Brayleys Cars - Brayley Honda Leatherhead Opiniões 

262
•
TrustScore: 4.5 em 5

4,6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB

•

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Always very welcoming and helpful when you walk into the dealership. The staff are friendly and knowledgeable whether it is those on the front desk, the technicians or the sales people. It is good... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've always found Brayleys Leatherhead first rate. Tina and Orla, with whom we have most contact, are very friendly, knowledgable and helpful.

A empresa respondeu

Classificada 5 em 5 estrelas

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Five stars for reception and service staff. One off for message with my Wellness Check. I didn’t understand the technical terms (eg canister empty) so had to phone reception for an explanation.

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. também em
  3. Concessionário de carros usados
  4. Loja de peças automóveis usadas
  5. Oficina de reparação automóvel

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contacto

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, Reino Unido

  • 01372 360099

4,6

Excelente

TrustScore: 4.5 em 5

262 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 27% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(262)

3418 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

No problems

No problems. Good service informative and work on car carried out efficiently and quickly.

11 de agosto de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Alan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

Friendly ,no pressure but infinite…

Friendly ,no pressure but infinite information enabling me to reach my own conclusions. So far a great experience.

11 de agosto de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Ian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Classificada 5 em 5 estrelas

Efficient and very helpful

11 de agosto de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

Excellent seller

Excellent seller. Came to buy a cheaper Honda Jazz but ended with an expensive Jazz due to advice from the saleman. Thanks

7 de agosto de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Thang, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

Annual vehicle service & MOT

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to review and consider what work to commission. This made things much more transparent. Service staff were also very helpful.

21 de julho de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Chris, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Classificada 5 em 5 estrelas

Consistently fantastic team

As usual, absolutely brilliant service from the Leatherhead team. I always forget about my MOT and they always remind me and get my booking for it and my service in. Always a friendly word and helpful advice and my monthly service plan is a godsend!

13 de julho de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

Customer service was very good

Customer service was very good, it made buying a car a stress free experience. The staff were very helpful and accommodating.

16 de julho de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Frances, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Classificada 1 em 5 estrelas

Air con not cool enough

Hi
I booked an appointment for my 18month old honda hrv hybrid with 8,000miles only to have the air con checked as it was blowing too warm ,after a very short time I recieved an email with a video saying that they had done a health check and everything brakes etc was ok but the condenser that I put it in for was damaged ,why they do a health check I don't know I didn't want one I just wanted the air con looked at under warranty, so they charge me £180 for something I didn't ask for,but also told me they could fix the so called damaged condensor for close to a one thousand pounds ,they did not elaborate any more other than to say it's damaged,obviously there are many things it could be or leak from and from my research honda have had many problems with other models so much so that they extended the warranty on some ,so im thinking is it damage or something that should be covered with my warranty like a leaky seal etc,so I insisted on discussing it with the mechanic, so we inspected it together, his words were it's always a stone chip, I asked him to show me as we were looking at it with a torch and I could not see any damage, but he could not point anything out ,so I asked him if he had done any other tests to determine for sure it was leaking ie uv test his words were they can't do one,I think if they expect me to pay that much I'm entitled to some proof,there impression to me was take it or leave it,so unfortunately I will have to leave it while I spend more money and time trying to find out exactly what the problem is for sure as I wasn't happy with there diagnosis, I have a service plan on the car and intended to use this dealer as its local to me,but definitely will not be using this one or any other Brayleys ,I still don't understand why they insist on doing a health check, I shall be discussing it with other dealers to get there opinion, I wish I could say something good but unfortunately not,
Barry.

1 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service from booking in our CRV to it being returned.

17 de junho de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi James, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

Friendly welcome

Friendly welcome. Good hot chocolate. I waited while the car was being serviced and I was comfortable. Good service in good time. Thank you.

30 de junho de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Jane, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Classificada 2 em 5 estrelas

Watch out for the price of your Spark plugs!!

I have been getting my 2015 Honda Civic Tourer serviced by the Honda dealership in Leatherhead ( now Brayleys ) over the last 8 years. Paying £42.50 monthly over the preceding 12 months to cover the cost.
Brayleys have over the last 3 years offered to collect my Honda from home, returning it once completed, not this year, that privilege cost me an additional £41.
In previous years I had received a call following an initial check by an engineer advising additional work required, now you receive a text and a short video, in this the engineer indicates that the tyre inflation kit was out of date, apparently since 2019 ! I did ask why this had not been picked up on previous checks? I'm told 'They now have a new engineer'
On the sales invoice they include a full break down of the work carried out and list of parts used for the service, How can Brayleys or Honda UK justify charging £159.28 for 4 spark plugs? Their listed on the invoice as £39.82 each. The dearest I can find online was £18 with many as low as £7. I will be contacting Honda UK to ask that question.
Total cost of the service was £480.00,
£516 in payments to this date due to pay a further 8 installments of £41.50 towards the 2027 service. ..I don't think so

22 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I would highly recommend Brayleys Cars, great customer service.

I would highly recommend Brayleys Cars Honda Leatherhead. I purchased a used car from Clarence and it was very good experience indeed. The Customer Service was exceptional and I am very happy with the car.

13 de junho de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Andrew, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Classificada 5 em 5 estrelas

Very happy to give a five star review…

Very happy to give a five star review for your excellent staff who have been there for many years.

21 de maio de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Mary, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

Efficient routine service

Routine service but carried out efficiently. Car collected and returned at convenient times.

18 de maio de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

Superb service and staff

Always a pleasure to take my car to the Leatherhead branch the girls are always happy and polite and are there to help with anything with having great knowledge of the vehicles . My car went in for a service and was done with no fuss and I collected it later that day to happy staff again . Would highly recommend thebleatherhead branch as always happy to help at short notice well done u lot

18 de maio de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Kirsten, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Classificada 5 em 5 estrelas

Always a friendly welcome from the…

Always a friendly welcome from the staff. Kept informed of what was being done - and the cost.

11 de maio de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Barbara, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

Excellent service

Excellent service
Everything went to according to time as advised.

7 de maio de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Christine, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Classificada 5 em 5 estrelas

As always customer service at…

As always customer service at Leatherhead branch is second to none.

29 de abril de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Classificada 5 em 5 estrelas

Professional,polite,prompt at all times.

27 de abril de 2026
Opinião espontânea
logótipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Lucy, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais