Myself and my husband separately purchased one of the monkey dolls. So we returned his one and it took ages for a return. We finally received cheque that was taken to the bank and bounced. We have nev... Ver mais
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Leia as opiniões dos outros
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was o... Ver mais
A empresa respondeu
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receivi... Ver mais
A empresa respondeu
Such delicately crafted jewellery with so much meaning and purpose behind them. We’ve brought many pieces of jewellery from this company. Their payment options are great! The package is very nice and... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Informações de contacto
1 Park Road , TW11 0AP, Teddington, Reino Unido
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4,0
Bom
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No refund yet!!! Christmas 2025
Myself and my husband separately purchased one of the monkey dolls. So we returned his one and it took ages for a return. We finally received cheque that was taken to the bank and bounced. We have never been refunded and it's been a nightmare getting anyone to deal with it. I tried but apparently they will only deal with my husband who's at work most of the day!
3 de fevereiro de 2026
Opinião espontânea
Great quality and price
11 de dezembro de 2025
incompleet kerstdorp nu website uit de lucht
Bedrijf heeft/had erg mooie artikelen. Maar nu is de site uit de lucht en zit ik met een incompleet Harry Potter Village waar ik meer dan 250 euro heb betaal.
ondanks dat ik er erg blij mee ben heb ik niks aan een incompleet dorp. Kreeg een erg kort antwoord terug van de klantenservice zonder verdere uitleg. Maar ik laat het hier niet bij zitten
20 de maio de 2026
Opinião espontânea
The clock we bought has never worked &…
The clock we bought has never worked & trying to contact the company by email or phone is proving very difficult as the email address doesn't work. it doesn't fill one with confidence that we will be able to resolve this issue.
1 de dezembro de 2025
Terrible experience
Terrible experience. The products are great but the customer service is awful. I paid in full through paypal on an item that had the option for installments, They are now trying to force me to pay the second installment twice as they say they haven't received it. Can't speak to anyone on the phone, the live chat agent was useless. Will neverbuy from them again.
28 de abril de 2026
Opinião espontânea
Resposta da The Bradford Exchange
Hi Andrea,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I want this company to stop calling me…
I want this company to stop calling me every day, do you want this do you want that No for the 1000 time stop calling me
21 de abril de 2026
Opinião espontânea
Resposta da The Bradford Exchange
Hi Mark,
Thank you for taking the time to bring this issue to our attention. Unfortunately, with the details provided we have been unable to locate your account to remove your details from our mailing list.
For us to be able to action this for you, please contact us via webchat by visiting www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Partner ordered me a ring
Partner ordered me a ring, it wasn't in stock, cant get a call back from the company, was told refund was done, ordered on 31st March now 22nd April, still no refund, and no call back after alot of message and calls leaving his number! Disgusting and rubbish customer service
31 de março de 2026
Opinião espontânea
Resposta da The Bradford Exchange
Hi Raiven,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Such delicately crafted jewellery with…
Such delicately crafted jewellery with so much meaning and purpose behind them. We’ve brought many pieces of jewellery from this company. Their payment options are great! The package is very nice and also secure. Will always use Bradford exchange for some personal sentimental jewellery
5 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Tyne,
We appreciate you sharing your experience with us. We're happy to hear that you find our jewellery delicately crafted with meaningful purpose and that you appreciate our payment options and secure packaging. Thank you for your continued support!
Thank you,
Customer Support
I havev to given a bad score becaresn i…
I havev to given a bad score becaresn i have place three orderd this week still not reseve any item started on monday
5 de novembro de 2025
Resposta da The Bradford Exchange
Hi Ronald,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Easy to order
21 de outubro de 2025
Resposta da The Bradford Exchange
Hi John,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
Great for the snow globes for my family
7 de outubro de 2025
Resposta da The Bradford Exchange
Hi Aaron,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our snowglobes.
Thank you
Customer Support
Resposta da The Bradford Exchange
Hi Peter,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
Resposta da The Bradford Exchange
Hi Harold,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
Very easy and straightforward to order
22 de outubro de 2025
Resposta da The Bradford Exchange
Hi Jacqueline,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
Resposta da The Bradford Exchange
Hi Margaret,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
Resposta da The Bradford Exchange
Hi Cheryl,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
Thank you
Customer Support
Resposta da The Bradford Exchange
Hi Juliet,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
Thank you
Customer Support
very good service
3 de outubro de 2025
Resposta da The Bradford Exchange
Hi Robert,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I am very disappointed with my tree,I…
I am very disappointed with my tree,I expected something spectacular for the price but it is nothing special,and to have the battery compartment and switch under the base is ridiculous. It is vastly over priced, a reasonable price would be £30. I would return it but had to dismantle the box to get it out without damaging it.
28 de setembro de 2025
Resposta da The Bradford Exchange
Hi Margaret,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
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