The necklace my husband purchased from this company for a xmas present has gone rusty and we are extremely disappointed with the item. I have emailed this company 4 times now about this and not one re... Ver mais
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Leia as opiniões dos outros
Have bought numerous items over the years, never had any problems until the last item which arrived broken, sent email and got reply in 48 hours with all the necessary return label, granted this was o... Ver mais
A empresa respondeu
It's very easy to order items and you know on opening it you won't be disappointed. The craftsmanship is second to none, every intricate detail is perfectly finished and sure to delight anyone receivi... Ver mais
A empresa respondeu
Such delicately crafted jewellery with so much meaning and purpose behind them. We’ve brought many pieces of jewellery from this company. Their payment options are great! The package is very nice and... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Informações de contacto
1 Park Road , TW11 0AP, Teddington, Reino Unido
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4,0
Bom
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely SO disappointed with this…
Absolutely SO disappointed with this company. Ordered prior to Xmas with plenty of time to delivery as per their promises. Never arrived BUT a letter came saying my payment failed, NO REASON WHY IT SHOULD HAVE. I called them and all they tried to do was add extra amount for a so Calle more limited number on my item. I had to cancel and re-order for Xmas, it was a gift. That never arrived but yet another letter saying the same thing. I will not be re-ordering anything else. Shame really as the item looked good.
5 de janeiro de 2026
Opinião espontânea
Resposta da The Bradford Exchange
Hi,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Resposta da The Bradford Exchange
Hi Susan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Beautiful pieces
Beautiful pieces, and bought often from them. Each delivery in perfect condition.
4 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Jenny,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
So easy to order and I love seeing your…
So easy to order and I love seeing your products.
4 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Pamela,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Quick simple process,Nothing complicated
4 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Mrs Murphy,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
The service is very poor if you buy an…
The service is very poor if you buy an item from the website and wish to discuss it further you have to fill out a form instead of speaking to an actual person and hope they get back to you in a couple of days but if I want to buy something over the phone I'm connected to a person straight away
I asked to speak to a supervisor the person I spoke to on the phone said he'd put me through to one the call ended and I was taken back to the website so I have decided to cancel any orders I may of placed and will not be buying again
Bernadette soubirous
28 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Bernadette,
Thank you for taking the time to leave a review.
We appreciate your feedback and regret that you experienced difficulties reaching our team after purchasing from our website. We are also sorry you were unable to speak with a supervisor. Thank you for bringing this to our attention.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Great memorabilia to buy and choose…
Great memorabilia to buy and choose from (first time buying from here) easy to purchase,
3 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Kelly,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Beautiful jewelry
Beautiful jewelry, have ordered a very pretty ring ,half price and easy to order
3 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Donna,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
4-6 weeks delivery not true and no updates!
Delivery quoted 4-6 weeks on order, 9 weeks later item still hasn’t arrived. Tried calling, sent email with no response and chat is offline!! Shocking customer service!
This was a Christmas gift for my daughter on behalf of my mum who passed away in summer. Very disappointed item hasn’t arrived but frustrated at the lack of update on order and poor customer service!
30 de outubro de 2025
Resposta da The Bradford Exchange
Hi Fiona,
Thank you for taking the time to leave a review.
We are sorry to hear that your order has not arrived in time for you to gift as intended, we understand your frustration.
Our chat function was closed on the public bank holidays however our team are now available between the hours of 9am and 4pm, Monday through to Friday. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live.
Please accept our deepest condolences for your loss.
Thank you,
Customer Support
Resposta da The Bradford Exchange
Hi John,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Placed an order which was very easy to…
Placed an order which was very easy to do. Just waiting for it to be delivered.
31 de dezembro de 2025
Resposta da The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Resposta da The Bradford Exchange
Hi Amanda,
Thank you for taking the time to leave a review.
If you need any assistance, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
JAWS Waterglobe … WOW…
I bought the JAWS waterglobe from The Bradford Exchange…
Have to say… WOW …
The item is stunning and worth every penny…
Being a Massive Jaws Fan and with Jaws being my #1 movie of all time…
It was a no brainer to add it to my collection…
The detail behind the item is Fantastic…
Massive Thank you to Everyone associated with T.B.E.
Keep up the great work and have a Fantastic 2026…
Happy New Year to Everyone Asdociated with The Bradford Exchange..
🙏😎🎱🎱😎🙏
All the best
J.V.
22 de novembro de 2025
Resposta da The Bradford Exchange
Hi Jason,
Thank you for taking the time to leave a review.
We are so glad to hear that you love the JAWS globe! It's fantastic to know the item exceeded your expectations and that you appreciate the detail. Thank you for your wonderful feedback. Happy New Year!
Thank you,
Customer Support
The watch doesn't go
The watch doesn't go. I suspect it's the battery. Will take it to my local jewellers to try that. A very bad show on your part, I suspect it's been in stock for a long time. If a new battery doesn't solve it, at a cost of £15 to me, then I shall return it.
28 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Keith,
Thank you for taking the time to leave a review.
We are really sorry to hear that the watch you received is not working as expected, we understand your frustration.
Please do get in touch with our team by visiting www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Delivery time given as 5
Delivery time given as 5 - 8 weeks should be stated on the order page not after you've paid.
1 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Kieran,
Thank you for taking the time to leave a review.
We appreciate your feedback and are sorry the delivery timeframe was not clear to you before payment.
Thank you,
Customer Support
Yorkshire forever (watch)
After trying to order with Facebook and no joy, I got in touch through the phone, and got what I wanted, great experience chatting to a young man(Evan). He went through everything with me. 10/10. Would be nice to fill this in after I had seen my goods. For quality and postage time.
30 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Paul,
Thank you for taking the time to leave a review.
We are happy to hear that you had a great experience ordering over the phone. We appreciate you mentioning the helpful assistance you received. Thank you for your feedback, and we look forward to hearing about the quality and delivery time once your order arrives.
Thank you,
Customer Support
GREAT COMPANY
Another company that thinks of it's customers first. Quality is excellent and the service is first class.
2 de outubro de 2025
Resposta da The Bradford Exchange
Hi Mark,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
I love all their items
1 de janeiro de 2026
Resposta da The Bradford Exchange
Hi Ann,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Resposta da The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
It was easy to place order
31 de dezembro de 2025
Resposta da The Bradford Exchange
Hi Alan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
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