Since I bought the machine this has been an ordeal. When I got the machine back in June, the arms were damaged. I asked for a replacement and then they just sent me one arm, another week or more to aw... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This is my second pair of Bowflex dumbbells. The first pair dated back almost 20 years ago. Despite the eventual problem with the latching mechanism, the dumbbells were exceptionally constructed.... Ver mais
A empresa respondeu
I have owned a Bowflex before, well I still have it. I just lost parts in a move. I enjoyed using the Bowflex as a way to stay in shape. Due to various injuries related to my previous career as an M1A... Ver mais
A empresa respondeu
The bow flex trainer is an amazing device. It has helped me literally lose 10 pounds and put myself in Great!!!!!! anaerobic shape easy to install great videos for training. Highly recommended.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Official USA site for BowFlex Home Gyms. BowFlex is your solution for home fitness. No gym membership required. Get a complete workout at home with the BowFlex homegym.
Informações de contacto
Estados Unidos da América
- www.bowflex.com
3,8
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
HORRIBLE
HORRIBLE! My treadmill from day one has not worked. The apps will not work, the treadmill locks up and has to be restarted constantly, technical support is a joke! Cannot talk to a human its all email and send photos. Creating tickets and getting no where! I did my research and was excited that I made the right decision and boy was I wrong. Now issues with trying to return a defective machine which is not my fault. I understand things happen however I have never been so disappointed and frustrated!!!!!!
18 de julho de 2026
Resposta da BowFlex
Hi Ann,
We’re very sorry to hear about the ongoing issues with your treadmill and the frustration you’ve experienced trying to get assistance. We understand how disappointing this must be, especially when the machine has not worked properly from the start. This is certainly not the experience we want for our customers. We’d like the opportunity to review your case and help address your concerns regarding the treadmill and return process. Please reach out to our Customer Care team with your order and ticket information so we can look into this further.
– The BowFlex Team
Nice and easy
5 de agosto de 2026
Resposta da BowFlex
Hi Roberto,
Thank you for the great feedback! We’re happy to hear that your experience was nice and easy. We appreciate you choosing BowFlex and hope you enjoy your new equipment!
– The BowFlex Team
Resposta da BowFlex
Hi Mike,
Thank you for the great feedback! We’re happy to hear that you had an excellent experience with our representative. We appreciate you choosing BowFlex and hope you enjoy your new equipment!
– The BowFlex Team
No real issues with BowFlex
No real issues with BowFlex. The ordering process and products have always been good. However, EFW shipping leaves a lot to be desired. Only received one update stating that my order was shipped on 22 July and arrived at the destination city (Kansas City) on the 24th. From there nothing heard. After a week I engaged EFWs Chat and was told that it would arrive at the shipping center the next day and that I would be contacted to set up a delivery window. It was not until 4 August that my product was delivered. Not sure why it takes ten days (Amazon can do it overnight).
On the morning of 4 August, I received a Text from EFW telling me that my delivery window was today between 10:00 - 2:00 PM. This was news to me and based on the EFW video I was under the impression that somebody would need to be home to sign for the delivery. We adjusted our schedules to accommodate being home during that window. Later that morning, I received a Text from EFW telling me that my delivery would arrive in about 20 minutes. We made sure that gate was open and that there was an unobstructed path to our garage.
After a while my wife checked out front and noticed that the delivery had been dropped outside our fence close to the road along a busy highway. She moved the box inside the fence. Nobody notified us that the item was delivered, and we were never asked for a signature as clearly stated in EFWs video. Furthermore, the box was significantly damaged.
I contacted EFWs Control Tower and eventually spoke to a person who gave me several excuses, and put me on hold while he "contacted" delivery. He did come back on and said he was unable to talk to the delivery people, but he would get back to me. So far I have not heard back.
22 de julho de 2026
Resposta da BowFlex
Hi Charles,
Thank you for taking the time to share your experience. We’re glad to hear that you’ve had positive experiences with BowFlex and our products, but we’re sorry that the delivery process fell short this time. We understand how frustrating the limited communication, unexpected delivery window, and condition and placement of your package must have been, especially after you adjusted your schedule to accommodate the delivery. We appreciate you bringing these concerns to our attention and will be sure to share your feedback with the appropriate team.
– The BowFlex Team
Check out didn't take anytime and…
Check out didn't take anytime and financing was easy Peazy.
5 de agosto de 2026
Resposta da BowFlex
Hi Thomas,
Thank you for the great feedback! We’re happy to hear that the checkout process was quick and easy and that financing made your purchase even more convenient. We appreciate you choosing BowFlex and hope you enjoy your new equipment!
– The BowFlex Team
No customer service to talk to without…
No customer service to talk to without going through e-mail. Got a question before you buy? There no easy way to find someone who knows anything. Wish they had phone # or live chat. Still waiting for machine.
4 de agosto de 2026
Resposta da BowFlex
Hi Kenneth,
We’re sorry for the frustration and understand how important it is to be able to get answers, especially before making a purchase. We appreciate your feedback regarding our support options and will be sure to share it with our team. We also hope you’re enjoying your new equipment once it arrives!
– The BowFlex Team
Resposta da BowFlex
Hi Luis,
Thank you for the great feedback! We’re happy to hear you had such a positive experience with our sales team. We appreciate you choosing BowFlex and hope you enjoy your new equipment!
– The BowFlex Team
Not feeling confident in my order
Not feeling confident in my order, I see the money was taken from my account but never got an order confirmation at all.
31 de julho de 2026
Resposta da BowFlex
Hi Danielle,
We’re sorry for the confusion and understand why not receiving an order confirmation would be concerning. We’d be happy to look into this and make sure everything is in order. Please reach out to our Customer Care team with your order information so we can review the status and assist you further.
– The BowFlex Team
The whole experience was easy and…
The whole experience was easy and comfortable to do from home. I read all the reviews and making the selection was easy.
2 de agosto de 2026
Resposta da BowFlex
Hi Hector,
Thank you for sharing your experience! We’re glad to hear that the process was easy and convenient from start to finish, and that our customer reviews helped you feel confident in your selection. We appreciate you choosing BowFlex and hope you enjoy your new equipment!
– The BowFlex Team
Sales tech Not real versed on what…
Sales tech Not real versed on what products can do.
Sad!
31 de julho de 2026
Resposta da BowFlex
Thank you for taking the time to share your feedback, Denis.
We're sorry to hear that your experience did not meet your expectations. We understand how important it is to receive accurate and knowledgeable guidance when selecting fitness equipment, and we regret that we fell short.
Your feedback regarding your interaction with our sales team has been shared with the appropriate teams for review as we continue working to improve our customer experience.
Thank you for bringing this to our attention.
Best regards,
BowFlex Customer Experience Team
Easy to use
Easy to use, full explanation, would be nice to see discount possibilities
1 de agosto de 2026
Resposta da BowFlex
Thank you for your review, Jeffrey!
We're delighted to hear that you found our website easy to use and that the product information was helpful. We also appreciate your suggestion regarding additional discount opportunities, and your feedback has been shared with the appropriate teams for review.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Great discounted price on this top of…
Great discounted price on this top of the line stationary bike!
1 de agosto de 2026
Resposta da BowFlex
Thank you for your review, William!
We're delighted to hear you found a great value on your new stationary bike. We work hard to offer quality equipment at competitive prices, and we're glad you were able to take advantage of this special offer.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new bike for many years to come!
Best regards,
BowFlex Customer Experience Team
Resposta da BowFlex
Thank you for your review, Scott!
We're delighted to hear that you found our website easy to navigate. We strive to make shopping with BowFlex simple and convenient, and we're glad your experience reflected that.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Won’t honor warranty
When I purchased my BowFlex treadmill for over $2,000, one of the reasons I chose this product was because it advertised a 5-year warranty on mechanical parts. Unfortunately, before reaching the five-year mark, the incline motor failed.
When I contacted BowFlex to have the part replaced under warranty, I was told that the incline motor is considered an electrical component rather than a mechanical part because electricity runs through it. I believe this interpretation is unreasonable and misleading. An incline motor is a mechanical assembly whose purpose is to physically move the treadmill deck. The fact that it is powered by electricity should not automatically exclude it from being considered a mechanical component.
If BowFlex's position is that any moving part powered by electricity is an electrical component, then the advertised mechanical warranty has very little practical value. This distinction was never made clear at the time of purchase and appears to be an attempt to avoid honoring the warranty.
To make matters worse, instead of standing behind their product, I was told that I could simply purchase a new treadmill because it would be cheaper than repairing this one. That response is unacceptable considering I spent more than $2,000 on what I expected to be a durable, premium treadmill backed by the advertised warranty.
I believe BowFlex is engaging in misleading warranty practices by narrowly redefining covered components after the sale. Consumers should be able to rely on the warranty terms that influenced their purchasing decision.
16 de julho de 2026
Opinião espontânea
Resposta da BowFlex
Thank you for taking the time to share your feedback, Sam.
We're sorry to hear that your experience with your treadmill and warranty did not meet your expectations. We understand how frustrating it is when there is a difference in understanding regarding warranty coverage, particularly when it involves a major component and influences repair decisions.
Your feedback regarding the warranty terms, repair process, and overall customer experience has been shared with the appropriate teams for review as we continue working to improve our products, policies, and customer support.
Thank you for bringing these concerns to our attention.
Best regards,
BowFlex Customer Experience Team
Don’t Waste Your Money on the Bowflex
My $2,300 Bowflex T22 became a paperweight because of a Base Communications Error. After replacing the motor control board, Bowflex wanted another $1,665+ in parts to fix it. A premium treadmill shouldn’t become disposable after just a few years. Save yourself the frustration, avoid Bowflex or Johnson health products and buy another brand.
31 de julho de 2026
Opinião espontânea
Resposta da BowFlex
Thank you for taking the time to share your feedback, Ran.
We're sorry to hear about your experience. We understand how frustrating it is to encounter a major equipment issue and then be faced with a repair estimate that did not meet your expectations.
Your feedback regarding the repair process, replacement part costs, and overall ownership experience has been shared with the appropriate teams for review as we continue working to improve our products and customer support.
Thank you for bringing these concerns to our attention.
Best regards,
BowFlex Customer Experience Team
Very polite helpline.
31 de julho de 2026
Resposta da BowFlex
Thank you for your review, Cathy!
We're delighted to hear that you had a positive experience with our customer service team and found them to be polite and helpful. Providing friendly and professional support is something we strive for every day.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Charged $400.00 for setup and they…
Charged $400.00 for setup and they didn’t even setup all of the equipment. So not only did you charge me shipping separately for items shipped separately AND setup but it wasn’t all setup. Then delivery company had my order since the 22nd, reached out on the 24th for delivery on Monday the 27th and then cancelled morning of because of supposed truck issues and didn’t deliver until the 31st. Over a week for delivery and partial setup!??? Will definitely not recommend to anyone.
21 de julho de 2026
Resposta da BowFlex
Thank you for taking the time to share your feedback, Rachael.
We're sincerely sorry to hear about your experience. We understand how frustrating it is to pay for delivery and assembly services only to receive an incomplete installation, especially after experiencing shipping delays and a rescheduled delivery.
This is not the level of service we strive to provide. Your feedback regarding the delivery experience, assembly service, and overall communication has been shared with the appropriate teams for review as we continue working to improve our delivery and installation processes.
Thank you for bringing these concerns to our attention.
Best regards,
BowFlex Customer Experience Team
Resposta da BowFlex
Thank you for your review, Ryan!
We're delighted to hear that your ordering experience was as easy as possible. We strive to make shopping with BowFlex simple and convenient, and we're glad your experience reflected that.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Discrepancy on M6 warranty between BowFlex.com and written warranty in the box
There is a discrepancy on the warranty that is stated online at bowflex.com when I purchased the M6 Trainer versus the written warranty found in the box.
The online warranty states: Frame 10 years, Mechanical parts 2yrs, Electronics 1yr and Labor 1yr.
The written warranty states: Frame 2 years, Parts 2 years, Labor 90 days.
I called BowFlex customer support, and they provided written confirmation that the BowFlex website currently has incorrect warranty information posted for the M6 MAX Trainer.
22 de julho de 2026
Resposta da BowFlex
Thank you for taking the time to share your feedback, Bruce.
We're sorry to hear about the confusion caused by the warranty information for the BowFlex M6 Max Trainer. We understand how important it is for warranty details to be clear and consistent, especially when making a purchasing decision.
Your feedback regarding the discrepancy between the website and the printed warranty documentation has been shared with the appropriate teams for review as we work to ensure our product information is accurate and consistent across all customer resources.
Thank you for bringing this to our attention.
Best regards,
BowFlex Customer Experience Team
Prompt and easy to order
Contacted Customer Service to inquire about military discount and they explained everything. They proceeded to tell me that current offer with free shipping and added $50 code would be better than military discount alone since they don’t stack.
30 de julho de 2026
Resposta da BowFlex
Thank you for your wonderful review, Epifanio!
We're delighted to hear that our Customer Service team was able to clearly explain your discount options and help you find the offer that provided the greatest overall value. We're glad the ordering process was prompt and easy, and that you felt well supported throughout your purchase.
Thank you for your service and for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.