I bought 2 different units both hardwired to use on the cars we bought our granddaughters-teen drivers and let me tell you they are the best trackers ever. It lets you know immediately if the unit is... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have never had a problem getting help from Customer service if I have any questions or concerns that come up, which have only been a couple times and that is not because of any fault by the equipmen... Ver mais
A empresa respondeu
This company delivers in every way. The products do what they need to and more. I have never lost service with any of my products. They are very precise and very rugged. I will be buying more products... Ver mais
I always appreciate having the app automaitically open to the map page without having to go through a dozen clicks and remove ads popups before seeing my trackers location. In a potentially stressful... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Informações de contacto
5718 W. 79th Street, 46278, Indianapolis, Estados Unidos da América
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4,9
Excelente
927 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
THEY ANSWERED VERY FAST
THEY ANSWERED VERY FAST
AND THEY RESOLVED THE ISSUE WITH VERY PROFESSIONALISM.
MR KEVIN WAS VERY HELPFUL
20 de julho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re happy to hear that Kevin was quick to respond and was able to help resolve the issue. We’ll make sure your kind words reach him.
Love this service!
20 de julho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you! We're delighted to hear you love our GPS service, and we sincerely appreciate your support.
Customer service Rep Mervin was…
Customer service Rep Mervin was extremely helpful and helped me navigate to satisfy what I needed.. Brickhouse is hands down the best for me and my family and Mervin was like family to me.
16 de julho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to hear that Mervin was able to guide you through what you needed and make the process easier for you. It means a lot to know that you consider BrickHouse Security the best choice for you and your family.
We'll make sure that your appreciation is passed on to Mervin and the rest of the team!
The customer service person Mervin
The customer service person Mervin , was very professional and polite easy to talk to and patient. He was good at letting.me know what was going on when I was waiting. And return my text with solution.
15 de julho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad Mervin kept you informed throughout the process and made sure you knew what was happening while you waited. It’s great to hear that his patience and clear communication made the experience easier for you. We’ll be sure to share your kind words with him.
Amazing customer service
The customer service team is very knowledgeable and helpful I had thought I deleted one of my devices being monitored along with all the data. Not having access to the device I was in a panic. Tech support was amazing. They quickly reasurred me nothing was lost, got me reconnected walking me through the software step by step. Making it so easy. They didn't make me feel like I was a bother, they weren't irritated. They were happily helpful and patient. Brickhouse Security deserves all five of those stars!!
5 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We understand how worrying it can be to think that your device and its data might be lost, so we're pleased that our support team was able to reassure you and help you reconnect. We're especially glad to hear that they took the time to guide you through the process and made you feel supported along the way.
We will make sure to share your kind words with the team. Thank you for choosing BrickHouse Security!
Great Service
Great Service, location is always accurate! Will recommend to anyone who needs to locate their pets or love ones.
24 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad our GPS service helps you stay connected with your pets and loved ones. We appreciate your recommendation and are always here to help if you need anything.
I have used brick house security's app…
I have used brick house security's app and services for several months now, with very few minor issues with there systems. The app and system works excellent and would highly recommend. The best part is there on point, and emediate customer service department. Special shout out to (mervin) excellent customer service!
8 de julho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
We appreciate your feedback. We're glad our team provided you with the support you needed. Thank you for choosing us! We're always here to help.
Brickhouse is my go to for security
Brickhouse is my go to for security. Mervin was easy to deal with and easily solved my issue. They always supply great customer service.
8 de julho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your continued trust in BrickHouse Security! We truly appreciate that we have become your preferred choice. We're glad that Mervin was able to resolve your issue quickly and make the process easy for you. We will definitely share your kind words with him.
The service i needed was there fast and…
The service i needed was there fast and on point! As far as im concerned that's not only what I need , it's just great service all around , one can't ask for anymore
25 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re pleased to know that the support you received was timely and met your expectations. We appreciate your recognition of our team’s efforts, and we are always here to assist you again.
He was excellent at showing me step by…
Kelvin was excellent at showing me step by step all the features I wanted to add also he was very patient and made sure all my questions were addressed admittedly.
2 de julho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We're delighted to hear that Kelvin took the time to guide you through the features of your GPS device, ensuring you felt comfortable using them and maximizing its potential. We will be sure to let him know how much you appreciated his patience and support.
You guys have a STAR
You guys have a STAR! On your hands with Mervin! He was so patient and knowledgeable! He was able to get me up and running in no time… I truly felt him holding my hand. Thank you. For being so kind to this old Vet!
1 de julho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your thoughtful review. We're pleased to hear that Mervin guided you through everything with patience and care. It's important to us that you felt supported every step of the way, as this is the kind of experience we aim to provide. We'll make sure your feedback reaches him. Thank you for your service, and thank you for your trust.
I had a fantastic experience
I had a fantastic experience. The customer service was exceptional, and Trish was especially wonderful to work with. She was friendly, responsive, knowledgeable, and went above and beyond to make sure everything was taken care of. I truly appreciate the outstanding service and highly recommend Brick House GPS.
30 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
We're glad to hear that Trish made your experience feel seamless and well-supported. Her dedication to assisting customers is something we genuinely value, and we will be sure to pass on your appreciation to her. Thank you for choosing our GPS services and for your recommendation!
I love my Spark Nano GPS trackers
I love my Spark Nano GPS trackers, I had some questions about them and I talked to Trish and she helped me with everything I needed. It is great to talk to a person and not a robot
30 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re thrilled to hear that you’re loving your Spark Nano GPS trackers and that Trish was able to provide the answers and assistance you needed. It makes us happy to know our team gave you a more personalized support experience. We will be sure to pass along your kind words to her.
Easy to use platform
Easy to use platform, when I ran into difficulties reactivating Kelvin was AMAZING at helping me with that. Very responsive as far as customer service! Couldn't be happier with my choice of companies.
30 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad to hear that the platform has been easy to use and that Kelvin was able to help you reactivate your service quickly. We'll be sure to inform him of your appreciation for his responsiveness and support. We look forward to continuing to assist you.
I have looked for GPS trackers and…
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of range the tracker does not work. The GPS tracker that I got from BrickHouse does not use BlueTooth and works exactly as advertised. The installation was easy. If I ever need another GPS tracker, I will go with BrickHouse!
26 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
We appreciate you allowing us to provide the GPS solution you were looking for. We’re glad our devices, which doesn’t rely on Bluetooth range limitations, is giving you the reliable performance you expected. It’s also great to hear the installation was easy.
Thank you for choosing BrickHouse Security, and we’ll be here whenever you need us.
This was the easiest purchase I have…
This was the easiest purchase I have made.
My elderly Dad has gotten confused a couple of times and this system is perfect for us. I can set up a fence and know when he leaves home and when he is back.
The pricing was simple to understand and less expensive then some others.
I would tell everyone with a loved one that still wants to be independent this is the way to protect them.
16 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing this with us. We’re grateful to hear that our GPS solution is helping you stay connected with your father while supporting his independence and giving your family greater peace of mind.
We’re also glad the setup and pricing were simple and easy to understand. Thank you for trusting BrickHouse Security with something so important and for recommending us to other families seeking a way to support their loved ones.
Mervin was extremely helpful with my account login issue
Mervin was extremely helpful with my issue of being able to login and access my new tracker. Very fast responses and clear directions on what to do in order to get the correct app and login and see the tracker and monitor.
25 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We're glad that Mervin was able to help you resolve your login issue and guide you through setting up the correct app to access your account. We will be sure to pass along your kind words to him.
Resposta da BrickHouse Security / BrickHouse GPS
We're glad to hear everything was good. Thank you for your support and for choosing us!
Good Service
Thanks for helping me with my issues. The text help was very convenient. I called the number last night outside of business hours and then got a text back in the morning. That was very helpful as my days are very busy. Mervin was the rep who helped me. He did everything in a timely manner, he was able to solve my problems, and he was very nice about it. I appreciate that. Thanks!
24 de junho de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re glad to hear that being able to reach us by text made it easier for you to get support with your busy schedule.
Mervin will be pleased to know that his timely assistance and friendly approach are appreciated. We will gladly pass your comments on to him.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.