Since I bought the machine this has been an ordeal. When I got the machine back in June, the arms were damaged. I asked for a replacement and then they just sent me one arm, another week or more to aw... Ver mais
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Leia as opiniões dos outros
This is my second pair of Bowflex dumbbells. The first pair dated back almost 20 years ago. Despite the eventual problem with the latching mechanism, the dumbbells were exceptionally constructed.... Ver mais
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I have owned a Bowflex before, well I still have it. I just lost parts in a move. I enjoyed using the Bowflex as a way to stay in shape. Due to various injuries related to my previous career as an M1A... Ver mais
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The bow flex trainer is an amazing device. It has helped me literally lose 10 pounds and put myself in Great!!!!!! anaerobic shape easy to install great videos for training. Highly recommended.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Official USA site for BowFlex Home Gyms. BowFlex is your solution for home fitness. No gym membership required. Get a complete workout at home with the BowFlex homegym.
Informações de contacto
Estados Unidos da América
- www.bowflex.com
3,8
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to purchase and use
I've owned before and it is the best exercise equipment I have ever used. This is important to an 80 year-old man.
30 de julho de 2026
Resposta da BowFlex
Thank you for your wonderful review, Gregory!
We're honored to hear that you've chosen BowFlex again and that you consider it the best exercise equipment you've ever used. Knowing that our products continue to support your fitness journey is incredibly meaningful, and we're grateful for your trust and loyalty.
Thank you for choosing BowFlex once again. We wish you many more years of healthy and enjoyable workouts!
Best regards,
BowFlex Customer Experience Team
He understood english and had product…
He understood english and had product knowledge
29 de julho de 2026
Resposta da BowFlex
Thank you for your review, Frank!
We're delighted to hear that you had a positive experience with our customer service representative. It's great to know they were knowledgeable about our products and able to assist you effectively.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
The customer service was excellent
The customer service was excellent. I called in about the T6 Treadmill and was provided a discount for the item lower than the sale price! The customer service rep helped me complete my transaction as I was purchasing for a family member and shipping to another address other than my home address. Smooth transaction and the treadmill shipped the following day from the warehouse. We are just awaiting scheduling the delivery and set up. Highly recommend this company!
28 de julho de 2026
Resposta da BowFlex
Thank you for your wonderful review, Lisa!
We're thrilled to hear that you had such a positive experience with our customer service team. It's great to know your representative was able to provide you with a special discount, assist with your unique shipping needs, and make the ordering process smooth and hassle-free. We're also happy to hear your treadmill shipped so quickly.
Thank you for choosing BowFlex and for your recommendation. We truly appreciate your support and hope your family enjoys the new T6 Treadmill for many years to come!
Best regards,
BowFlex Customer Experience Team
Awful
Bowflex gave me the run around for over a month. Multiple different answers. Offered me a measley $70 voucher to have to buy new dumbbells when only one was defective. Told me I had to send both handles. I will buy another brand before I do business with them.
29 de julho de 2026
Opinião espontânea
Resposta da BowFlex
Thank you for taking the time to share your feedback, Billy.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when a resolution takes longer than expected and the outcome differs from what you were hoping for.
Your feedback regarding the recall process, communication, and overall customer experience has been shared with the appropriate teams for review as we continue working to improve our processes and customer support.
Thank you for bringing these concerns to our attention.
Best regards,
BowFlex Customer Experience Team
From start to finish an utter disaster
From start to finish, this transaction was a disaster. My mother-in-law purchased a stationary bike as a gift, and included my email address so I could monitor delivery. Shortly after she placed the order, I received a customer service email from Pali Chang at "Johnson Health Tech Trading" informing me that my order had not been processed and to call to reprocess payment. This seemed strange to me, since I had received both an order confirmation, and an alert that part of the order had shipped. Nowhere did this customer service email mention Bowflex, mention my order number, or give any information that would put me at ease that the email was not a phishing attack. I separately reached out to Customer Service for clarification and received a message from Leen B. at Johnson Health Tech Trading (this time, noting in the subject line "Bowflex/Schwinn/Horizon") that he would be assigning my inquiry to the Fulfillment Team for further investigation, which would take 1-3 days. In the meantime, my mother-in-law was able to reach someone over the phone, who was able to confirm that the transaction needed to be re-completed. (Mysteriously, parts of the order were delivered in the meantime.) On that call, she requested that fulfillment/delivery of the order be held for a week, since we would be out of town and not available to receive the delivery. The order was nevertheless shipped that night and delivered the next morning by FedEx, who left the bike at the bottom of a set of stairs. No signature required on a piece of heavy $1500 equipment?! I encouraged her to order directly from Bowflex in order to avoid Amazon but we both regret our decision. Bowflex is clearly a company that has outsourced its customer service and fulfillment to save costs without even pretending that the left hand knows what the right hand is doing.
17 de julho de 2026
Resposta da BowFlex
Thank you for taking the time to share your detailed feedback, Caroline.
We're sincerely sorry to hear about your experience. We understand how frustrating it must have been to receive communications that did not clearly identify your BowFlex order, experience confusion during the order verification process, and then encounter issues with your delivery request. We also recognize your concerns regarding the delivery of your equipment. This is not the level of service we strive to provide.
Your feedback regarding our order communications, fulfillment process, delivery coordination, and overall customer experience has been shared with the appropriate teams for review as we continue working to improve our processes.
Thank you for bringing these concerns to our attention.
Best regards,
BowFlex Customer Experience Team
Resposta da BowFlex
Thank you for your review, David!
We're delighted to hear that you had a great online ordering experience. We strive to make shopping with BowFlex simple, convenient, and enjoyable, and we're glad your experience reflected that.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
I would have given 5 Stars if the…
I would have given 5 Stars if the discount on the items in my cart was actually given when I gave you my email. It was not. I feel I was manipulated into giving out my email
29 de julho de 2026
Resposta da BowFlex
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with the email signup promotion did not meet your expectations. We understand how disappointing it can be when a promotional offer doesn't apply as expected, and we appreciate your comments regarding the checkout experience.
Your feedback has been shared with the appropriate teams for review as we continue working to improve our promotional offers and overall customer experience.
Thank you for bringing this to our attention.
Best regards,
BowFlex Customer Experience Team
The website was easy to use.
28 de julho de 2026
Resposta da BowFlex
Thank you for your review!
We're delighted to hear that you found exactly the right product at the right time. We appreciate you choosing BowFlex and are grateful to be part of your fitness journey.
Thank you for your support. We hope you enjoy your new equipment for many years to come!
Best regards,
BowFlex Customer Experience Team
Placing an order on the Bowflex website…
Placing an order on the Bowflex website was quite easy, best option for me!
We have the dumbbells and they are great, so I expect that the kettlebell will be just as good. Can’t wait to receive it!
27 de julho de 2026
Resposta da BowFlex
Thank you for your review, Robert!
We're delighted to hear that placing your order on the BowFlex website was easy and the best option for you. It's especially great to know you're already enjoying your BowFlex dumbbells and have enough confidence in the brand to add one of our kettlebells to your home gym.
Thank you for choosing BowFlex once again. We hope your new kettlebell exceeds your expectations and becomes a great addition to your workouts!
Best regards,
BowFlex Customer Experience Team
Easily navigated without talking with…
Easily navigated without talking with assistance.
28 de julho de 2026
Resposta da BowFlex
Thank you for your review, Sheila!
We're delighted to hear that you found our website easy to navigate and were able to complete your order without needing assistance. We strive to make the shopping experience as simple and intuitive as possible, and we're glad your experience reflected that.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
A real professional
Marlo was extremely courteous and helpful. She was very familiar with the Bowflex Revolution Home Gym. She made this shopping experience a breeze. Thank you, Marlo.
28 de julho de 2026
Resposta da BowFlex
Thank you for your review, John!
We're thrilled to hear that Marlo provided you with such a positive experience. It's wonderful to know her knowledge of the BowFlex Revolution Home Gym, along with her courtesy and professionalism, made your shopping experience so easy. We'll be sure to share your kind words with Marlo and the team.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new Revolution Home Gym for years to come!
Best regards,
BowFlex Customer Experience Team
Just a terrible overall experience
Just a terrible overall experience with Customer Service returning defective dumbbells going back-and-forth 90 times only get a $200 voucher. Very disappointing and terrible overall communication.
28 de julho de 2026
Resposta da BowFlex
Thank you for taking the time to share your feedback, Vincent.
We're very sorry to hear about your experience. We understand how frustrating it can be to encounter issues with a defective product and to feel that the return process and communication did not meet your expectations.
Your feedback regarding the return experience, communication, and resolution has been shared with the appropriate teams for review as we continue working to improve our customer service and support processes.
Thank you for bringing these concerns to our attention.
Best regards,
BowFlex Customer Experience Team
Easy to order the product I wanted
Easy to order the product I wanted. Like the videos.
27 de julho de 2026
Resposta da BowFlex
Thank you for your review, Herbert!
We're delighted to hear that ordering the product you wanted was easy and that you found our videos helpful. We work hard to provide clear information and resources to make shopping with BowFlex as simple and informative as possible.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Resposta da BowFlex
Thank you for your review, Hyram!
We're delighted to hear that you found the right product at the right time. We appreciate you choosing BowFlex and are grateful for the opportunity to be part of your fitness journey.
Thank you for your support. We hope you enjoy your new equipment for many years to come!
Best regards,
BowFlex Customer Experience Team
Easy to order,
28 de julho de 2026
Resposta da BowFlex
Thank you for your review!
We're delighted to hear that you found the ordering process easy. We strive to make shopping with BowFlex as simple and convenient as possible, and we're glad your experience reflected that.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
The experience made it easy to invest…
The experience made it easy to invest in my health without paying all upfront. I was given the option to pay over 12 months 0% APR. I also purchased delivery with assembly to prevent unnecessary stress to assemble myself.
28 de julho de 2026
Resposta da BowFlex
Thank you for your wonderful review, Natasha!
We're delighted to hear that your purchasing experience made it easy to invest in your health. It's great to know that the 0% APR financing option and the white glove delivery with assembly helped make the process more convenient and stress-free.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for many years to come!
Best regards,
BowFlex Customer Experience Team
Resposta da BowFlex
Thank you for your review, Regan!
Thank you for choosing BowFlex. We're excited to be part of your fitness journey and appreciate you placing your order with us. We hope your new equipment arrives soon and exceeds your expectations.
Best regards,
BowFlex Customer Experience Team
Love my new blowflex
Love my new blowflex, thanks. Waited for 2 years to get one i had 2 other blowflex machine but the revolution is the best. Thank you
27 de julho de 2026
Resposta da BowFlex
Thank you for your wonderful review, Rick!
We're thrilled to hear you're loving your new BowFlex Revolution Home Gym! It's especially meaningful to know you've owned other BowFlex machines and, after waiting two years, you feel the Revolution is the best. We truly appreciate your loyalty and are honored to be part of your fitness journey.
Thank you for choosing BowFlex once again. We hope you enjoy many years of great workouts with your new Revolution!
Best regards,
BowFlex Customer Experience Team
O percent apr
27 de julho de 2026
Resposta da BowFlex
Thank you for your review, Tammy!
We're delighted to hear that the 0% APR financing option helped make your purchase possible. We strive to provide flexible payment options that make it easier for our customers to invest in their fitness goals.
Thank you for choosing BowFlex. We appreciate your support and hope you enjoy your new equipment for years to come!
Best regards,
BowFlex Customer Experience Team
Resposta da BowFlex
Thank you for taking the time to share your feedback, Michael.
We're sorry to hear that you found our website difficult to use. We strive to provide a simple and intuitive shopping experience, and we regret that we fell short of your expectations.
Your feedback has been shared with the appropriate teams for review as we continue working to improve the usability and overall customer experience on our website.
Thank you for bringing this to our attention.
Best regards,
BowFlex Customer Experience Team
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