The necklace my husband purchased from this company for a xmas present has gone rusty and we are extremely disappointed with the item. I have emailed this company 4 times now about this and not one re... Ver mais
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Leia as opiniões dos outros
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was o... Ver mais
A empresa respondeu
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receivi... Ver mais
A empresa respondeu
Such delicately crafted jewellery with so much meaning and purpose behind them. We’ve brought many pieces of jewellery from this company. Their payment options are great! The package is very nice and... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Informações de contacto
1 Park Road , TW11 0AP, Teddington, Reino Unido
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4,0
Bom
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
In September last year ,I ordered a…
In September last year ,I ordered a very sentimental ring for my mums 90th birthday that was in October. The ring was a special gift for mum from my father who had passed away just before my mums 90th. It’s now January and the ring never arrived. I wasn’t contacted by anyone from the company I had to keep chasing them and I kept getting told it’s out of stock it will be in stock in 4 weeks. I’ve now cancelled my order as was told again it’s not in stock will be another 6 weeks . I will never order from this company again. Customer service is very poor you can’t speak by phone it’s just a live chat. I’m absolutely disgusted
16 de janeiro de 2026
Opinião espontânea
Resposta da The Bradford Exchange
Hi Tracy,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues you experienced with your order. We understand your disappointment that the ring, a special gift for your mum, did not arrive and that you had to contact us for updates, only to learn it was out of stock.
If there is anything further we can assist with, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Fantastic product,great service!!
2 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Caroline,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
No refund given
Arms and legs of monkey were very hard and not flexible.
Returned but not received refund.
10 de novembro de 2025
Resposta da The Bradford Exchange
Hi Mandy,
Thank you for your order and for taking the time to leave a review. We are disappointed to hear that the Monkey Doll did not meet your expectations.
To speak to us regarding your refund, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I've not got my item yet
14 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Lorraine,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
The price on the invoice was different…
The price on the invoice was different from what was deducted from my bank accounts
11 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Stuart,
Thank you for taking the time to leave a review.
So that a member our team can look into this further for you, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
It was easy to get through to you and…
It was easy to get through to you and sort out what I wanted
12 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Mr Johnston,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Resposta da The Bradford Exchange
Hi Tracey,
Thank you for taking the time to leave us feedback.
Our account servicing is online which means if you did wish to get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Nothing to see here no problems with…
Nothing to see here no problems with this company
11 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Lorraine,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Resposta da The Bradford Exchange
Hi Kerry,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
The Website could be more helpful had…
The Website could be more helpful had to go back and forth to find item I had seen previously Also you offered pay in 4 payments I tapped into this but at checkout it stated I have paid in full. What happened there?
8 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Jacqueline,
Thank you for taking the time to leave a review.
We appreciate you bringing this to our attention. We are sorry that you experienced difficulty navigating our website and with the payment options at checkout.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Resposta da The Bradford Exchange
Hi Ken,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
So easy to follow and amazing…
So easy to follow and amazing description of the item
6 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Sian-Andrea,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Ordered on 3 December still waiting for…
Ordered on 3 December still waiting for for my order
3 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Christine,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Bad communication and service.
No communication after order.
Only after chasing and chasing did they tell me order was cancelled due to non payment.
Payment was made.
17 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Alun,
Thank you for taking the time to leave a review.
We are sorry to hear that you were not advised that your order had failed due to payment.
Looking at your account, we cannot see that a payment has been debited. If you believe this to be incorrect, please contact us via webchat to provide further details. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
3 times I have tried to order this …
3 times I have tried to order this ,paid then sent me email saying it will be dispatched, now I'm getting emails saying ,I need to order before the day is over ,I have sent bradford am email and still has no reply ,very upset as I desperately wanted this item for my son .
6 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Max,
Thank you for taking the time to leave us a review.
We are sorry to hear of the issues you have experienced. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
excellent products ,good service
19 de dezembro de 2025
Opinião espontânea
Resposta da The Bradford Exchange
Hi Ian,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Love Bradford exchange ,I have had…
Love Bradford exchange ,I have had these for years .Brilliant .
7 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Mrs Mellor,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Bradford Exchange sell quality and…
Bradford Exchange sell quality and unique jewellery. I have been a customer with them for at least 20 years and I have never had any issues with them
7 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Mary,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
The helpfulness and efficiency of your…
The helpfulness and efficiency of your staff and the caring attitude shown when I had a problem. Nothing was too much trouble. Thank you so much.
7 de novembro de 2025
Opinião espontânea
Resposta da The Bradford Exchange
Hi Christopher,
Thank you for taking the time to leave a review.
We are happy to hear that our staff were helpful and efficient and showed a caring attitude when you had a problem. Thank you so much for your positive feedback.
Thank you,
Customer Support
Gift for my Sister
The purchase was for a gift to my Sister.She loved it.
I also loved it as tried it before gifting it..
Was hoping to get you catalogue.Have not received one yet.
18 de dezembro de 2025
Opinião espontânea
Resposta da The Bradford Exchange
Hi Stephen,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
You can request a catalogue by contacting our webchat team, To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you
Customer Support
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