Burton Opiniões 

Resposta da Burton

15/09/2023

Hi there

I'm really sorry to hear this, but I'd love to look into this further for you. I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.

Thank you
-Stacy

Resposta da Burton

Actualizada a 11/09/2023

Excellente nouvelle Saly !

Nous espérons vous revoir bientôt faire du shopping avec nous !

Bonne journée!
-Stacy
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Salut Saly

Merci d'avoir pris le temps de laisser un avis.
J'aimerais approfondir cela pour vous, mais j'aurai d'abord besoin de quelques détails supplémentaires de votre part. Veuillez répondre au message que vous aurez reçu de Trustpilot demandant plus d'informations. Nous aurons besoin de votre numéro de commande et de votre adresse e-mail liée à votre commande.

Bonne journée.
-Stacy

Resposta da Burton

8/09/2023

Hello there, thank you for taking the time to leave a review today. I'm sorry to hear your unhappy with your recent items however I will be happy to help with this.

We advise customers that if you have any issues, to contact our customer service team here who will be able to offer expert assistance: https://www.burton.co.uk/pages/informational/delivery

Your feedback is much appreciated with this matter and take care - Millie

Resposta da Burton

Actualizada a 5/09/2023

Hi Chris

Thanks for confirming the details.

As it's been so long since the last tracking update, it does mean that we are able to declare the parcel as lost. This is not something often happens here, but it does mean we can get this resolved for you right here.

I've gone ahead and sent a £31.20 refund to you now and this will hit your PayPal account no later than tomorrow along with an email confirmation.

I'm sorry we couldn't get the parcel to you on this occasion but this is something we will investigate with the couriers to ensure this never happens again.

Thanks, take care for now. - Jack
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Hello Chris,

We appreciate you taking the time to leave us your review and I am sorry to hear you've not received your items, along with having yet to receive a reply to the emails you've said to have sent.

So that we can assist you further on the matter, I have sent you a request via Trustpilot for your order number and email address.

If you could please reply with these bits of information, that would be great and I look forward to hearing from you! - Jade J

Resposta da Burton

Actualizada a 28/08/2023

Salut Delicia, j'espère que tu vas bien.

J'apprécie que vous nous laissiez un avis sur le problème que vous avez rencontré avec votre chemise défectueuse. Je souhaite examiner la question pour vous et voir ce qui s'est passé ici. Pour ce faire, pouvez-vous mettre à jour votre avis pour inclure votre numéro de commande ?

Merci,

Amélie

Resposta da Burton

Actualizada a 21/07/2023

Mise à jour : merci de nous l'avoir envoyé. L'adresse e-mail que vous avez fournie n'affiche aucune commande récente sur notre système, et le numéro de commande n'est pas non plus l'un des nôtres. Veuillez noter que nous sommes Burtons Fashion, pas Burtons la société de ski/snowboard. Nous n'avons aucune affiliation avec l'autre marque et vous devrez les contacter directement, en poursuivant la page de contact sur leur site Web si cette commande a été passée avec eux.

Merci - Dean

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Bonjour Phillipe,

Merci d'avoir pris le temps de laisser votre avis, nous apprécions vos commentaires car nous cherchons toujours des moyens d'améliorer nos services.

Burton est maintenant sous la marque Debenhams et vous pouvez nous contacter de plusieurs façons. Celles-ci peuvent être trouvées à la fois sur le site Web de Burton ou Debenhams et incluent les e-mails, Facebook, WhatsApp et Apple Message. J'ai inclus le lien pour vous ci-dessous.

https://www.debenhams.com/page/help

Afin que nous puissions examiner cela pour vous , s'il vous plait m'en informer via la demande Trust Pilot. Je vous ai envoyé votre le numéro de commande et l'adresse e-mail et je vous contacterai.

Merci,
Fiona

Resposta da Burton

Actualizada a 18/07/2023

UPDATE:
Thank you for your response with this Maurizio. I have sent you over an email directly to your account email so please do check your spam and junk folder for this to find the resolution on the matter.

Kind regards and take care -Millie
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Hi Maurizio
I'm really sorry to hear your return has not yet been refunded. I'd love to look into this further for you but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.

Thank you.
Stacy.

Resposta da Burton

12/07/2023

Hello Liam, thank you for taking the time to leave a review for our brand. I'm sorry to hear you can't locate our contact details however I will be happy to help with this.

You can contact us here via any of the 3 contact methods by clicking on the icon preferred: https://www.burton.co.uk/pages/informational/delivery

Kind regards and speak soon -Millie

Resposta da Burton

10/07/2023

Bonjour Flora,

Merci d'avoir pris le temps de laisser cet avis, je suis désolé d'apprendre que votre commande a été annulée et le lendemain, vous avez reçu une notification indiquant que l'article est maintenant de nouveau en stock.

Comme nous ne sommes pas informés des dates de réapprovisionnement jusqu'à leur arrivée dans l'entrepôt, nous aurions vu que l'article n'était plus en stock et annulé la commande pour vous le rembourser.

Si vous avez besoin d'aide pour autre chose, n'hésitez pas à nous contacter.

Merci
Samantha

Resposta da Burton

Actualizada a 6/07/2023

UPDATE

Hi Muhammad,

Thank you for providing me with this information.

I've gone ahead and emailed you to the email address linked to your order to discuss this with you further. If you have any questions in regards to this email, please do reply back to the email so I can look into this further for you.

Take Care,
Hamza
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Hello Muhammad,

Thank you for getting in touch and for taking the time to leave your review.

I'm sorry to hear that you have not received your order within the expected timeframe. I completely understand why you would be left feeling negative. Rest assured, I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.

I look forward to speaking with you again.

Take care,
Daniel

Resposta da Burton

3/07/2023

Hello Carly, thank you for taking the time to leave a review today for our brand regarding your recent experience with us. I'm sorry to hear your items arrived like this and the refund is not yet with you however I will be happy to advise on this matter further for you.

During the transit process, items can become creased however I have passed your feedback on regarding this matter.

In regards to the refund, once a refund is processed we ask customers to allow 3-5 working days for this to show in the payment method at the latest. If the return has exceeded 15 days, please always do let us know and we can get this refund manually.

Many thanks for your patience in this - Millie

Resposta da Burton

26/06/2023

Hello Raheel,

Thank you for getting in touch and for taking the time to leave your review.

I'm sorry to hear that some of your recent orders have been cancelled due to the items purchased being out of stock. I completely understand why you would be left feeling negative.

I can confirm that as a fast paced fashion retailer, sometimes our products can become out of stock in our warehouse, before the website is updated to match this. I can only apologise for the experience received and want to assure you that our brand is committed to providing all of our customers with the best possible service. We value all customer feedback as this will be to make improvements to our services, where possible.

Take care,
Daniel

Resposta da Burton

19/06/2023

Hello Rachael,

Thank you for getting in touch and for taking the time to leave your review.

I'm sorry to hear about the timeframe taken to obtain a refund for the return completed back to our brand. I can confirm that we do ask our customers to allow 15 days from the date their order was returned back to our brand, for the return to be processed in our warehouse and for a refund to be issued. If confirmation of a refund has not been received within this timeframe, we would always encourage our customers to contact our Customer Service team for further assistance in speeding up the refund.

I want to assure you that our brand remains fully committed to providing all of our customers with the best possible service on a daily basis.

Take care,
Daniel

Resposta da Burton

19/06/2023

Good morning Akhere,

Thank you for taking the time to leave us your review and I am sorry to hear of the length of time it took to resolve your refund issue.

I am pleased you were able to reach out about this, where Emily could help to look into matters and ensure all was resolved for you.

We appreciate your feedback regarding the service received and we'll be sure to pass this review over to Emily on your behalf.

Have a wonderful day, take care! - Jade J

Resposta da Burton

16/06/2023

Hi Christopher
I'm sorry to hear your items was not as expected on your recent order. I have taken a look at your order and can see your refund has now been issued for you and is due to reach your account June 21st.

I'm unable to see that you reported the issues with your items, but if you ever feel your items are defective, or have any other issues, please contact our customer service team before returning your items, as we will be able to resolve any queries in a timely manner.

Thank you and take care
Stacy B

Resposta da Burton

14/06/2023

Hello Katie,

Thanks for taking the time to leave this review, I'm sorry to hear you're still waiting for this refund to come through.

I can see from your order a refund has been attempted to process however has yet to clear through, I've gone and manually pushed this through for you today.

Your refund should take no longer than 24-48 hours to land back in your PayPal account.

If you have any further questions please don' hesitate to reach out to our customer service team.

Thanks
Samantha

Resposta da Burton

Actualizada a 14/06/2023

Update;-

Thank you for your reply Emma. I'm currently looking into this for you and I will send you an email by 4pm today.

- Amelia
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Hi Emma,

Thank you for leaving us a review.

I am really sorry to hear there has been an issue with your refunds and you keep on being advised to allow longer. I can assure you we don't want you to be left out of pocket and I do want to get this sorted for you. We are an online based contact centre, so we do not have a telephone number, however I can certainly assist you via email.

I have sent you a request for information, please can you respond to this with your name and email address?

Thank you, speak soon.

Amelia

Resposta da Burton

14/06/2023

Hello Janice,

Thank you for taking the time to leave us a review. Although I am sorry to hear you have not receved the refunds for your suits and are having issues with contacting customer services. I do want to look into this for you so I have requested information from you via Trustpilot. Please can you respond with your order number and email address?

Thank you,

Amelia

Resposta da Burton

Actualizada a 14/06/2023

Update:

Thank you for your reply.

I have had a look at your order and can see your refunds did not process. However I have re-issued them today and £97.81 should update on your ClearPay invoice within 24 hours.

Take care,

Amelia
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Hello Mr. Avila
I'm really sorry to hear your refund hasn't yet been received. I'd love to look into this further for you but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.

Thank you
Stacy B

Resposta da Burton

12/06/2023

Hello MRTREVORHARRISON
I would like to look into this further for you, however I will need a few more details from you to get this looked into. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.

Thank you
Stacy B