Bowers & Wilkins Opiniões 

I have the PX headphones for 2 years now.
but it already did wear out.
The power button almost doesn't work anymore!
And also the pauze/volume buttons are broken.
The pauze button doesn't click or do anything anymore.
And the volume down button randomly gets triggered and lowers/shuts down my volume.

Bowers and Wilkins currently has a pretty incompetent app development strategy and inadequate testing program. The speakers have a fantastic sound quality, but the requirement to control the device volume from the app forces the user to use a highly unreliable set of apps that do fail and is regularly trolled by actual customers for things like “no volume bar”, “volume bar disappears”, “crappy”. Folks we are talking about very expensive best of class sound equipment. The fact that this failed functionality even gets into the hands of customers in the first place is pretty sketchy and the people that run this company need to fix it and stop ripping off people that need to be able to actually use their purchase.

I would suggest if they haven’t already to hire the app developers (preferably ones who can actually make a good app) as full time roles , before they start coding have them read every single bad review on trust pilot and App Store and sit in a room with their first line support, fix the app or roll back the code to old version alongside rigorous testing of whatever they release, and then do a big look back exercise to figure out what went wrong. If you can’t move fast as a team, don’t. Move slow and create a high quality product and slow down on your digital release cadence with more oversight and focus. These mobile experience decisions are not competitive at all and if you guys are trying to benchmark against app based companies or win over users by integrating 3P services, you’re doing so in a way that doesn’t lift the brand.

Secondly, ship every customer who purchased your devices a free physical remote control.

Recently bought a pair of PI4's. Used them nearly day and was really impressed.
After using them last night, i noticed this morning that the indicator light is now a funny white colour, not the normal green or blue colour.

Can't see anything in the manual regarding this.

Has anyone had a similar experience ?

As a voice of warning, don't purchase the px headphones. The product was fine up until a couple of months after warranty. Where the hinge snapped, I got in contact with customer service where they explained the product is discontinued and they can't be repaired.

The only offer was to pay an additional £250.00 for the newer version. So beware if you see these headphones on sale, it's a shame because they're a superb per of headphones that have served me well over the past couple of years.

I have a pair of 685s2 speakers the black vinyl wrap is starting to come away on the corner.I always held this brand in high regard and planned on progressing up the product range in time. As you can imagine, after this "customer service" experience I will be looking to one of their competitors for my speaker needs in the future.

My 400€ Bowers & Wilkins headphones broke. It's apparently a known issue but so far I had no chance to contact warranty support at all. I have tried a couple of web formular which all reported errors so that they couldnt deliver my claim.

I bought a pair of PI4 Bluetooth ear buds, and it was the worst $395 I’ve ever spent. The product is very poorly designed, the control system hasn’t been effectively designed and the method of operation is as far from seamless as you can get. The microphone is terrible when noise cancelling is on, and even when you turn it off you can hardly be heard. Battery life is limited, comfort is average, and to add insult to injury, when I made a complaint, the customer service was atrocious. I’ve never been so disappointed with a product or the complaint handling process.

After five years of ownership and very sporadic use my Zeppelin Air stopped working. A professional technician concluded the internal power supply (PSU) had malfunctioned and that it was quite a common fault with this unit. He further told me that it will need a new PSU or he could build the component if supplied with a schematic of the original.

I spoke with a B&W customer service adviser who told me that they will neither fix the device or supply a schematic as they are under licence from a third party. I then requested the name of the third party so I could obtain the part direct from source and I was told "we don't have the information".

So in conclusion B&W don't know who supplies the circuitry for their products and are unwilling to repair when they go wrong.

I always held this brand in high regard and planned on progressing up the product range in time. As you can imagine, after this "customer service" experience I will be looking to one of their competitors for my AV needs in the future.

I'm a pro and I know what I'm doing. I've never been happy with this product - wifi audio in and out even with strong wifi broadcast. Now it won't even "see" 1/8" mini audio coming in. Just stays in sleep mode.There is no setup software available for MAC to get this going with my new MacBook Pro 2019. Control software no good. Just spins and doesn't see the Z2. Already powered on/off and held reset button several times. No change. I also updated to latest control software on my mac.
Remote no longer works. Replaced to correct button batt but no change. This used to work fairly OK, now no more. No change in WIFI or router here. It's B&W's issue.

As some of you experienced I find the PX5 very fragile. After a month I got clicking noice in the right speaker like the sound of a loose element. After some days the speaker was dead. I switched to a new pair at the retailer and now exactly the same thing have happened again.

I own a pair of P7 Wireless headphones bought from John Lewis about 4 years ago. They have opened-up a new level of audio reproduction to me. For a bluetooth headphone they are very, very good indeed and they look and feel every bit as good as they sound. The headphones developed a minor fault after 6 months of use (an intermittent rattle in one of the earcups) and were quickly replaced without any quibbles at all. I am looking forward to enjoying more B&W products in future.

I send my broken P7 Wireless headphones back to B&W after using for 2 years, I already aspects it can't be fix, but luckily it is still under warranty and they are sending me a replacement. Excellent customer services B&W👍

I bought a pair of PX5 headphones, one of the speakers broke within 2 days of standard use listening to Audiobooks. I got a replacement and exactly the same thing happened. Pretty much the worst quality headphone I have ever owned, I cannot understand how anyone is using these

Absolutely Terrible Product Support
If you wish to lose the will to live, purchase a B&W product. I could write a paper on the failings of B&W support.

I own P7 and PX5 Headphones and have just brought a Formation Bar, Base and Twin Flex Speaker set up to use as a home cinema.

I find their products to offer superb sound quality - and when ever I have a problem or query I find their Customer Service to be very quick in replying and very helpful.

They are now my 'default' choice when buying audio/visual equipment

I usually do not write customer service reviews however I just want to really bring the attention and help that B&W has provided me with PX. This is NOT a review of PX. I bought a PX a year ago but it broke within 6 months. The volume up button stopped functioning. I contacted B & W and they offer a repair. Unfortunately they could not fix it hence they send me a replacement within a week. The same replacement broke within another 6 months. This time, there was a clicking noise on the right side of the headphone (presume battery has come off its holder) & the battery never fully charges. Again, they offered to fix it but when they could not resolve it; they replaced it. Really grateful that the company has a
such a great after sales values. I hope this pair will last long as I was without these for 2 weeks. First world problems.

I’ve had a PV1 sub woofer for the past 10 years. It has been very dependable, but recently stopped working. I contacted B&W and for a reasonable fixed price they collected it, repaired it and delivered it back to me in a little over a week. Considering the age of the sub and the fact it weighs over 20kg, I am very impressed with this service. This is what it means to buy from a good quality manufacturer that values customer service. I highly recommend B&W and it’s products.

I have a Zeppelin classic speaker from new with the infamous red light flashing and frozen controls.

I contacted B and W support who could only say they no longer support the model and offered me the latest model for £299.

There is no way I will spend that money having already wasted £500 on a speaker they no longer repair.

Shame as the sound is good when it worked but the support is appalling. Why would I spend more hard earned money with you?!

B&W Zeppelin Wireless,

Gerät konnte sich von Beginn an die WLan Einstellungen nicht merken, bei annähernd jeder Nutzung muss das Gerät komplett neu initialisiert werden.

Nun geht gar nichts mehr!

Bei B&W reklamiert und Rückgabe eingefordert, es wird aber nur mit einem Reparaturangebot reagiert.

In Summe für mich von A bis Z nicht akzeptabel.

Klang war, wenn das Gerät mal funktionierte, sehr gut.

I have a Zeppelin Air which seems to have a glitch and will not boot up correctly. The response from service is nothing can be done (as no parts are available) and I should get rid of it and just buy a new B&W instead.
I find it difficult to accept that this flaw cannot be rectified.
I am even more surprised at the B&W belief that i would actually continue to patronize B&W if they would support me when something goes wrong.
They leave me no choice but to take my business (and positive word of mouth) elsewhere.