Still waiting for details hasn’t even started the shipping process 2 days after it was supposed to arrive which is pretty funny lol tried emailing them and no reply for a day and a half so far it’s li... Ver mais
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Leia as opiniões dos outros
Wish I could give zero! Ordered an item but realised I ordered the wrong size. Requested to cancel immediately before order had even begun processing let alone dispatched however they refused and are... Ver mais
Ordered on the 3rd April. Was given an ETA of 11th which is longer than most other companies. No issue for me as long as the item arrives on time. It's now 4 days late and there is no sign. The only c... Ver mais
No goods delivered and could not contact them. Will be reporting them to Trading standards for fraudulent trading. Do not buy from them. They take your money and do not deliver. You can't even unsub... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear
Informações de contacto
1,4
Muito mau
1 mil opiniões
Sem histórico recente de solicitação de opiniões
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DO NOT ORDER FROM HERE IF YOU ARE AN EU…
DO NOT ORDER FROM HERE IF YOU ARE AN EU CUSTOMER.
I've had SO MUCH trouble with this effing company. I WISH I had seen all the bad reviews before I ordered.
A little context:
The entire process and experience has been very, very bad.
I start by ordering an entire 3-piece suit + summer jacket.
I receive information about the order is processed and being dispatched soon
I then receive information about the fact, that the trousers werent in stock and then I am being refunded for the piece. But that just leaves me with a blazer jacket and waistcoat but no trousers? Like, how does that even make sense....
Then I cannot cancel my entire order and that leaves me in two scenarios:
1. Return the package as soon as I receive it (extra administration and burden from my PoV)
2. Buy another size of the trousers and hope they fit (they did not)
I felt forced into option 2 but regretted it almost immediately. I am now stuck with the trousers and CANNOT return these due to their ABSOLUTE lack of customer service AND the fact, that they are based in UK and no couriers want to deliver to UK. THEY DO NOT PAY SHIPPING BACK AND DOES NOT HELP YOU, AT ALL.
Again, DO NOT BUY FROM HERE - DO NOT BUY FROM HERE. I lost arund 100 euro on this - DO NOT DO THE SAME MISTAKE AS ME.
24 de maio de 2023
Opinião espontânea
Resposta da Burton
Hello LeHusted
I am sorry to hear you feel this way after an item was out of stock on your original order. I will be happy to advise on this further, if you can please reply to the message I have sent via Trustpilot for further information. We will need your order number and email address linked to your account so we can look into this further.
Thank you
Stacy B
COMPLAINT REFUND
I was told I would be getting a refund on the 17th May and still haven't had this. I was told that an error was made at your ends and I would get the refund on the 2nd June. I didn't get it then. I was then told it will be the 7th June. And what a shock no refund!! I am really really concerned as you have over £100 of my money!!! I have since been told to contact by banking team to see if the refund has gone through!!! This is an absolute joke and I am fuming with you. Worst customer service ever. I want this sorted ASAP.
8 de junho de 2023
Opinião espontânea
Resposta da Burton
Hello Ryan,
Thanks for taking the time to leave this review, I'm sorry to hear that your still waiting for your refund that you was advised is being issued back to you in May.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Burton invisible costumer service
I bought many things on burton, this time is the last one, had a 15% discount code on the first order, but the app said "expired" , i bought anyway the item,and trying to speak with the costumer service explaining the issue, but they said the code wasn't valid on everything, when the 15% i always used for everything and it always worked,but when they have to give something back, there is always a new story to say to you.. burton 4/10 costumer service 0/10
6 de junho de 2023
Opinião espontânea
Resposta da Burton
Hello Pasquale,
Thanks for taking the time to leave this review, I'm sorry to hear your 15% code did not apply to you order and you have been advised that the item ordered was not valid for this discount.
I would love to assist you further with this and look into your code, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Never Again!!
I returned a suit I bought on 16th May by Royal Mail Tracked Return 48. It took until 28th of May for you to inform me you had received it. Nearly 2 weeks further on and still no refund. Despite trying to find a way of communicating with this company it appears there is none. Perhaps, like others, I may get a response to this.
12 de maio de 2023
Opinião espontânea
Resposta da Burton
Hello R G Smith,
Thanks for taking the time to leave this review, please note it can take up to 15 days for a returns to be received before a refund is processed.
If you ever wait longer than the usual 15 days time-frame to be notified of a refund being issued for a return we'll be more than happy to look into this for you.
You can reach out to us through email, Facebook, Apple chat and the live chat service here: https://www.debenhams.com/customer-service/contact-us
Thanks
Samantha
Don't buy from these people it's been…
Thank you for the refund. It should not have taken me to go on trusted pilot for someone to refund my money.
Jack did you get my order no
Don't buy from these people it's been over a month since they have had my returns and they won't refund my money. You can't speak to anyone and customer service by email don't respond.
31 de maio de 2023
Opinião espontânea
Resposta da Burton
Update:
Thank you for your reply!
I can see your refund has been issued on the 9th June and a total of £70.80 should be back on your original payment card by the 16th June.
Take care,
Amelia
______________________________
Hi, thanks for taking time to leave a review and I'm sorry to hear you haven't received your refund yet.
I've sent a private message to you so please reply with your order number when you can and I can look into this further for you.
Looking forward to your reply, speak soon. - Jack
Have waited over a month for a refund…
Have waited over a month for a refund and now I have not received full amount. Very unhappy. Checked out with Klarna and this could affect my credit rating due to having to extend the time.
6 de junho de 2023
Opinião espontânea
Resposta da Burton
Hello Katie,
Thanks for taking the time to leave this review, I'm sorry to hear you waited this long for a refund to come through and it's not the full amount.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
I ordered 'smart black leather…
I ordered 'smart black leather trainers' unfortunately they were far too tight, so they were sent back straight away. I received an email on 24/5/2023 acknowledging return of trainers, Order Number BUK101037699 but still to date I have not been refunded. It said on email that refunds will refunded in 4-7 days. It is now 1st June and no refund. Terrible service. Will not order from Burtons again !! Contact number does not work and email also not replied to. Disgusting !!
14 de maio de 2023
Opinião espontânea
Resposta da Burton
Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. I'm sorry to hear your return refund is not yet with you however I will be happy to get this looked into.
Please allow 48 hours for a response from our team via email or you can contact us via social media instead if you would prefer. I have looked into this and can see our team responded to you this afternoon regarding the matter. I can see the refund failed to auto refund so I have issued this today and the £43.51 will hit your payment method within 5 working days.
Kind regards and take care - Millie
A quand le remboursement ?
Le 17 mai matin je publie sur Trustpilot mon expérience compliquée avec Burton (voir avis publié); le 17 mai midi ... miracle Burton retrouve mon article retourné depuis le 21 avril ! je reçois un mel m'informant que le remboursement va être effectué. Mais aujourd’hui 31 mai, toujours rien ... pour mémoire mon retour date du 21 avril ! Alors j'espère un deuxième miracle en publiant ce second avis : enfin le remboursement ?
Je vous ai adressé le 31 mai comme demandé en message privé : mon adresse mel et mon numéro de commande. Et ces informations sont bien correctes... je ne comprends donc pas où est le problème.
Le remboursement est enfin arrivé !
31 de maio de 2023
Opinião espontânea
Resposta da Burton
UPDATE:
Merci pour ta réponse avec ce Christel. Je ne parviens pas à localiser une commande avec l'adresse e-mail et le numéro de retour fournis. Veuillez contacter à nouveau notre service client qui pourra suivre le remboursement pour vous.
Cordialement - Millie
---------------------------------------------------------------------------------------------
Bonjour Christel, merci d'avoir pris le temps de laisser un avis et je suis désolé d'apprendre que vous n'avez pas encore recu votre le remboursement . Je vous ai envoyé un message privé, s'il vous plait donc répondre à cela avec votre le numéro de commande et je pourrai verifier cela pour vous - Jack
Very frustrating experience
Hi, i renturned and item a few weeks ago and still no refund. i know it takes a while to get a refund but why is this? My order number is BUK101036784 please update me on my return.
15 de maio de 2023
Opinião espontânea
Resposta da Burton
Hi Bahmed, thanks for taking time to leave a review and I'm sorry to hear you haven't received your refund yet.
I've checked the order and it looks like the refund failed to go through so I've processed this for you now and the refund will show on your PayPal invoice within the next 48 hours.
Thanks again for shopping with us and I hope we see you again soon. - Jack
Hi there,
Hi there,
I sent back a jacket that was too small on 12.04.23 and over a week a go I got in touch with " customer service " and no one replied to me yet.
What a customer service 0 out of 5 stars.
They must be proud of the great service.
J.C. (BUK101018305)
12 de abril de 2023
Opinião espontânea
Resposta da Burton
Hello Joao,
Thank you for getting in touch and for taking the time to leave yoru review.
I'm sorry to hear that you have not yet received a refund for the return completed and have not received a response, when attempting to contact our Customer Service team. I completely understand why you would be left feeling negative with your experience.
I have checked our records and I am unable to locate any contact from yourself across our contact platforms. As a result, it is possible that you have used the wrong methods of contact to get in touch with our Customer Service team. Rest assured, I would love to assist you further so I have sent an email to the email address linked with your Burton account. If you could please keep an eye on your junk/spam folder to ensure that this email is not missed, that would be great.
I look forward to speaking with you again.
Take care,
Daniel
SAV inexistant
Cela fait plusieurs années que je commande sur le site, je n'ai jamais eu de soucis, je n'ai jamais eu a contacter le SAV, jusqu'à aujourd'hui.
SAV inexistant. ZERO REPONSE!!!
J'ai fait une commande le 02/04 de 52.90 euros, une chemise et un t shirt.
Premièrement le t shirt n'étant plus disponible m'a été remboursé peu de temps après l'achat soit 18 euros. Ici RAS
Une semaine après je reçois la commande, mais avec le mauvais article. Une chemise noir et blanc à carreaux au lieu d'une chemise à fleur.
Par la suite j'effectue un retour avec tout ce qui était nécessaire.
Cependant 2 semaine après aucune réponse. J'ai par la suite je contactes le SAV depuis le site, PAS DE REPONSE. J'attends 1 semaine PAS DE REPONSE.
Je décide donc d'appeler mais personne au bout, seulement le répondeur avec message automatique où on me dit de laisser un message.
C'est dommage avec ce genre d'expérience, vous risquez de perdre des clients...
2 de abril de 2023
Opinião espontânea
Resposta da Burton
Salut Cédric Merci d'avoir confirmé les détails.
Je ne parviens pas à localiser la commande avec les détails fournis, je vous ai donc envoyé un e-mail maintenant pour obtenir plus de détails et nous pourrons approfondir cela avec vous.
Dans l'attente de votre réponse, a bientot - Jack
____________________________________________________________________________
Bonjour Cédric,
Merci d'avoir pris contact et d'avoir pris le temps de nous laisser un avis. Nous sommes toujours à la recherche de moyens d'amélioration pour l'avenir, nous apprécions donc les commentaires.
Je suis vraiment désolé d'apprendre le problème que vous avez eu avec votre l'article, ainsi que l'absence de réponse à ce sujet. Je peux parfaitement comprendre ce que vous ressentez et je veux m'assurer que tout est réglé pour vous dès que possible.
Je suis allé de l'avant et vous ai envoyé une demande via Trustpilot. Veuillez répondre à cela avec votre le numéro de commande et l'adresse e-mail, et je serai en mesure de vous aider.
Cordialement,
Jessica
Waited for my order took 6 days then…
Waited for my order took 6 days then when I received too small so returned still waiting for my refund 2 weeks later and still nothing customer service shocking never again
5 de abril de 2023
Opinião espontânea
Resposta da Burton
Hi Robert,
Thank you for this review, we can definitely look into this for you.
As per our returns policy, due to the volume of returns we receive, we ask to allow 15 days from the date of posting for any returns sent to reach our warehouse and be refunded by our returns team.
If this time has now passed, please let our customer service team know and they will be happy to get this sorted for you. You can find all our contact avenues on our "Contact Us" page here:
https://www.burton-menswear.com/eu/page/contact-us.html
Thanks - Dean
Top Drawer Customer Service
I had a small issue with some trousers. I contacted Customer Services by email and my problem was resolved immediately by Danlyn. Great service.
26 de abril de 2023
Opinião espontânea
Resposta da Burton
Hello,
Thank you for taking the time to leave your review, we do appreciate your feedback.
It's great to hear that Danlyn was able to assist you quickly and efficiently with your query, I will be sure to pass your kind feedback over to her too.
Have a great day and take care,
Fiona
Une commande incomplète ..
Une commande incomplète ... et Burton a comme par hasard oublié de procéder au remboursement des articles manquants.
Ensuite j'ai procédé à un retour mais comme j'ai perdu le no de suivi (la bonne excuse pour ne pas rembourser) .. aucun remboursement.
Passez votre chemin..
22 de abril de 2023
Opinião espontânea
Resposta da Burton
Update:
Merci pour votre réponse. Je vous ai envoyé un e-mail maintenant, s'il vous plaît pouvez-vous y répondre dans les meilleurs délais.
Cordialement.
Amélie
___________________________________________________________________________
Bonjour, merci d'avoir pris le temps de laisser un avis concernant votre récente expérience avec notre marque. Je suis désolé d'apprendre que vous n'êtes pas satisfait de la commande et du service jusqu'à présent, mais je serai heureux de vous aider.
Veuillez avoir la gentillesse de répondre à la demande de trustpilot envoyée par moi-même afin que nous puissions approfondir cette question.
Bien à vous,
Millie
I recently ordered something from…
I recently ordered something from Burton.co.uk and unfortunately, I am disappointed in the overall experience. The delivery took much longer than expected and even worse, my package got lost along the way. On top of that, their customer service was awful and unhelpful in getting to the bottom of what happened. I can’t help but be frustrated and wouldn’t recommend [burton.co.uk to anyone in search of good quality and fast service.
18 de abril de 2023
Opinião espontânea
Resposta da Burton
Good afternoon Ded,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear that your parcel appears to have been lost in transit, this is a rare occurence and not what we like to hear, I will be happy to take a look into this for you. Please can you respod to my request for the order number and email address and I will be happy to look into this for you.
Take care,
Fiona
WHERES MY REFUND..
WHERES MY REFUND... the quality of the clothes is a joke, its worse than boohoo and they are the owners. come on. 2 months waiting for my refund, yet my return still says its in transit what for 2 months .
24 de fevereiro de 2023
Opinião espontânea
Resposta da Burton
Good afternoon,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
We do ask to allow 15 days for the returns to be received and processed by our warehouse, if you haven't received notification of or your refund by this time we would urge you to contact us to check on this. You can do this in an number of ways including email, Facebook, twitter and apple message. You can do this here: https://www.burton.co.uk/page/contact-us.html
Take care,
Fiona
Never arrived and refused to reorder
Purchased a suit online and paid extra for next day, after 10 days suit got sent back to burtons not sure why, they then recent it to the wrong address.. I asked to divert to another advice but they refused and advised me to reorder.
I thought I’d give them another try, i had a discount code on my first order which they refused to let me have one to reorder, I didn’t want more discount just what I’d paid first time round… very disappointing I’ve now bought a new suit from elsewhere and doubt I’ll use buttons again
14 de abril de 2023
Opinião espontânea
Resposta da Burton
Hello Andrew, thank you for taking the time to leave a review for our brand regarding your recent experience with our brand. I'm sorry to hear your order did not get delivered to you however, I will be happy to help with this.
Once a resend has been actioned, we are unable to manually amend the full address for a 2nd resend only details can be amended which is why this was denied to you.
I have passed your feedback onto our team for you and wish you a great rest of your week!
Kind regards -Millie
I have been trying to replace some of…
I have been trying to replace some of my favourite jeans now for about 6 months from burton as they fit great and look nice too but they have only a very small selection available and don’t seem to be replenishing their stocks. Every time I go on there it’s either super thin waist or massive. Is there something wrong with their supply chain or what? I have written to customer services on numerous occasions and been assured that new stock will be arriving soon but it never does. Why say this if there are known issues in the supply chain.
14 de abril de 2023
Opinião espontânea
Resposta da Burton
Hello Christian, thank you for taking the time to leave a review for our brand regarding your recent experience with our brand. I'm sorry to hear your unhappy with the selection available due to sizing however I would be happy to help with this.
Please do be assured we have taken your feedback on board and passed this to our buying/stock team also.
Kind regards -Millie
Customer services
I ordered a pair of trousers, unfortunately the wrong item was sent. Mistakes happen. I contacted them via text message (very convenient), and Beth responded to my query promptly. She apologised and explained how the issues was going to be resolved. I sent them back, as soon as they had proof of return, Teresa sent the correct item out (I sent them a picture of the receipt via text, retuned the trousers via an automated return machine in Asda, again very convenient). Received the correct trousers the next day. I see a lot of negative reviews on here about the customer service, but from my experience, I cannot fault it at all. Many thanks to Beth and Teresa.
9 de abril de 2023
Opinião espontânea
Resposta da Burton
Hello Chris,
Thank you for taking the time to leave us a review. I am really sorry to hear that you were sent an incorrect item! However, it's amazing you spoke to Beth and she was able to correct this for you once the item was returned. Your kind review and understanding is really appreciated and we hope to see you shop with us again soon.
Take care,
Amelia
Every time I return an item something…
Every time I return an item something goes wrong. First time an item was missing and now a suit jacket has gone missing and refund for a waist cost instead. Bizarre, used to be a good company, also takes to long to refund. End up with waiting for 3 refunds to be processed in a month. Makes it hard to order with they can’t deal with returns, I like Burton but returns are putting me off from ordering.
10 de março de 2023
Opinião espontânea
Resposta da Burton
Hi Keith
Thank you for taking the time to leave this review, I'm sorry to hear you have had this issue with your returns, this is very unusual. I can see you have been in touch with our customer service team about this already and they have corrected the refund for you.
As for the returns timeframe, due to the volume of returns we receive we ask to allow 15 days for any parcels sent to reach us and be refunded by the returns team. I can see a refund was processed on these items well within this timeframe. Once a refund has been issued, we have no control over the timeframe the payment provider ask to allow to process this but I do apologise if you find this process to be slow.
Have a great day -Dean
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