Spoke to Khalid at CA Auto Finance U.K. this morning and found him to be helpful, knowledgeable and informative. Khalid sorted everything for me. Would recommend this firm to family and friends. Thank... Ver mais
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Leia as opiniões dos outros
Had to do a direct debit change, which was handled incorrect and due to an admin error the DD was not set up in time - so called and made a payment over the phone (30th July). Got confirmation that DD... Ver mais
A empresa respondeu
When I realised that I wanted to keep my car, I rang CA Auto and you help with advice and reassurance. I rang when advised , talked through what I wanted and within 2 days my finance was checked and... Ver mais
A empresa respondeu
Really impressed with CA Auto Finance UK and the service from Khalid today. He was polite, patient, and explained everything clearly. It made the experience easy and stress‑free. Thanks so much for yo... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre CA Auto Finance UK
Escrito pela empresa
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Informações de contacto
250 Bath Road, SL1 4DX, Berkshire, Reino Unido
- www.ca-autofinance.co.uk
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
I would like to thank Tara and the team…
I would like to thank Tara and the team for being kind helpful and making everything feel like a calm process. Thankyou for your help.
28 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Ganeev was really helpful
Ganeev was really helpful, and went the extra mile to help out! Very kind and friendly on the phone as well!
28 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Give Ganeev a raise
Ganeev was perfect. Kind, understanding and patient. I would highly recommend asking for him.
28 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Jassiem - Customer service
I have had to call CA Auto Finance twice recently and what can I say? The customer service from Jassiem was absolutely brilliant. The first time I called, he explained everything in detail and helped me understand some of the processes in self terminating my contract and by sheer coincidence, when phoning again, he picked up!! I was shown kindness and understanding rarely seen these days and would highly recommend CA Atuo Finance. Their customer service is second to none and I hope Jassiem gets the recognition he deserves for being top class at his job.
21 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
The lady processed everything with…
The lady processed everything with ease. Super friendly and helpful
21 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
great to deal with everything is online…
great to deal with everything is online in a secure account , they keep you up to date with any changes and send yearly account updates i will definatly go with them again if i need car finance in the future
27 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
New adventures
Just started with your company. But overall impressed. No problems.
20 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Jassiem was a delight to speak with…
Jassiem was a delight to speak with really helpful and informative. I couldn’t be happier with the service I received over the phone today. Such a kind individual who was willing to help. Thank you so much.
27 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
This is my 2nd finance deal with CA…
This is my 2nd finance deal with CA Auto Finance in the last 2 years.
No problem whatsoever setting up.
22 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Customer service ,was very efficient
Customer service ,was very efficient, they answered my query and resolved it quickly without being pushed around to other people,
24 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Obtaining finance and paying out early
Obtaining the finance was quick and simple. There were no hassles or fees paying off the balance early.
24 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Clear spoken staff
Clear spoken staff. Super efficient and very helpful. Fast responses to questions too
Would definitely recommend
24 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
My communications with staff were…
My communications with staff were straightforward and easy to understand. My contract was terminated quickly and with no fuss.
24 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Excellent customer service
Excellent customer service! Tara was friendly and professional and she helped me with my problem.One of the best customer service calls that I had. Thank you
22 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care
Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Absolutely brilliant and easy to work…
Absolutely brilliant and easy to work with customer support and settlement was so easy highly recommended excellent service and very helpful and professional 5 stars 🤩
25 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review. It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Horrible nasty people
Horrible nasty people. WARNING everybody, they claim your contract states, if YOU don't contact them before your lease period expires, THEY will decide you want to keep the vehicle & will take the balloon payment straight from you bank account (via your direct debit facility so the bank can't stop it), without ANY prior warning. This was several thousand pounds taken & wiped out our bank account & overdraft facility leaving us with no money until next pay day. Tried several times speaking to the contract end team to explain we have no alternative vehicle arrangements but wanted to hand the vehicle back, so could we delay hand back by a week or two until we could get another vehicle (we have 2 small children), but they refused point-blank, were rude, cut me off mid sentence, condescending, argumentative (despite trying my best to avoid any confrontation & be diplomatic). Shocking service and attitude of staff, AVOID like the plague!
23 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Dear Customer,
We are sorry to hear about your negative experience. Thank you for making us aware of this situation; we appreciate the opportunity to use your feedback to improve our processes.
I have sent a separate request for your contact details so we can reach out to you directly to resolve this matter.
We look forward to getting this resolved.
Best wishes,
The CA Auto Finance Team
Great customer service
They were great in helping me with all my questions I had about my agreement. Khalid was very helpful and walked me through certain processes to help my understanding. Great experience!
23 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review. It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Helpful Costumer Care team
I needed advice and Khalid, from the Costumer Care team was super helpful. He was knowledgable, attentive and caring. It is refreshing to speak to a person and not a terrible AI support bot.
Thank you Khalid!
23 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review. It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
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