We like the products. We came back and ordered for the rest of our fleet of trucks and trailers. Luckily when we called we got assigned to Kellie Kendall. She was so knowledegable and helpful. Wish we... Ver mais
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Leia as opiniões dos outros
I bought 2 different units both hardwired to use on the cars we bought our granddaughters-teen drivers and let me tell you they are the best trackers ever. It lets you know immediately if the unit is... Ver mais
I have never had a problem getting help from Customer service if I have any questions or concerns that come up, which have only been a couple times and that is not because of any fault by the equipmen... Ver mais
A empresa respondeu
This company delivers in every way. The products do what they need to and more. I have never lost service with any of my products. They are very precise and very rugged. I will be buying more products... Ver mais
Informações sobre a empresa
Escrito pela empresa
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Informações de contacto
5718 W. 79th Street, 46278, Indianapolis, Estados Unidos da América
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4,9
Excelente
930 opiniões
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I'm sure their GPS services are great…
I'm sure their GPS services are great if you're made of money, but if you buy one of their GPS tracking online, you're basically forced on one of their monthly or yearly plans, you'll buy a GPS offline with the intention of paying $20-40, and if you decline to sign up for their $400 a month plan they swindle you out of $81 a month.. until you force them to cancel your membership..
I wouldn't know how good the GPS tracking devices because I never got to use it for its intended purposes because of dealing with their hidden predatory business practices.
They won't give you a return address either they'll b******* you and b******* you until you've run out of time to return your device to them..
30 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Aaron, please check your email and voicemail. Our customer service team has been trying to reach you, and we have a full refund ready for you as soon as you confirm that you’d like to send the device back.
I’m sorry for the frustration here. I realize that with the hardware on sale this month at such a low price, you may not have read every detail on the page before purchasing.
Real-time GPS trackers do require an active cellular and cloud software service in order to provide live location data, and that service plan requirement is disclosed in multiple places during the purchase process, including on the product page, in the cart, and again at checkout when selecting a plan.
That said, we do not want you to feel stuck with a product or service you did not intend to buy.
Please reply to our customer service team, and we’ll take care of the full refund for both the hardware and the service fee.
If you still need a real-time GPS tracker, we’d also be happy to help you choose the right plan and make sure you get the level of service and support you expected from us.
-Todd
Founder & CEO
BrickHouse GPS
Reliable and great customer service!
Reliable and great customer service! "Czarmaine" is the agent who assisted me. Thanks for the quick and speedy assistance
29 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you! We’re pleased to hear that you received prompt and helpful support from Czarmaine and that you are satisfied with our service overall. We appreciate your trust and are always available whenever you need assistance.
Long time customer
Long time customer. Hardware and software have been robust and reliable. And help today with a small request was efficiently and quickly provided by Czarmaine. Highly recommended!
28 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for being a long-time customer! We're glad to hear the hardware and software have been reliable for you, and that Czarmaine was able to quickly help with your request. We appreciate your recommendation and continued support.
I’ve only had the device for one month…
I’ve only had the device for one month but it is very accurate. My wife has early dementia and sometimes forgets her phone. This device on her car helps me know her location in case she gets confused. Very satisfied!!
28 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you! We’re pleased to hear that our GPS product has been accurate and helpful in allowing you to keep track of your wife’s location when she needs it most.
We understand how important those moments of clarity can be, and we appreciate your trust in us to be a part of your support.
Since I been using the GPS Tracker 12…
Since I been using the GPS Tracker 12 volt. I been able to monitor the safety of my girlfriend. If she needs help because of the vehicle. My neighbor like so, much that he is looking to one for his business and home vehicles.
27 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We are thrilled to hear that our GPS product has helped you monitor your girlfriend's safety and has given you peace of mind.
It's also wonderful to know that your neighbor is considering using a tracker for their business and vehicles. We appreciate you taking the time to share your experience with us!
I always appreciate having the app…
I always appreciate having the app automaitically open to the map page without having to go through a dozen clicks and remove ads popups before seeing my trackers location. In a potentially stressful times, NOT going through multiple steps is a godsend. I also wanted to shout out to
Trisha in CS! A quick response and accurate reply wins five stars everytime!
27 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are delighted to hear that our app provides direct access to the map view without any extra steps, especially when quick access to your tracker is crucial. We understand how important simplicity is during stressful moments, and we’re glad it helps make things easier for you.
We also appreciate your kind words about Trish and will be sure to share your praise for her quick and accurate support.
Mervin was AWESOME!
Mervin made my transaction so easy. Everything was handled quickly and all my questions were answered. He was very easy to communicate with. Marvin was very professional in explaining billing and re activation on my device. I am happy with his service.
26 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad Mervin made the transaction easy, handled everything quickly, and provided clear, professional support with your billing and device reactivation. We'll be sure to share your kind words with him.
Best purchase ive made!
Description was honest. The app and devices work great for what i need. Very easy to use as well. Best purchase for my fleet!
25 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you! We're glad the device and app have met your needs and proven easy to use. It's great to know they have become such a valuable part of your fleet.
We're grateful for your business and look forward to continuing to support you.
Problem solved!
Trish worked through an issue that I couldn't resolve on my own. With her help, the problem was solved. Things always can go wrong, it is how they are corrected that makes this company stand out.
22 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your thoughtful review. We are delighted that Trish could step in and help resolve your issue, making sure you felt fully supported.
We truly value your insight that what matters most is not the challenges themselves, but how we respond to them. Your recognition of Trish and our team's dedication to customer service is incredibly meaningful to us.
⭐️⭐️⭐️⭐️⭐️absolutely love this device highly…
⭐️⭐️⭐️⭐️⭐️absolutely love this device highly recommend
15 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your five-star review! We are thrilled to hear that you love your GPS device and would highly recommend it. Your support means a great deal to us.
Trackers are on spot
There trackers are great and also good prices for the subscription the app is on point of where your car is at and will always keep this product and also kelvin was helpful and helped me out setting a new device
13 de novembro de 2025
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad to hear you're enjoying the trackers, the app, and the value of the subscription. It's wonderful to know Kelvin was able to help you get your new device set up.
We appreciate you choosing BrickHouse Security and sharing your experience with us.
BrickHouse is amazing
BrickHouse is amazing! They made it so easy to get my gps set up and their customer service is unparalleled. Their products are very affordable as well. Czarmaine helped me quickly and efficiently and it was 8pm! I highly recommend BrickHouse for your gps tracking needs:)
20 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback. Czarmaine will be thrilled to know her quick assistance made such a positive impression.
We're grateful for your recommendation and even happier to hear that the entire experience, from setup to support, stood out to you. We're always here if you need anything.
Seems like a very reliable a piece of technology.I've only been a subscriber for less than a month.But I have to say it's lived up to standards
I've only been a subscribers less than a month now and I'm very satisfied with the way it tracks with the notifications and overall general. How easy it is to use? I would recommend it too many of my friends and I am very pleased so far with the product and I would like to extend my warmest, thanks to trish, who i've had the pleasure of talking to several times thank you, trish
19 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We're glad to hear that, even in your first month, the device has been reliable and easy to use, and that you're very satisfied with the tracking and notifications. It's also wonderful to hear your kind words for Trish; she'll really appreciate that.
We're grateful for your recommendation and support. We're always here for you!
Excellent app
Excellent app. Does what i need it to for my rental company
20 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you! We're glad to hear the app is working well for your rental company and meeting your needs. We appreciate your trust and are here if you ever need support.
I needed a report for a specific…
I needed a report for a specific address the unit was parked with the time frame. They were able to help direct me with instructions to find this information. Trish was highly responsive with my request and made my day! I recommend their exceptional customer service to anyone who needs a good GPS tracking unit and software.
20 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
We're glad to hear that Trish was able to help you find the information you needed and provide clear guidance throughout the process. She will be happy to know that her assistance was appreciated.
Thank you for your recommendation and for choosing us for your GPS tracking needs!
I just chatted with Czarmaine from…
I just chatted with Czarmaine from customer support and she was so helpful. I love the monitoring device that I have and am very happy with the service that Brick house provides.
20 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad to hear that you love your GPS device and that you've had a positive experience with our team. I'm sure Czarmaine will be happy to know her assistance was appreciated.
Very reliable service I give it a +A
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliable! I strongly recommend them to anyone who seeks this type of service! Hands down one of the best companies I have ever dealt with! Trish was my representative and she is truly a lifesaver
13 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for your kind words! We’re pleased to hear that you find our service reliable and easy to work with, and that our team has been helpful throughout the process. Trish will be thrilled to know she made such a positive impact on your experience.
We appreciate your recommendation and thank you for choosing BrickHouse Security. We are grateful for your support!
This is my second tracking device
This is my second tracking device. Ordering was easy, shipping was fast and setup was hassle free. If you need it, customer service is great and very helpful.
6 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for returning to us for your second device! We're pleased to hear that the ordering process, shipping, and setup all went smoothly. It’s great to know that our customer service team has been helpful whenever you needed them. We truly appreciate your continued trust in our products and services.
The representative TRISH provided a…
The representative TRISH provided a detailed account payment status promptly and in a timely manner.
18 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience with us. We are glad to hear that Trish promptly provided you with a clear and detailed update on the status of your account payment.
We will make sure to pass along your kind words to her, and we are always here to assist you whenever you need help.
The gps works really well
The gps works really well. Im very happy with it. I'm able to get exact location. And a full history. And more
The agent Czarmaine assisted me.
15 de maio de 2026
Opinião espontânea
Resposta da BrickHouse Security / BrickHouse GPS
Thank you! We're thrilled to hear that you are satisfied with the GPS device and its accuracy. It's wonderful that the real-time tracking and history features are performing well for you.
We appreciate your feedback and are here to assist you if you need any further help.
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