Excellent service once again from laptops direct. Product ordered Thursday evening arrived Friday lunchtime. Easy to find and compare products on the website and the best price on the internet. Hig... Ver mais
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Leia as opiniões dos outros
We bought an oven from Appliances Direct and paid the extra for them to install. At no stage during the ordering process was there any opportunity to find or request a delivery date. When we tried to... Ver mais
A empresa respondeu
First purchase from the company, everything was as advertised, delivered next day, product brand new unopened. Even got a call to check on delivery and if all as expected, and offering insurance for t... Ver mais
A empresa respondeu
Ordered a reconditioned iPhone because it was at least £200 cheaper than buying one new in any other store. I am delighted with the item, it is as good as new. Delivery was very fast – next day and co... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Informações de contacto
Neptune Way, HD2 1UA, Huddersfield, Reino Unido
- www.buyitdirect.co.uk
4,1
Bom
14 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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A quick and easy ordering process…
A quick and easy ordering process followed by a superfast delivery. Overall a 5* performance.
15 de julho de 2026
Resposta da Buy It Direct
Thank you for your fantastic feedback! We're thrilled to hear that you had a seamless ordering experience and received your delivery promptly. Your 5-star rating is truly appreciated. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Ivy
Resposta da Buy It Direct
Thank you for your positive feedback on your shopping experience with us. We're thrilled to hear that you found the process quick and easy. If you're in need of any appliances, we recommend checking out Appliances Direct for a wide range of options.
Warm regards,
Lee
It was easy to order and delivery came…
It was easy to order and delivery came on time.
10 de julho de 2026
Resposta da Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that ordering was easy for you and that your delivery arrived on time. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
Excservice from can’t of placing…
Excellent service from start of placing my order to delivery informed when order was on its way and arrived on time cant fault customer service
10 de julho de 2026
Resposta da Buy It Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that you found our service excellent from start to finish, from placing your order to the delivery process. It's great to know that you were kept informed about your order and that it arrived on time. We appreciate your kind words about our customer service.
If you ever need anything else, feel free to visit Laptops Direct (laptopsdirect.co.uk) for a wide range of laptops and tech products.
Best regards,
Ivy
Next day delivery
I was very pleased you had the item I needed and delivered it next day.
I thought the £9.95 postage was a bit steep though.
9 de julho de 2026
Resposta da Buy It Direct
Hello,
Thank you for sharing your feedback with us! We're delighted to hear that you were pleased with finding the item you needed and the next day delivery service. We appreciate your comment about the postage cost and will take this into consideration for future improvements.
If you're looking for more great deals on a wide range of products, we recommend visiting Appliances Direct at appliancesdirect.co.uk for a fantastic selection.
Best regards,
Ivy
Delivery made on time
Delivery made on time . Could do with a two hour delivery slot not just between 8am and 18.00hrs
12 de julho de 2026
Resposta da Buy It Direct
Thank you for your feedback! We're delighted to hear that your delivery arrived on time. We appreciate your suggestion for a more specific delivery slot and will take this into consideration for future improvements. If you're looking for a more tailored delivery experience, we recommend visiting Appliances Direct for a range of products and services.
Best regards,
Lee
Despite two days delivery delay I was…
Despite two days delivery delay I was constantly kept updated with the status of my purchase (aircon during heathwave) and was plenty option provided if i no longer want item and got £10 credit in theirs eshop.
It was my 4th purchase and never had an issue.
27 de junho de 2026
Resposta da Buy It Direct
Dear Customer,
Thank you for taking the time to share your experience with us. We are delighted to hear that despite the delivery delay, you were satisfied with the updates provided regarding your air conditioning unit, especially during the heatwave. It's great to know that you appreciated the options given to you and the £10 credit offered for any inconvenience caused.
We truly value your loyalty as a repeat customer, and we are thrilled to hear that this was your 4th purchase with us and that you have never encountered any issues before.
Should you need any more appliances, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Best regards,
Lee
Kept informed and speedy delivery
11 de julho de 2026
Resposta da Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you were kept informed throughout the delivery process and that your order arrived promptly. If you're in need of any appliances, we recommend visiting Appliances Direct for a wide selection of products.
Best regards,
Ivy
Much cheaper S26 Ultra
Excellent service, very prompt delivery.
The Samsung S26 Ultra was exactly what I was looking for at a considerably cheaper price.
8 de julho de 2026
Resposta da Buy It Direct
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that you received excellent service and prompt delivery of your Samsung S26 Ultra at a great price. If you're in need of any other tech products, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Ivy
Had a portable air con unit delivered.
Had a portable air con unit delivered.
It didn't work. Went through the proper process per website site for faulty goods. Made to feel it was my fault it was faulty. Took six weeks of constant calls. Even tried to say I sent back the wrong item. Finally got a refund.
16 de dezembro de 2025
Opinião espontânea
Resposta da Buy It Direct
Hi Anthony,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Delivery on day expected and helpful…
Delivery on day expected and helpful delivery driver
10 de julho de 2026
Resposta da Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your delivery arrived on the expected day and that the delivery driver was helpful. If you ever need anything else, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Best regards,
Lee
Resposta da Buy It Direct
Thank you for the fantastic recommendation! We're thrilled to hear that you had a great experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of laptop options.
Take care!
Mark
My experience with (Buy It Direct)…
My experience with (Buy It Direct) Laptops Direct was disappointing from start to finish. After placing a sizeable order, I was left completely in the dark about delivery. Updates were vague, customer service felt scripted, and getting a straight answer took far more effort than it should.When you’re spending over £3,000, you expect professionalism and clear communication neither of which I received. The whole process felt stressful and avoidable. In the end, 10 days after my original order, they couldn't fulfill it so I asked for a refund. I wouldn’t recommend them based on this experience and will not be using them again.
10 de julho de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi Chris,
Thank you for your review.
Please accept our sincere apologies for the poor experience you had with your order and the lack of communication throughout the process. We understand how disappointing it must have been to experience delays, unclear updates, and ultimately have your order cancelled, particularly after placing such a significant order.
We appreciate you taking the time to share your feedback, and it will be reviewed internally and passed to the relevant teams to help improve our service.
Kind Regards,
Dyann
All Good
Communication was great. I haven't yet set the laptop up so can't really comment on that yet, however it was packed well, looks great and the delivery was very quick with no issues.
6 de julho de 2026
Resposta da Buy It Direct
Dear Customer,
We are thrilled to hear that you had a great communication experience with us! We are confident that you will be equally pleased with the quality of the laptop once you set it up, considering how well it was packed and the quick delivery. If you ever need more tech solutions, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Mark
Resposta da Buy It Direct
Thank you for the positive feedback! We're delighted to hear that you had a great experience with us. If you're looking for more fantastic products, we recommend checking out Laptops Direct for a wide selection of laptops and tech.
Best regards,
Lee
Appliances Direct speedy service and delivery
Dealing with Appliances Direct was seamless and delivery was within one working day which was excellent. Product as described.
8 de julho de 2026
Resposta da Buy It Direct
Hello,
Thank you for sharing your positive experience with Appliances Direct! We are delighted to hear that your shopping experience was seamless and that your delivery was speedy, arriving within one working day. It's great to know that the product met your expectations as well.
If you're ever in need of laptops, we recommend visiting Laptops Direct for a wide selection of options.
Best regards,
Mark
Terrible communication for two, no show, delivery dates
I purchased a BBQ on 28th June and received the following email; We like to keep you in the loop with important updates, so here's a note to say we've dispatched your order (57276557). It's due to be delivered on Tuesday 30th June 2026.
This did not arrive. At 5.53pm I received the following; Hello Anita,
I hope you are well.
Upon checking, the delivery has failed for this order.
Can you please confirm your preferred redelivery date so we can book it for you?
We look forward to hearing from you.
Kindest regards,
Madel
I responded that night with; Hello Madel,
I received no text, call or email. I have been home. Could this be delivered tomorrow or Friday? Please use my phone number incase I'm in the garden or bathroom.
On the 3rd July I received the following; Hi Anita,
Thank you for getting back to us.
We apologise for any inconvenience and frustration caused by the failed delivery.
Your delivery has now been rebooked for 06/07/2026, which is the earliest available date.
We also have your phone number on the order, so our courier will be able to contact you regarding the delivery.
If there’s anything further we can assist you with, please don’t hesitate to let us know, we’re here to help.
Kind regards,Ellen
It never arrived, I received an email confirming the item would arrive between 08:00 and 12:04. I waited then began enquiries from 12.30pm which weren't answered until midnight!
When I responded with the details they requested as the couldn't find my order, they went silent again. I have now cancelled the order as the dates keep being pushed and there is little to no communication. There is a number you can call but it is at premium rate and I spent almost £5 on hold. Be very wary of this company.
7 de julho de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi Anita,
Thank you for your review.
Please accept our sincere apologies for the repeated delivery failures and the lack of communication you experienced. We understand how frustrating it must have been to wait on multiple occasions, receive delayed responses to your enquiries, and ultimately have to cancel your order after the delivery dates continued to be pushed back.
We appreciate you taking the time to share your experience, and your feedback will be reviewed internally and shared with the relevant teams to help improve our delivery process and customer communication.
Kind Regards,
Dyann
Terrible customer service - avoid at all costs
Terrible customer service - avoid if you can.
My experience with this company was extremely disappointing. The customer service call centre is based in the Philippines. The staff I spoke to were polite, but unfortunately the service itself was very poor.
I had to request a callback three separate times, and none of those requests were honoured. It was only on my fourth attempt that I finally received a call from someone in an England-based contact centre. Communication throughout the process was slow, with significant delays in responses and updates.
Due to the ongoing lack of communication and poor customer service, I requested that my order be cancelled. Rather than calling me to discuss or resolve my concerns, a customer service representative named Rahem simply cancelled the order. When I later asked for the order to be reinstated, I was told this was not possible at the original agreed price and that it would now cost an additional £1,000.
Overall, the customer service was unacceptable. Callbacks took far too long, communication was poor, and there was little effort to resolve issues or retain my business. While the prices may initially seem competitive, the level of customer service simply does not justify the frustration. Avoid buyitdirect at all costs. Prices may look good but customer service is farcical.
6 de julho de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi Charlotte,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
LG Split AC unit missing parts
This is the second time I've purchased this same AC unit from this company. Last week I ordered directly from their website, but it arrived missing the outdoor unit side cover and the interconnecting power cable, so I had to return it. I assumed it was a one-off issue, but this unit has exactly the same missing parts. It cannot be installed as supplied. Very disappointed, and I've had no response from customer support so far.
Update : I have now received a partial refund to source the missing parts. Thank you
6 de julho de 2026
Opinião espontânea
Good quality goods at great prices
Good quality goods at great prices, delivery was 11 days ahead of booked and communication and customer service was excellent, will definitely purchase from them again if/when required in the future! Thanks!
4 de julho de 2026
Resposta da Buy It Direct
Hello,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our goods to be of great quality and at competitive prices. It's fantastic to know that your delivery arrived well ahead of schedule and that you were pleased with our communication and customer service. We look forward to serving you again in the future!
Best regards,
Lee
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