Brayleys Cars - Brayley Honda Hemel Hempstead Opiniões 

281
•
TrustScore: 4.5 em 5

4,6

Two Waters Road, HP3 9BX Hemel Hempstead, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Russell at the Hemel Hempstead branch was very helpful, from the moment I dropped the car off for its annual service and MOT, until the time I picked it up later in the day. I was kept informed of th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Amaar is a brilliant & a very helpful salesman. He explains everything precisely & carefully. He made purchase of our Honda seem very smooth & straight forward for us.

A empresa respondeu

Classificada 5 em 5 estrelas

Very polite, helpful, and knowledgeable about the car. Spent time explaining carefully my options. I have used Brayley Honda for many years and have only once been disappointed with their service a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I sent my car for a service and they did exactly that..no unnecessary extras and a test run when I picked it up to show that a rattle had been cleared

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. também em
  3. Concessionário de carros usados
  4. Loja de peças automóveis usadas
  5. Oficina de reparação automóvel

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contacto

  • Two Waters Road, HP3 9BX, Hemel Hempstead, England, Reino Unido

  • 01442 233455

4,6

Excelente

TrustScore: 4.5 em 5

281 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 27% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,6

Todas as opiniões

(281)

3442 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Happy New Honda Owner

Salesman, Aamar, very pleasant and helpful. Was not at all pushy and answered questions knowledgeably.

18 de julho de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Teresa, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Aamar. We look forward to continuing to welcome you into the dealership for many more years.

Classificada 1 em 5 estrelas

The attitude of the staff was not good

The attitude of the staff was not good. This the second time i have used Bushey and thought that the attitude of the staff might have changed since Brayleys took over, but sadly not.

Where to take my car for its service, definitely not Bushey - most unwelcoming.

1 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Leonia has been amazing from start to…

Leonia has been amazing from start to finish, I’m very pleased with my new car.

21 de junho de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Debbie, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

Job well done

Job well done
Good old fashioned Customer Service with a person you can speak to - kind sensible and decent
Car came back pristine and in good nick
Well done team

14 de junho de 2024
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logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Classificada 5 em 5 estrelas

Brilliant Brilliant place been coming…

Brilliant Brilliant place been coming here for a number of years and the whole staff from the sales consultants to the service guys are amazing. Always always feel very welcome and they always help me no matter the question or if I have a problem about the car. Love them all. Very highly recommended will continue to buy cars from them and always get the car serviced from them.

30 de maio de 2024
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logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Betul, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Classificada 5 em 5 estrelas

Very helpful 5 star

17 de maio de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Neil, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Classificada 5 em 5 estrelas

Thanks Rikesh

Bought a car from Brayleys Honda in Hemel Hempstead from Rikesh Mandalia who was my sales advisor. The service was absolutely fantastic from start to finish. Thank you for all your help.

11 de maio de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Jaroslaw, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Rikesh. We look forward to continuing to welcome you into the dealership for many more years.

Classificada 5 em 5 estrelas

Great experience at Brayleys Cars Orpington

Stuart at the Orpington branch made the process of changing my Honda Civic, which I have had for the last 17 years, to a Honda Jazz a great experience. There was a good selection of cars to choose from his explanation helped me choose the one I am very happy with.

30 de abril de 2024
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logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Stuart. We look forward to continuing to welcome you into the dealership for many more years.

Classificada 5 em 5 estrelas

All Round Efficiency,Good respectful…

All Round Efficiency,Good respectful communication .Helpful at all times-Collect and Deliver service great .Cleaning of car following service of Show Room quality .As usual deserving of 10/10 from me .87 years young gentleman

30 de abril de 2024
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logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Roger, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 2 em 5 estrelas

Should have gone elsewhere to buy a car

I bought and paid for a car on Monday. Collection Tuesday scheduled for 3pm. I was kept waiting until 4:15pm and then was not given a full handover .. Ket, manual and other bits missing. No fuel in car. and other bits not correct. And still a day later not corrected. A pretty poor experience from Brayleys.

30 de abril de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Complete Stressful Experience

As my wife is disabled I advised your service department that we must have a courtesy car in case of any emergency. This was related to the service booking employee who then changed the date to ensure a car would be available. On the morning my car was due to be serviced I received a phone call saying a car was not possible and they would collect and return it that day. Around 1230 a Brayleys car was driven on to my drive with no explanation or phone call advising why this car was there. I phoned the garage and was informed that due to no driver being available my car would be returned and that this car was for their driver to return back to the garage. When the service manager phoned to say my car was ready I relayed my dissatisfaction and his reply included that a courtesy car was available but it was all electric. The booking clerk could not add the comment regarding my wife's disability due to confidentiality so he was not aware of why I insisted on a car being available. Eventually he did apologise and stated that he had probably made an error o
f judgement. Thankfully no emergency arose but this begs the question of why the reason a courtesy car must be provided was not relayed to the service department and why a spare car was parked in my drive for several hours that I had no access to

27 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Efficient and friendly

21 de março de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Matthew, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Classificada 5 em 5 estrelas

Excellent customer service

We bought our new car from Honda this March. Aamar was exceptional, he had great knowledge about the car, with lived experience as he was driving the same model. There was no heavy sales and he didn’t rush us when we picked up the car. Thank you so much, we’re delighted with our new purchase.

20 de março de 2024
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logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Aamar. We look forward to continuing to welcome you into the dealership for many more years.

Classificada 5 em 5 estrelas

Great after sales service

Took my car in for a service. As usual very professional service provided by Jason Green and his team. Always advising me and keeping me in the loop about my car.

20 de março de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Kay, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Jason. We look forward to continuing to welcome you into the dealership for many more years.

Classificada 5 em 5 estrelas

Fantastic service

Clive was friendly, professional and knowledgeable about the new vehicle I was purchasing.. He made a phone call to get further clarification about my request for a dog guard, I was impressed by both his knowledge and courtesy as well as the great deal I was given.

19 de março de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Jennifer, are delighted to hear how pleased you are with the service provided by Clive. We look forward to continuing to welcome you into the dealership for many more years.

Classificada 5 em 5 estrelas

Professional!!

The staff have really looked and are supportive.My disability can be challenging for some people to understand.It’s a better driver than the Puma.I have good space in the car again Mum and are not as squashed in.
No hand-brake and the video camera assist for parking is a .MASSIVE HELP .
No one wants to be Disabled…….
These small things make a difference.
THANKS
KIND REGARDS
Mr Alistair Bock

14 de março de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Alistair, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Classificada 5 em 5 estrelas

5* Customer Service…

This was my cars second service and the customer service is always fantastic! So friendly, great communication keeping me updated and the car was lovely and clean when handed back to me!

18 de março de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Hi Stacey, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you

Classificada 5 em 5 estrelas

Helpful staff

Very helpful staff and explained everything to even untechnical customers

15 de março de 2024
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Hemel Hempstead

Resposta da Brayleys Cars - Brayley Honda Hemel Hempstead

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you

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