Since I bought the machine this has been an ordeal. When I got the machine back in June, the arms were damaged. I asked for a replacement and then they just sent me one arm, another week or more to aw... Ver mais
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Leia as opiniões dos outros
This is my second pair of Bowflex dumbbells. The first pair dated back almost 20 years ago. Despite the eventual problem with the latching mechanism, the dumbbells were exceptionally constructed.... Ver mais
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I have owned a Bowflex before, well I still have it. I just lost parts in a move. I enjoyed using the Bowflex as a way to stay in shape. Due to various injuries related to my previous career as an M1A... Ver mais
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The bow flex trainer is an amazing device. It has helped me literally lose 10 pounds and put myself in Great!!!!!! anaerobic shape easy to install great videos for training. Highly recommended.
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Informações sobre a empresa
Escrito pela empresa
Official USA site for BowFlex Home Gyms. BowFlex is your solution for home fitness. No gym membership required. Get a complete workout at home with the BowFlex homegym.
Informações de contacto
Estados Unidos da América
- www.bowflex.com
3,8
Bom
3 mil opiniões
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Bad product and bad customer service
Since I bought the machine this has been an ordeal. When I got the machine back in June, the arms were damaged. I asked for a replacement and then they just sent me one arm, another week or more to away for the second arm. The machine does not work properly, there is an issue either with the software or hardware, that prevents the machine to go to the program training, it gets stuck on warm up mode. I complained again, they send a replacement for one of the parts, and told me a technician will reach out to me. We are here, in October and I am still waiting for the technician even when I called numerous times.
5 de outubro de 2026
Opinião espontânea
Resposta da BowFlex
Hi Cecilia,
We’re sorry for the damaged components, the ongoing warm-up issue, and the delay in scheduling your repair. We understand how frustrating it has been to make repeated calls while waiting to use your M6 as intended.
After reviewing your case, we confirmed that your replacement console has been delivered. We’re following up with our service coordinator to help secure a confirmed appointment and have requested email communication if reaching you by phone remains difficult.
We apologize for the prolonged inconvenience and appreciate you bringing your experience to our attention.
BowFlex Fitness Team
Don’t expect to get your product…
Don’t expect to get your product anytime soon. Terrible support and service. It’s a mistake to buy anything from this place.
As a reply to the below. If you cared, you would be using better logistical companies to deliver a product. And I would have a partial refund for my wait. A product shouldn't sit in the same city for 4 days before they get around to delivery. This reflects the type of company Bowflex is, and this isn't good enough to raise my experience rating in anyway.
24 de setembro de 2026
Opinião espontânea
Resposta da BowFlex
Hi Rocky,
We’re sorry for the frustration surrounding your delivery and your experience with our support team. We can see our support team has been in contact with you regarding your concerns and is following up with the carrier. Thank you for sharing your feedback.
--BowFlex Fitness Team
Such a good pump achieved on this…
Such a good pump achieved on this machine! I use is almost daily.
27 de novembro de 2025
Resposta da BowFlex
Hi Tiffany,
Thanks for sharing! We’re glad you’re enjoying the machine and getting so much use out of it.
--BowFlex Fitness Team
Awful
Awful. Still stuck with a non working Elliptical. After 3 months of me emailing every other day they agreed to give me my money back minus 20 percent (why?) and with the condition that I get rid off the machine. That thing is heavy! And why do I have to lose 20 percent of what I payed when you sold me a machine that clearly is defective or white glove installed improperly. Horrible
17 de junho de 2026
Resposta da BowFlex
Hello,
We’re sorry to see that your experience remains frustrating and that the resolution offered has not met your expectations. We understand your concerns regarding both the return terms and the difficulty of disposing of a large piece of fitness equipment.
We appreciate you updating your review and sharing your continued feedback with us.
--BowFlex Fitness Team
Good product!
19 de março de 2026
Resposta da BowFlex
Hello Leo,
Thank you for sharing your feedback! We’re glad to hear you’re enjoying your BowFlex product and appreciate you choosing us for your fitness journey.
--BowFlex Fitness Team
Basically brand new lightly used max…
Basically brand new lightly used max trainer 16. Lower half of screen died and seemingly no way around paying $1400 for a screen replacement. Probably never going to recommend this brand again.
26 de fevereiro de 2026
Resposta da BowFlex
Hello Jonathan,
We’re sorry to hear about the issue you’ve experienced with the screen on your Max Trainer M16, especially with the machine having seen such limited use. We understand how frustrating it is to be faced with a significant repair cost when the rest of the machine is still in good condition.
We appreciate you taking the time to share your experience and feedback with us.
--BowFlex Fitness Team
Will I ever be able to use my Bowflex?
On 8/15/26 I ordered the Max Trainer directly from Bowflex. It was delivered in two boxed by FedEx on 8/20/26. The boxes were damaged and several parts were not included in the packages, including the tools and hardware. I contacted Bowflex 8/21. A ticket was opened and on 8/24, I received an email notification that the damaged and missing parts had been shipped. I questioned this because the hardware card was not on the shipping invoice. I was told it had been ordered as well. On 8/29, I received this order, to my surprise, no hardware card was included. I contacted the service rep who had been helping. The service rep requested the hardware card be order. It was received on 9/8. On 9/13, we put the machine together. Plugged it in. Nothing happened. They screen did not turn on. I called customer service as it was the weekend and was told someone would contact me on Monday. I also sent an email to the service rep I had been dealing with. The service rep responded to me on 9/15 giving me a list of trouble shooting items to check. I responded to that email on 9/15 with no response. I emailed again on 9/16 and again today 9/18. With no response to any of my last emails. I called the 800# and was told the service rep I had been working with would respond to me.
Here I am, a month since purchasing this equipment which does not work.
The order process was simple. Delivery was quick but damaged.
I do not put all the blame on Bowflex. Had FedEx been more carefully with the shipping this probably would not have happened. But it did and now someone needs to make it right.
15 de agosto de 2026
Resposta da BowFlex
Hello Dana,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and I’m sorry to hear about the difficulties you’ve experienced with your product so far.
I’ve had an opportunity to review your order and can see that you’ve been working with our Technical Support team. I understand that the necessary parts have been ordered and, once they arrive, a technician will be scheduled to complete the installation and repair.
I also want to assure you that your warranty period will not begin until you have a fully functioning machine. I’ll make sure this is clearly documented on your account so that the time spent waiting for the repair does not impact your warranty coverage.
Thank you again for your patience while we work to get everything resolved.
--Bowflex Fitness Team
I am so disappointed I purchased T6…
I am so disappointed I purchased T6 Bowflex treadmill for my son May 2026 and within 60 days it died. Here it is September and Bowflex has sent parts to his home and the outfit contracted to install the parts is not contacting or responding to messages. Bowflex customer service has gone silent as well. Basically I paid 1100 for equipment that lasted 60 days and Bowflex has really not resolved anything.
1 de agosto de 2026
Opinião espontânea
Resposta da BowFlex
Hi Karon,
We’re sorry to hear about the difficulties you and your son have experienced with the T6 and the delays surrounding the repair. We understand how disappointing this experience has been and appreciate you taking the time to share your feedback.
—BowFlex Fitness Team
Bowflex Spin Bike Monitor
I bought a Bowflex spin bike (BFX IC Bike SE (IC Bike Sei) on 12/27/23. It's been less than 3 years and I have had two monitors quit working. First the stop button quit and then the start on both. I'd expect a product at this price point to hold up far longer than that. I do not recommend purchasing one.
11 de setembro de 2026
Opinião espontânea
Resposta da BowFlex
Hi there.
We’re sorry to hear about the repeated issues you’ve experienced with the console on your BowFlex IC Bike SE. We understand how disappointing it is to encounter the same type of problem more than once, especially when you expected your equipment to provide reliable performance for years to come.
We appreciate you sharing your experience and feedback with us, and we’re sorry your experience with your BowFlex bike has fallen short of expectations.
— BowFlex Fitness Team
Good Set Of Dumbbells From
Good Set Of Dumbbells From, a Quality Company.
Likes , how you can adjust the weight to yours work out
2 de dezembro de 2025
Resposta da BowFlex
Hi Richard!
Thank you so much for the great review! We’re glad to hear you’re enjoying your BowFlex dumbbells and the flexibility of being able to quickly adjust the weight to match your workouts. We appreciate you choosing BowFlex and hope they continue to be a great addition to your fitness routine!
— BowFlex Fitness Team
The bow flex trainer is an amazing…
The bow flex trainer is an amazing device. It has helped me literally lose 10 pounds and put myself in Great!!!!!! anaerobic shape easy to install great videos for training. Highly recommended.
12 de junho de 2026
Resposta da BowFlex
Hi Ty!
We love hearing this! It’s awesome to know your BowFlex trainer has been such a positive part of your fitness journey and that you’ve been enjoying both the workouts and training videos. Congratulations on your progress, and thank you so much for taking the time to share your experience and recommend BowFlex!
— BowFlex Fitness Team
Bowflex
Let me start this review by saying the Bowflex Extreme 2SE is an amazing piece of equipment. I do serious workouts on it. I'm 64 years old, I have a free weight bench of 230 pounds and I can do 11 strict pull ups. What I hate about Bowflex. I tried to contact them for a cable that shredded a little bit. I can still use it, but eventually I'm going to have to replace it. I will not do it through this company because, of course, they outsource everything. Do you think I could understand a single word that was being said to me with the person I was speaking with? Now, so you just don't think I'm some old man. I am a retired Immigration Inspector. I'm bilingual and I'm pretty good at understanding people who don't speak English as their first language That is where Bowflex totally drops the ball and why I will always be getting OEM or second-hand replacement parts off of Amazon.
13 de maio de 2026
Opinião espontânea
Resposta da BowFlex
I'm so sorry to hear you ran into difficulty! Our team is in the Philippines rather than India, as was stated on the call. They are our triage team, so anything that they cannot answer does open an email to an agent in the US. You can also reach out by email to support@johnsonfit.zendesk.com. I hope you enjoy your home gym. These are really amazing pieces of equipment - Bowflex Team
If I could include photos I would. Incorrect assembly. White glove service? Dirty white gloves.
If I could include photos I would. I paid for “white glove” service and my max trainer was assembled wrong. Now I must look at assembly videos to see what really goes where. The screen was assembled low and in a truly out of place alignment interfering with operation if the equipment. Sad. Pay for a service and get negative in return.
31 de agosto de 2026
Opinião espontânea
Resposta da BowFlex
Hi Nightrain, thank you for taking the time to share your experience. We’re sorry to hear that the White Glove assembly of your Max Trainer did not meet expectations and that you discovered concerns with how the equipment was assembled.
We understand how disappointing it is to pay for an assembly service and still be left needing to reference assembly videos afterward. Your feedback regarding the assembly and overall White Glove service experience has been documented and will be shared with the appropriate team for awareness.
Thank you again for bringing this to our attention and providing your feedback.
--BowFlex Fitness Team
The shipment never arrived
The shipment never arrived. I will be reaching out to my credit card company to ask for a refund due to fraud on the part of Bowflex and or the shipping company.
18 de agosto de 2026
Resposta da BowFlex
Hi Chris, we’re sorry to hear that your order has not arrived and understand your frustration with the delivery experience. We appreciate you including your order information with your review.
Your feedback regarding the shipment and delivery experience has been documented and shared with the appropriate team for awareness. We apologize that your experience with your BowFlex order did not meet expectations, and we appreciate you taking the time to share your concerns.
--BowFlex Fitness Team
Worst customer service on earth
I really like the product I received, and as much as I like the product, I can’t stand the customer service. Although I paid for white glove delivery and the product was assembled incorrectly the first time, I’m not even going to knock them for that because they didn’t do it. But the way they handled my entire delivery, from lies on the website that didn’t translate to how my experience went, to denying any liability, to spending days not returning phone calls when I was promised one the same day, two emails that went un responded after the rep originally said to please respond in this email thread with further concerns… This company literally has the worst customer service I’ve ever dealt with in my four decades on the planet.
13 de agosto de 2026
Resposta da BowFlex
Hi Richard, thank you for taking the time to share your experience. While we’re glad to hear that you’re enjoying your BowFlex product, we’re sorry that the delivery and customer service experience surrounding your purchase fell short of expectations.
We understand how frustrating it can be to experience missed follow-ups and unanswered communications, particularly when you were expecting a response from our team. Your feedback regarding the White Glove delivery process, communication, and overall support experience has been documented and shared with the appropriate teams for awareness.
We appreciate your candid feedback and thank you for choosing BowFlex.
--BowFlex Fitness Team
Damaged and missing parts
Damaged and missing parts. Customer service is non existent. Multiple calls no replacement parts or assistance. Will be calling again to schedule return.
19 de agosto de 2026
Resposta da BowFlex
Hi Noel,
We’re very sorry that your order arrived with damaged and missing parts. We also understand how frustrating it has been to make multiple attempts to get the issue resolved without receiving the assistance you expected. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience and disappointment this has caused. We appreciate you bringing your experience to our attention and will ensure your feedback is shared with the appropriate team.
– The BowFlex Team
Resposta da BowFlex
Hi Jerry,
Thank you for the great feedback! We’re happy to hear that you’re enjoying your BowFlex product. We appreciate you choosing BowFlex and wish you many great workouts ahead!
– The BowFlex Team
Disappointing Bowflex Recall and Refund Experience
We originally purchased a set of Bowflex dumbbells from Dic’s Sporting Goods as a gift for my husband, and at first, we absolutely loved them. He loved using them.
Unfortunately, we later received a recall notice. Wanting to do the responsible thing, we followed all of the recommended steps, went through the effort of returning the dumbbells and assumed the recall process would be handled fairly.
What we were NOT expecting was to receive only $47.50 back after originally paying $429.99 before taxes.
What a joke.
At no point was it clearly disclosed to us that the refund would be prorated to such a small amount. Had we known that beforehand, we would have at least understood what we were agreeing to before going through all the time and effort required to complete the recall return.
The entire experience was incredibly disappointing and frustrating. For a product that cost over $400, receiving less than $50 back after complying with a manufacturer recall is unacceptable in my opinion.
We were once very happy with Bowflex, but after this experience, we will not be purchasing another Bowflex product again.
19 de setembro de 2025
Resposta da BowFlex
Hi Aya,
We're sorry to hear about your disappointment with the recall process and understand your frustration with the remedy you received. Recall remedies are determined based on the original purchase date of the affected dumbbells and the terms of the approved recall program, which may result in a prorated voucher amount for certain purchases. We apologize if these terms were not clear during the process and appreciate you sharing your experience with us.
Thank you for taking the time to provide your feedback.
The amount of styrofoam jammed into the…
The amount of styrofoam jammed into the bottom of both dumbbells was really frustrating when unpacking. Great product but spending 20 min cleaning out the dumbbells bases was an annoying waste of time.
14 de agosto de 2026
Resposta da BowFlex
Hi Steven,
Thank you for sharing your feedback. We're glad to hear you're enjoying your BowFlex dumbbells, but we're sorry the unpacking experience was frustrating. We understand that having to spend additional time removing Styrofoam from the bases isn't the experience you expect when receiving a new product. We appreciate you bringing this to our attention and will be sure to share your feedback with our team.
Thank you for choosing BowFlex!
--BowFlex Fitness Team
Poor Product and Company Support
Delivered the brand new treadmill unit that was DOA, and no one is trying to fix it! I would think twice about ever buying a Bowflex product now!
31 de julho de 2026
Resposta da BowFlex
Hi there. We ordered parts last Monday and they arrived a week ago. Your technician has been notified that you're waiting for an appointment.
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