Called for a settlement figure. Call answered quickly, no queuing! Gentleman found my account quickly and after some security questions told me amount outstanding and process for clearing the outsta... Ver mais
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Leia as opiniões dos outros
Very easy to set up agreement, helpful with adjusting payment date, fair price and interest. Also very fair final market value for the car. Purchased mine at the end of the agreement, however if finan... Ver mais
Spoke to Khalid at CA Auto Finance U.K. this morning and found him to be helpful, knowledgeable and informative. Khalid sorted everything for me. Would recommend this firm to family and friends. Thank... Ver mais
Tasleen was very helpful and advised me very well I was really stressed about my current circumstances and she help me to make an informed decision which I’m grateful for. Customer service was great a... Ver mais
Informações sobre a empresa
Sobre CA Auto Finance UK
Escrito pela empresa
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Informações de contacto
250 Bath Road, SL1 4DX, Berkshire, Reino Unido
- www.ca-autofinance.co.uk
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jassiem - Customer service
I have had to call CA Auto Finance twice recently and what can I say? The customer service from Jassiem was absolutely brilliant. The first time I called, he explained everything in detail and helped me understand some of the processes in self terminating my contract and by sheer coincidence, when phoning again, he picked up!! I was shown kindness and understanding rarely seen these days and would highly recommend CA Atuo Finance. Their customer service is second to none and I hope Jassiem gets the recognition he deserves for being top class at his job.
21 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
The lady processed everything with…
The lady processed everything with ease. Super friendly and helpful
21 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
great to deal with everything is online…
great to deal with everything is online in a secure account , they keep you up to date with any changes and send yearly account updates i will definatly go with them again if i need car finance in the future
27 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
New adventures
Just started with your company. But overall impressed. No problems.
20 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Jassiem was a delight to speak with…
Jassiem was a delight to speak with really helpful and informative. I couldn’t be happier with the service I received over the phone today. Such a kind individual who was willing to help. Thank you so much.
27 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
This is my 2nd finance deal with CA…
This is my 2nd finance deal with CA Auto Finance in the last 2 years.
No problem whatsoever setting up.
22 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Customer service ,was very efficient
Customer service ,was very efficient, they answered my query and resolved it quickly without being pushed around to other people,
24 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Obtaining finance and paying out early
Obtaining the finance was quick and simple. There were no hassles or fees paying off the balance early.
24 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Clear spoken staff
Clear spoken staff. Super efficient and very helpful. Fast responses to questions too
Would definitely recommend
24 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
My communications with staff were…
My communications with staff were straightforward and easy to understand. My contract was terminated quickly and with no fuss.
24 de julho de 2026
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Excellent customer service
Excellent customer service! Tara was friendly and professional and she helped me with my problem.One of the best customer service calls that I had. Thank you
22 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you for taking the time to leave a positive review. It is always encouraging to hear that we are providing the best possible service.
Should you have any further questions, please do not hesitate to contact our Customer Care
Team here: https://www.caautofinance.co.uk/contact-us/
(https://www.caautofinance.co.uk/contact-us/)
Absolutely brilliant and easy to work…
Absolutely brilliant and easy to work with customer support and settlement was so easy highly recommended excellent service and very helpful and professional 5 stars 🤩
25 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review. It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Horrible nasty people
Horrible nasty people. WARNING everybody, they claim your contract states, if YOU don't contact them before your lease period expires, THEY will decide you want to keep the vehicle & will take the balloon payment straight from you bank account (via your direct debit facility so the bank can't stop it), without ANY prior warning. This was several thousand pounds taken & wiped out our bank account & overdraft facility leaving us with no money until next pay day. Tried several times speaking to the contract end team to explain we have no alternative vehicle arrangements but wanted to hand the vehicle back, so could we delay hand back by a week or two until we could get another vehicle (we have 2 small children), but they refused point-blank, were rude, cut me off mid sentence, condescending, argumentative (despite trying my best to avoid any confrontation & be diplomatic). Shocking service and attitude of staff, AVOID like the plague!
23 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Dear Customer,
We are sorry to hear about your negative experience. Thank you for making us aware of this situation; we appreciate the opportunity to use your feedback to improve our processes.
I have sent a separate request for your contact details so we can reach out to you directly to resolve this matter.
We look forward to getting this resolved.
Best wishes,
The CA Auto Finance Team
Great customer service
They were great in helping me with all my questions I had about my agreement. Khalid was very helpful and walked me through certain processes to help my understanding. Great experience!
23 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review. It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Helpful Costumer Care team
I needed advice and Khalid, from the Costumer Care team was super helpful. He was knowledgable, attentive and caring. It is refreshing to speak to a person and not a terrible AI support bot.
Thank you Khalid!
23 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review. It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Really helpful company
I have been dealing with Jay, Jay has been super helpful. After raising issues with the car to the garage and not getting anywhere, I raised a complaint with CA. They have helped me get my car back on the road by paying the repair costs due to the car only being with me a matter of days before there was issues. They have spoken to the car company who are useless and decided to help me due to the rubbish I have had from the car garage. Super helpful! Thanks CA
23 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review. It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
I got behind in arrears
I got behind in arrears, because i had to pay the rent because my partner got made redundant. Called the arrears department. One guy was not too bad and said he can help me make with the arrwars by upping the amount monthly till it was paid off, but i had to call back the next day because the guy that dealt with it was in then. So i called back the next day to be told thats not going to happen and they wouldnt be entertaining it and i had to pay the arrears in one. It went on for a few week to then be told i had to pay the whole amount of the car in one or it would be getting put up for auction. Fastforward to today, its now taken and to be honest if anyone was to ask me about your compant i would tell them to stay away because your as helpful as a dry wet wipe. I also want all the calls i made to the arrears department put onto a usb drive please, because i am going to give it to my friends dad who is a solicitor and ask him if its worth my time and money to sue. You can email me back asking for my information as i am not putting it on here.
1 de abril de 2026
Resposta da CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Great Customer service
I was kindly greeted by Khalid who helped me with my enquiry, he was polite and very knowledgeable, he provided such amazing customer service and I highly recommend him if you want your enquiry met with perfect results
22 de julho de 2026
Opinião espontânea
Resposta da CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review. It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review. It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
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