Called for a settlement figure. Call answered quickly, no queuing! Gentleman found my account quickly and after some security questions told me amount outstanding and process for clearing the outsta... Ver mais
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Leia as opiniões dos outros
Very easy to set up agreement, helpful with adjusting payment date, fair price and interest. Also very fair final market value for the car. Purchased mine at the end of the agreement, however if finan... Ver mais
Spoke to Khalid at CA Auto Finance U.K. this morning and found him to be helpful, knowledgeable and informative. Khalid sorted everything for me. Would recommend this firm to family and friends. Thank... Ver mais
Tasleen was very helpful and advised me very well I was really stressed about my current circumstances and she help me to make an informed decision which I’m grateful for. Customer service was great a... Ver mais
Informações sobre a empresa
Sobre CA Auto Finance UK
Escrito pela empresa
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Informações de contacto
250 Bath Road, SL1 4DX, Berkshire, Reino Unido
- www.ca-autofinance.co.uk
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to understand terms and conditions…
Easy to understand terms and conditions quick service
24 de julho de 2026
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Excellent customer service throughout…
Excellent customer service throughout the agreement term.
31 de julho de 2026
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Well explained easy to understand and…
Well explained easy to understand and complete
18 de julho de 2026
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
accidentally missed payment, helpful staff
When I moved jobs my payment date moved
I unfortunately forgot to update the direct debit with CA auto meaning I missed a payment.
When I called up, the staff I spoke to were really helpful with what I needed to do and waived the late payment fee since it was the first time I had missed the payment and it was a simple mistake.
I spoke with Khalid and another staff member I didn't get the name of.
31 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
Very polite and professional team when…
Very polite and professional team when I contacted on 3 occasions Khalid was very helpful and explained everything I had to do very well overall a great company to deal with
30 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
Great if you don’t have any issues with…
Great if you don’t have any issues with your vehicle. If you do they won’t help you as they should.
I had to put a claim thru financial ombudsman, had to wait 9 months paying for a car which I didn’t have to be able to get my money back.
15 de dezembro de 2025
Opinião espontânea
Resposta da CA Auto Finance UK
Dear Customer
We sincerely apologize for the negative experience you have had. Thank you for bringing this situation to our attention.
We have sent a separate request for your contact details so we can reach out directly to resolve this matter as quickly as possible.
We look forward to resolving this for you.
Very good customer service from Khalid
Very good customer service from Khalid. He was extremely knowledgeable, reassuring, and kind throughout the entire process. He answered all of my questions with patience and provided clear guidance and support. I really appreciated his professionalism and the excellent customer care he provided. Thank you, Khalid!
31 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
Fantastic company
Fantastic company , staff are so helpful
And very accommodating
15 de julho de 2026
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
I don’t like writing bad reviews
I don’t like writing bad reviews, and to be honest, I’ve been treated worse by other finance companies for less. However, CA Auto finance have made some very frustrating and silly mistakes over the last few months. They have upheld the complaints, but it’s caused me a lot of stress, and mental health worries.
I’ve now had an £18 default payment added to a payment BEFORE it’s taken! It hasn’t even bounced yet?!
I’ve made a complaint about VT, and usually I receive an acknowledgement. However, CA have ignored the complaint, and the follow up. I am making a complaint with regards to “Value Added Products” that have actually expired. I’ve looked into it, and the FCA don’t take kindly to this if it creates a difficult exit for Voluntary Termination.
I’ve now had to write a letter because I need to find out about the VT. I do not use the phone when I require this information in writing.
I need to hand the car back, and be done.
29 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Dear Customer,
We’re sorry to hear about your negative experience you have had.
Thank you for making us aware of this situation. I have sent a request to you for your details so we can contact you to resolve this matter. We look forward to getting this resolved. Best wishes,
The CA Auto Finance Team
Their quick response to my finance…
Their quick response to my finance agreement and the updates with my progress
19 de julho de 2026
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future!
Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team - https://www.caautofinance.co.uk/contact-us/
I would like to thank Tara and the team…
I would like to thank Tara and the team for being kind helpful and making everything feel like a calm process. Thankyou for your help.
28 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Ganeev was really helpful
Ganeev was really helpful, and went the extra mile to help out! Very kind and friendly on the phone as well!
28 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Give Ganeev a raise
Ganeev was perfect. Kind, understanding and patient. I would highly recommend asking for him.
28 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Jassiem - Customer service
I have had to call CA Auto Finance twice recently and what can I say? The customer service from Jassiem was absolutely brilliant. The first time I called, he explained everything in detail and helped me understand some of the processes in self terminating my contract and by sheer coincidence, when phoning again, he picked up!! I was shown kindness and understanding rarely seen these days and would highly recommend CA Atuo Finance. Their customer service is second to none and I hope Jassiem gets the recognition he deserves for being top class at his job.
21 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
The lady processed everything with…
The lady processed everything with ease. Super friendly and helpful
21 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
great to deal with everything is online…
great to deal with everything is online in a secure account , they keep you up to date with any changes and send yearly account updates i will definatly go with them again if i need car finance in the future
27 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
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