BV Solutions Opiniões 

have been a loyal customer of Direct Line for 7 years, consistently paying my insurance premiums. However, when it came to needing support for a home issue, I was left extremely disappointed.

We experienced an unexpected leak in our bathroom, which damaged the ceiling in our garage. This required us to remove tiles from our bathroom wall to locate the leak. Our claim was outsourced to a company called Building Valuation Solutions (BVS), and from that point on, it has been a nightmare.

Despite BVS claiming a 48-hour turnaround time, it took them 7 days to respond initially. When they finally did, they requested additional information and quotes, which we promptly provided. Now, 6 weeks since the leak started, we still have not received any reimbursement or payment for the repair costs. Instead, we are continually asked for more details and breakdowns, causing unnecessary delays and frustration.

The customer service has been appalling, and I strongly advise anyone considering Direct Line Insurance to read customer feedback carefully. You might end up in a situation like ours, where you are left without the support you need and your repairs remain unpaid.

My experience was good , the assessor explained everything and the process went smoothly.
No issues with the invoices being paid and claim closed

Left house in a dangerous condition causing 90+ lady to hurting herself
We have churchill house insurance and had a pipe burst. They use this company to deal with it.

The company is the worst I've ever dealt with. We have never made a claim for house insurance our whole life and this was the first time.

List of problems we had.

1. Had to argue to get ceiling checked and after 4 weeks they came and checked. The ceiling had lots of water trapped which insurance said would not be the case. We have now found it has asbestos after the company came to check. If we never argued they would not have agreed to check and change the ceiling.

2. They did not check our floor for asbestos for 6 weeks and now telling us it has high risk which needs to be checked. They had the dehumidifier on in the same room which means the fibres have spread around the whole house which is dangerous in the long term.

3. The first time they visited (Have visited several time) they had notes all wrong and was only going to strip the landing and utility room eventhough the damage was clearly visible and had been explained on the phone.

4. They stripped the carpet from landing and stairs but left nails and stapples in. My grandma who is over 90 years age, fell down the stairs today and has twisted her ankle due to catching the nails. I have told the company several times that the stairs are not safe and dangerous for everyone especially to someone of high age.

5. The Surveyor came back out last week and found we had several things that needed to be checked such as damp in walls from the leak.

6. The only people to keep contacting are the carpet company the insurance have to fit the carpet. They don't care about everything drying out and just want us to get it done straight away. Why would we get carpet fitted when the damp company sent have told us that everything is still not dry?

7. First 4 weeks they left us broken dehumidifier and only when they came to check the progression realised.

No apologies and no care from the business.

Arrived on time on morning of inspection. Friendly introduction putting me at ease.Everything explained & all bases covered.

Ok so no one wants a home disaster and have to make an insurance claim but when your insurers appoint Davies Group (formerly BVS), then you're in expert hands.
From the initial contact with Lauren Wilkinson our claims handler through to completion she was brilliant. The online portal kept me informed every step of the way and I was able to communicate through the messaging system with swift response from Lauren, she took the time to explain each and every process and anything I didn't understand. Even when we encountered unforeseen issue such as asbestos in the floor. Thank you for everything!

Absolutely horrific experience. I cant believe they treat people like this, me and my family are bordering on homeless, following a fire it took them 16 weeks to even send out a surveyor, they offered us £10 a day rehousing costs which of course covered absolutely nothing. They made a settlement offer of under £5,000 for our house with fire damage to every single room. I ahdnt even accepted the claim settlemenmt and they were sending debt collection letters for the excess amount, *which isnt even due as we hadnt accepted settlement* - these letters were sent to my property which of coure i am not living in because it is severely damaged and unsafe due to their lack of support and incompetence. I have tried to raise complaints for ombudsman but they refuse to accept complaint or even give me a reference number. I am at a loss and without support of friends and family i would truly be homeless. Despicable company, I cannot believe they are allowed to operate. I am completely helpless and my life is ruined

Amazingly prompt and kept us informed all the time

Unfortunately my insurance policy with admiral was referred to Bvs. From there on it was chaos, I had a leak that meant the kitchen flooded, ruined kitchen damaged electrics.
Bvs attended site, and started taking holes out of undamaged walls and ceilings for an asbestos test - which they confirmed they would fix. Test negative. I went on holiday and bvs were supposed to strip out my kitchen due to damage and when I had returned my damaged kitchen was still In place, but my bathroom had been stripped instead, multiple phone calls with aggressive agents I asked for a SAR which was denied initially(illegal), then when provided was only partial. Emailed and asked to raise a complaint 4 times - all dismisssed, refused to register my complaint so I couldn’t contact ombudsman. I have reported them for breach of GDPR and to the ICO.

End result I needed rewire,new kitchen,new bathroom - they offered me £2,700
The project has cost me almost £16,000

After some problems at the start , all was resolved to my satisfaction.

BV solutions provided a useful interface with my building insurance company, arguing the case for why I should be covered despite an initial rejection of my claim. The sole reason for not giving 5 stars was the complexity and opaqueness of the process at times.

Very punctual good communication nice and polite very helpful explained to me everything what will happen

Avoid this company, my insurance company passed through this company for the surveyor, the surveyor has given wrong report inspite the issue is covered in there agreement. Our insurance company cleared mentioned that the issue should be covered by the insurance company and it is a water ingress issue.
We had a water ingress issue, where the there claim document says it covers, we have checked with the surveyor and he also works for the insurance company, he clearly mentioned that is should be covered by the insurance company. They have sent there engineer from this BVS company that engineer gave completely wrong survey and they dont know how to check the issue, inorder to avoid providing the claim they gave a wrong report and said they will not cover the claim even it shows in the report it covers. Very bad insurance company they only collect money and dont pay. Don't go with them.

Arrived on time. Professional, ready to answer any questions. Eased my concerns by walking me through the process and how best to deal with issue.

Rep was professional and expert and very knowledgeable

Apart from being misinformed about the validity of my claim at the start all was well once the error was rectified. It was quickly settled. Overall I am pleased with the outcome.

Efficient , prompt and quick to close claim

Refused to fix the damage to my…
Refused to fix the damage to my bathroom ceiling. Gave nonsense excuses. This after 6 months of them saying they will do the repairs and very slow communications. Endless problems.
AVOID AT ALL COSTS!

Did as they said they would
No issues
Would recommend

Great service very thorough