bought Scotland Forever limited edition watch for a friend from Glasgow. promptly delivered although expected delivery time was I think 6 - 8 weeks. my friend likes the watch very much, and says it he... Ver mais
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Leia as opiniões dos outros
The necklace my husband purchased from this company for a xmas present has gone rusty and we are extremely disappointed with the item. I have emailed this company 4 times now about this and not one re... Ver mais
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was o... Ver mais
A empresa respondeu
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receivi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Informações de contacto
1 Park Road , TW11 0AP, Teddington, Reino Unido
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4,0
Bom
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered online,was slight problem with…
Ordered online,was slight problem with order phoned in next day customer service, they couldn't be more helpful, all sorted over the phone, thank you for excellent service, check emails items being shipped, thank you
14 de dezembro de 2025
Resposta da The Bradford Exchange
Hi David,
Thank you for taking the time to leave a review.
We appreciate you taking the time to share your experience. We are happy to hear that our customer service team was helpful in resolving the issue with your order and that everything was sorted out quickly. Thank you for your positive feedback.
Thank you,
Customer Support
Over priced and bad customer service
Placed an order for a very expensive item. Paid £19.99 for express shipping. 2 days later I decided to contact them as my payment was still showing as pending and they hadnt claimed it. They has the audacity to tell me my payment has been declined. No notification from them. I have since read reviews on the item I was going to buy and it looks like the pictures they use are very enhanced so I am pleased they lost this customer.
14 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Mand,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Lovely items to choose from and site is…
Lovely items to choose from and site is very easy to use
14 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Gaynor,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
When I get the purchased items can give…
When I get the purchased items can give a better score.
16 de dezembro de 2025
Resposta da The Bradford Exchange
Hi,
Thank you for taking the time to leave a review.
We hope you enjoy your order once it arrives, if you require any assistance in the meantime please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I did not get the item
I did not get the item, it was a Christmas present and I received a letter just 20 days before, 4 weeks after ordering it.most disappointed.
19 de novembro de 2025
Resposta da The Bradford Exchange
Hi Iain,
Thank you for taking the time to leave a review.
We apologise that the item did not arrive, especially as it was intended as a Christmas present. We understand how frustraing this can be and we appreciate you bringing this to our attention.
Thank you,
Customer Support
I ordered 2items as presents for…
I ordered 2items as presents for Christmas and they both have been lost in transit leaving me with a very short time frame to replace what I ordered this is bad business stop using Evri and people might get what they ordered.
16 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Marie,
Thank you for taking the time to leave a review.
We are very sorry to hear that your Christmas presents were lost in transit. We know how frustrating it is when orders do not arrive as expected, especially with such a tight deadline to replace them. We appreciate your feedback.
Thank you,
Customer Support
The figurines are very flimsy one was…
The figurines are very flimsy one was broken off when it arrived and the connection for the dc4.5v isn’t big enough to get the adapter in to have it run on electric. So for what we paid the quality is very poor
10 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Lindsey,
Thank you for your order and for taking the time to leave a review. We are disappointed to hear that the items did not meet your expectations.
We strive to provide our customers with high quality items at all times and we will look into this issue in detail to ensure that this does not happen again. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Really superb range of fine jewelry and…
Really superb range of fine jewelry and other pieces first class
11 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Christine,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
So quick and easy to order
13 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Julia,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
A pleasant experience from start to…
A pleasant experience from start to finish. Love what i bought, well packaged for delivery , fast delivery
9 de dezembro de 2025
Resposta da The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Delightful Gifts!
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receiving a gift. My Grandmother collected figurines, Cinderella etc and now I collect pieces for my Granddaughter. I purchased the monkey doll for my mum who has forever wanted a 'real' one. I think this is the closest she's ever going to get. I know she will adore it and only wish I'd seen it before now!
15 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Tracey,
Thank you for taking the time to leave a review.
We are happy to hear that ordering was easy and the craftsmanship met your expectations. It is wonderful that you are continuing the figurine collection with your granddaughter. We appreciate you sharing your experience and hope your Mum loves her monkey doll.
Thank you,
Customer Support
Always had lovely stuff from Bradford…
Always had lovely stuff from Bradford exchange and can’t fault the quality
15 de dezembro de 2025
Resposta da The Bradford Exchange
Hi John,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Beautiful piece of jewellery
Easy to use and navigate through website . Beautiful piece of jewellery as if it was waiting for me . A birthday present for my daughter who lost her 12 day old baby last yr.
15 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Fran,
Thank you for taking the time to leave a review.
We are so glad you found our website easy to use and that the jewellery resonated with you. We hope this special piece brings comfort to your daughter. Please accept our deepest condolences for your loss.
Thank you,
Customer Support
the order was delivered on time the…
the order was delivered on time the item was excellent everything was first rate would deal again
10 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Gordon,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Awful experience
Awful experience. I have tried ordering three times using different payment methods. They only send a letter days later saying payment has failed. Having checked with PayPal and my credit card company, the error is clearly on their side - they are sending through approvals for £0, so clearly can't then take the funds. Yet they say it is not an error with their system when I explain this and suggest they check. Orders placed via website apaprently don't show on their system for 24-48 hours so they can't even check if an order goes through and it's all me checking - no effort from them. No customer service via phone, only via chat. I would never buy but keep trying as they sell a gift that was specifically requested and I promised to get.
15 de dezembro de 2025
Resposta da The Bradford Exchange
Hi John,
Thank you for taking the time to leave a review.
We are very sorry to hear about your recent experience. We apologise for the level of frustration caused as this is not the level of service we aim to provide.
We appreciate you bringing this to our attention, we take feedback like this very seriously and we will be sure to look into this further to stop this from happening again.
Thank you,
Customer Support
Always received good service from you...
14 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Paul,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I ordered a bracelet for my daughter…
I ordered a bracelet for my daughter birthday which was easy enough to do, paid with my visa card and authorised it in my banking app and nothing. The money did not leave my account, I received an order confirmation and told delivery would take 5 to 7 days. Still nothing, money is still in my account and I haven't received the bracelet or been contacted as to what is happening with my order. There is no telephone number or anything to contact Bradford exchange. Disappointed to say the least, only blessing, no money was paid.
2 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Linda,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Resposta da The Bradford Exchange
Hi Susan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Everything was so easy
14 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Peter,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I have bought before from this company…
I have bought before from this company very good quality and well packed when sent
14 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Lesley,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
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