BV Solutions Opiniões 

AVOID * AVOID – Davies BVS or Davies Group Ltd or BV Solutions (no doubt rebranded again by now).

Admiral Home Insurance Claim: 2000863681- Guttering blown off by storm from roof dormer and water leak into loft bedroom. I only claimed for the scaffolding, guttering reinstatement and leak repair; not internal water damage/redecoration.

Impossible to get to dormer roof without scaffolding; so, decided to claim through my insurance. Having not made a claim in 15yrs plus and only having to change insurers last year due to 'maybe' getting a lodger, so I chose Admiral as I'd always assumed them to be reputable. I am now feeling that they process quick; then outsource to 'surveyors' (if Davies BVS / Davies Group Ltd / BV Solutions actually are legitimate ones) who are probably encouraged to find some loophole to avoid paying-out and their fees are probably MORE than the actual sum claimed by clients.

19/04/24: Called Admiral regarding my claim; phone was answered quickly and dealt with swiftly. Great I thought.

23/04/24: Barrage of communication from Davies BVS - 5 x texts; 3 x emails and 3 x phone messages. Guess they’re on a bonus incentive and chasing jobs and after reading the negative online reviews for Davies Group Ltd and BV Solutions; this validates my thoughts.

24/04/24: Surveyor booked. Odd chap who made me feel uncomfortable, by requesting to view the first-floor bedrooms (I queried ‘why’ and declined his request); that had no connection with the attic bedroom where leak had occurred. He then concluded that the leak was caused by dislodged slate roof tiles and agreed the guttering had been blown off by the storm.

Few days later my roofer reinstated the guttering and said the tiles are actually fine; in fact, the roof was in really good condition and the leak was coming from the chimney, which I’ve since received an additional quote for. So, the ‘surveyors’ diagnosis with his 'camera on pole' was in fact incorrect. Was he even a surveyor.?

The initial claim was for £612 and once I'd paid my excess it would have meant Admiral paying £312, which is probably less than the amount Davies BVS / Davies Group Ltd / BV Solutions charged them for visiting my property; taking a few photos and speaking a few notes into his phone.

02/05/24: Email response received from Admiral
"You have told us that you had experience damage to your gutter. We have considered all areas of policy cover and concluded that your claim is not covered on this occasion. Although we appreciate this is not the response you were hoping for, I hope we can explain the reason for this decision.

From the information provided by Davies, their investigations have found the reason for the loss or damage is not as a result of a cause covered under your policy but instead by one of the reasons listed under the 'mechanical breakdown' exclusion, shown on P.34 of your policy booklet"

So basically; anything that gets storm damaged is classed as 'mechanical breakdown’.??

I have no means of any redress; my claim was simply ‘claim closed' and received an email notification, advising me of this. It makes me wonder whether there is any point in having insurance.?

So, if anyone is approached by Davies BVS / Davies Group Ltd / BV Solutions when making an insurance claim; be very wary or go elsewhere and Admiral; I’m disappointed in your instructing such company(s).

Very helpful and efficient. Arrived on time and explained everything to us. Thanks

Great communication and clarity. Efficient and friendly, all round great company.

Quite easy, with little extra work.
Stress free

Very experienced person, very helpful far in excess of the Insurance company who just want to take your money But never give any back
Please thank Gary Ball for all his help. Thanks Terence Brown

We had a leak in our bathroom in November 2023 we went through our insurance company who appointed Davies to handle the case. We're now nearly 5 months on and the communication has been terrible. The initial offer was an actual insult and after getting our insurers in house servveyor onto it they reluctantly increased it. I am constantly chasing them for answers and the only time they call us is when we call and complain to our insurer. The people we speak to on the phone sound as if they are either new or just don't have a clue what they're doing and an email reply takes around 10 working days. We will be taking our claim back in-house with our insurer and making sure that people know how terrible the service is. I am never one to leave a bad review on here but I feel that on this occasion it is completely warranted!

Everything went very well from the attendance of Mr Chapman for the initial inspection (after a tree fell on our roof). He was very professional and helpful and explained the whole process clearly

Experience was satisfactory but initial contact was unprofessional - just received a text from unknown person asking for personal info.

Despite the claim being somewhat longwinded, the assessor who came out was punctual, polite and knowledgeable. The information he gave was accurate and correct. Overall, a good experience.

The Chap that came out to inspect damaged roof was very knowledgeable and excellent at explaining the procedure and claim settled in a few days. Five star Raring. Robert Horne was the surveyor ⭐️⭐️⭐️⭐️⭐️

Professional, transparent, efficient

Very satisfied with service.

He was professional and informative. He explained everything to me very clearly.

Friendly and helpful surveyor called Tom. Was knowledgeable and turned up on time. Excellent communication too, made the whole process painless.

Very helpful surveyor came promptly to asess the work needing done we were pleased with the outcome.

Good service

3.5 stars is pushing it!!!!!

BVS are absolutely shocking, our property was flooded and they rehoused us in a hotel for 15.5 weeks, failed to tell the drying contractors the property was empty so no work regarding the drying was done prior to christmas period and i had to chase the drying company and beg them to come on the 22nd December and maintain the dehumidifiers over christmas as they shut down for the festive period MYSELF. You ring up and they answer questions with a question as they are so useless they have no idea! My son is 3 years old (almost 4) and BVS are this week telling us to move out of the hotel as soon as the screed is dry and move back home with a screeded floor as it is now apparantly SAFE with a 3 year old whilst we wait 3-4 weeks for carpet to be fitted!!!!!!!! Who is responsible if the little one falls and cracks his head open on a concrete screeded floor????!!!!! BVS ripped the carpet up, removed all the flooring and are not putting it back as it was before sending us home. We’ve come 15.5 weeks, surely send a family home when its safe and a carpet is fitted. BVS’s problem if they haven’t chased the carpet company because they are useless and lazy. As home owners we have chased BVS for 2.5 weeks with the date the screeded floor is going down by the builders who should of booked the carpet fitters in at the same time or atleast the same week, they have failed to contact the carpet company but are returning us to our home with rock hard concrete screeded floors throughout the proerty as its SAFE. I personally have rung the carpet company and ordered my own carpets which BVS have not done and are unaware of as yet but the wait could be 3-4 weeks for fitting. Case Managers at this business are so clueless and shocking, the first case manager Sam has left the company shortly after failing to get drying contractors into our property. The second case manager Chris is a joker, answers questions with a question to get out of a situation, absolute bell!!! He can’t have children or young family members to be considerate enough to put himself in anyone elses shoes thats for sure. You always have to chase for payments also from BVS, you ring up and your case manager is NEVER AVAILABLE and rings back much later. They say they will ring back with information and 7 days later BVS have still not rung back with any carpet information at all!!!! Finally the only slight positive i have from our long situation is the surveyor Stephen was the only good thing we experienced from our situation as he was helpful, polite and turned up to appointments when he said he would.

Mr Mortimer( surveyor) that visited my home, was very pleasant/ polite and thorough checking all places that were affected by the water damage,

I was very satisfied how my claim was dealt with. A reasonable settlement was offered which I accepted. Money was paid to me promptly