weg. 😅 Maar een dikke pluim voor Bowers & Wilkins: binnen een dag geregeld dat er een nieuw setje mijn kant op komt. Dat noem ik service met een smile! 😎👍 #Topservice #BowersAndWilkins #HappyCustomer

I got me a pair of pi8's wonderful sound really amazing and crisp.
But for the price of these premium headbuds, the practicality is simply shitty.

First of all the noise cancellation is a joke, and the touch system is not intuitive, for example sennheiser does way better here.

Besides that one or both buds malfunctions often, where you need to factory reset them like once a week. Which I wouldn't expect when buying earbuds in this price range.

So great sound but everything else sucks.

My Px7 2Se experience:

The Android phone experience is the known "quiet on Bluetooth and VERY quiet via USB" one...
I've just downloaded your Windows app- doesn't recognize the headphones being connected via USB...
WHY did you make this "typical modern Windows app that doesn't work" then?

Mit dem Klang wäre ich zufrieden, wenn es denn Klang gäbe. Jeder Schrott-Lautsprecher aus China ist einfacher über Bluetooth zu verbinden als der Zeppelin von Bowers & Wilkins. Die App ist auch sehr dürftig aufgebaut. Eigentlich unbrauchbar.

Kann nur sagen: Lautsprecher von Bowers&Wilkins in Philips Fernseher ist der absolute Schrott! Unser kl. Radio 50,-€ hat mehr Bass als dieser misst!, Haben unsere separaten Stereoboxen (Teufel) wiedereinmal zwischen geschaltet, weil es nicht mehr zu ertragen war mit diesem überteuerten engl. Schrott und gleichzeitig der F.B. vom 908/12 65 Zoll tv Philips der andauernd neu gestartet werden muss,Horror Geräte! Keine Philips Produkte mehr gegenüber von vor 30 Jahren wo Philips noch sehr gut war z.B. 21:9 Fernseher den wir 12 Jahre hatten.Und,nicht zu vergessen Philips AccuStaubsauger 5000 Series der genau nach der Garantiezeit platt macht. Das ist doch alles so gewollt und einige Hardware mehr. Von daher nochmals betont: Keine Philips-Geräte mehr!

Service has fallen dramatically. No support for zeppelin air, t7, A7 and support on the phone was woeful. Basically take it to a repair centre was the response when I clearly explained this was not the product . I have bought ten products over the years from them but if this is the type of service then I wont be buying any more!

The Zeppelin pro speaker should be titled Bluetooth speaker as their totally useless app can never find the speaker and states "No spaces found" ie it can't find the speaker. Returned the first Zeppelin pro as was advised by their tech team it might have a faulty WiFi card. The replacement is exactly the same. I'm with the UKs biggest broadband company so know it's not the router. For the price of the speaker I can't recommend it unless used over Bluetooth.

Le casque PX7se m'a été offert par ma femme qui me sait passionné par la bonne écoute et friand de casque haut de gamme. Suite aux mauvais conseilles d'un commerciale de la Fnac elle pensa bien faire en m'offrant ce casque onéreux en rapport de sa piètre restitution. C'est finalement elle qui l'a utilisée avec grand soin. Cependant l'écouteur gauche à finit après 1 an à avoir un problème de restitution en raison d'un soucis de micrologiciel. Après avoir tenté de contacter le SAV de B&W je peux ouvertement déconseiller la marque qui se contente de mettre tous ses effort et investissements dans son marketing et ses plans de com. Décevant comme souvent avec les grandes marques.

... ja, das war, nach meinem Wissen, eine Firma mit Produkten, höchster Klasse im Bereich Klang,Technik .. und ich kann Lautsprecher nicht bewerten im Bereich 3000-20000 Euro , was ich aber bewerte, ist die Linie Formation ..

.. ich glaube, die haben Sie mittlerweile aus dem Handel genommen ..

Ich besitze seit 4 Jahren eine Formation Bar- Soundbar- eine F-Bass und 2 F-Flex und das sind auch fast 2500 Euro ..😀

Was ist passiert ..
nach einen halben Jahr hat sich die Soundbar aufgehangen und außer einem Kratzen kam nicht mehr viel raus .. außerdem gab es ständig Verbindungsprobleme mit der B&W App, mit der man alles steuern muss .. diese Probleme findest man im Netz hunderte Male mittlerweile beschrieben..

Ständig ist man beschäftigt mit dem herstellen der Verbindung zwischen den einzelnen Komponenten .. nur zur Erinnerung, wir sind bei B&W und nicht bei anderen " normalpreisigen" Anbietern.

Nach langen hin und her, habe ich eine neue Soundbar von B&W bekommen.. das ist jetzt 4 Jahre her ... auch diese hatte nach ein paar Monate Probleme.

Ton nur ab und zu mal..
Ton verzerrt
Abbruch nach wenigen Minuten mit der Verbindung zur App
Kein Ton mehr bei vollständigem runterfahren und reseten der Anlage
Wenn dann nach 10-20 Versuchen ein Ton kam, verzerrter Bass

Kurz um .. kein oder schlechter Ton- Klang und man hat ständig damit zutun, Verbindung wieder zu suchen und das, liebes B&W, kann nicht sein .. für das Geld ..

Ich bin ehrlich.. nach 3 Monaten habe ich das alles abgebaut und mich maßlos geärgert .. bin dann beruflich ins Ausland gegangen und vor kurzem in Deutschland umgezogen , und habe in diesem Zug die Anlage wieder mit neuem Elan angeschlossen , mittlerweile neue Updates auf die B&W App gezogen und es ging weiter .. gleiche Problematik.

Natürlich weiß ich, das die Gewährleistung abgelaufen ist, aber ich habe den Support angeschrieben und wollte das Problem mitteilen und eine Kulanz anfragen , was man machen kann.. der Umgang der Servicebearbeitung durch Jana, war klasse .. verlässlich und bemüht.

Keine Chance durch die Geschäftsleitung..
Ich solle Updates versuchen, das mache ich seit Jahren 😀😀

Und nun .. bin ich raus und alle in meinem Umfeld genauso nehme ich an .. Bravo B&W, alles richtig gemacht nehme ich an .

Eine Anlage , Formation, die seit Jahren laut Netz nicht richtig funktioniert.. nicht bei diesem eigenen Anspruch auf die Kette zu bekommen und dann seinen Kunden mitteilt .. schön, das Sie viel Geld ausgegeben haben .. aber - so komme ich mir vor- ihr Problem , eine Anlage die einfach nicht funktioniert .. auch nach Jahren keine Lösung anbietet , ist ein Ding.

Ich bin leider durch .. nach der Zeit mit B&W und kann, wenn ich mir das alles hier durchlese , nur abraten hier Vertrauen zu schenken ..

So what .. jetzt fliegt alles aufn Müll ..

Terrible quality of PX5 headphones. I bought them second hand but if I will spend £250 I would be really angry. They survived two months of daily use, left started to stop working and now permanently doesn't work. I opened them to check if I can do something to find that design for the country where half of year is raining has no protection at all naked cables. Good sound sophisticated electronic (to sophisticated like for me) and such a rubish product.

Purchased a pair of PX7 2SE headphones.
Opened the box to discover the envelope containing the warranty info was torn and the USBc cable had been used.
Paired the headphones to my S24 Ultra via the Bowers app to find the headphones have previously been paired to someone else's IPhone and Apple mac.
Called Bowers support and the operator put the phone down on me.
Headphones being returned.
Passing off seconds as brand new. Buyer beware.

I ordered two pairs of M1 speaker stands from Audio T. These were packed two-in-a-box and were delivered by DPD. One of the speaker bases was very badly chipped and it was obvious that the issue was caused by the badly designed packaging for this item.
Basically, the problem was caused by the fact that the heavy bases were packed in insets in two sections of foam packaging. However, they were not taped to hold them in position, so if the carton was held upright it was quite easy for one base to fall out of its inset aand collide with the other - chipping the paint.

I contacted Audio T who advised me that I would have to return the box containing both pairs of stands and bases - this was patently absurd as all that was damaged was one base, and all that was required was to replace one base. As such, it would have been a much easier task involving less risk of damage to just replace the one base. Audio T advised that B & W insisted on the return of the box containing the two items. This of course meant that I would again receive a pack of two speaker stands and bases which were inherently inadequately packed and could be damaged for this reason.
I personally queried this with B & W who insisted this is what had to be done! Clearly demonstrating they are a firm lacking any common sense, who cannot ensure that their products are packaged properly and have no concept of the meaning of customer service.
The inevitable happened - I received the replacement carton of two stands and bases and BOTH bases are chipped - and the cause is exactly as in the first instance - the bases were not secured in their foam packaging insert and had become dislodged during transit and smashed into each other.
Clearly B & W are unable to ensure their products are packaged properly and do not have a basic common sense approach to replacing one single part of a damaged component. Indeed they compound the issue by sending out parts which arrive damaged for the same reason as the initial shipment.
This is not a company to deal with. Avoid it like the plague.

Awful
Purchased speakers September 2023. Since then they have broken down 4 times. I have had to get them repaired many times as all I got was radio silence from bowers and Wilkins. Shoddy tech, shoddy service, shoddy company.

Bowers and wilkins Pi5 ns2 Nonostante le recensioni negative, voglio mettere in luce gli aspetti positivi di questo prodotto. Inizialmente ho riscontrato alcune complicanze, in particolare il problema di disconnessione delle cuffie. Tuttavia, dopo aver approfondito, ho scoperto che la causa risiedeva nelle impostazioni dell'auto accensione e spegnimento quando le cuffie vengono estratte dalle orecchie. Ciò potrebbe derivare da un malfunzionamento del sensore durante la fase di progettazione, ma la buona notizia è che è facilmente risolvibile disattivando questa funzione tramite l'app. Da quel momento, non ho più avuto interruzioni improvvise!

Passando al design, le cuffie presentano un aspetto che potrebbe non soddisfare tutti gli utenti, ma si adattano perfettamente a chi cerca uno stile evergreen, distinguendosi dalle migliaia di proposte simili di altri produttori. Si rivolgono a chi desidera differenziarsi dalla massa.

Per quanto riguarda l'ergonomia, queste cuffie sono molto delicate e offrono un'esperienza audio di alta qualità senza creare l'effetto "tappo" che può risultare fastidioso per alcuni. La sensazione di un audio bilanciato e sinuoso è davvero piacevole, e riesce a coinvolgere in tutte le gamme sonore.

Se devo segnalare una nota negativa, sicuramente il problema della durata della batteria è un aspetto da considerare. Tuttavia, tenendo conto della tecnologia all'avanguardia presente all'interno delle cuffie, è comprensibile che ciò possa influire sulla durata della batteria. A volte, è necessario fare delle scelte: si può optare per una durata maggiore a scapito di alcune qualità, oppure trovare un compromesso che bilanci al meglio qualità audio e durata della batteria.

In conclusione, nonostante alcune problematiche, queste cuffie offrono un'esperienza unica e possono soddisfare chi cerca un prodotto diverso e distintivo. Vorrei tanto avere dei vostri prodotti futuri da provare :)