Steve the Camping Connect Engineer installed WiFi to our static caravan, he was very polite and friendly and worked very efficiently. He also had to add another Access Point to our site, making adjus... Ver mais
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Wayne Anderson our engineer has been amazing spent time helping us get set up nothing was too much trouble , he was very polite made sure everything was working including our phones, he left everythi... Ver mais
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We.purchased a used static and was given Camping Connect details as the precious owner highly rated them, the static van is in a poor signal area so could not use our mobiles etc, once connected whic... Ver mais
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Adam who installed our Internet in our caravan was polite and respectful through out. Adam phoned us to say he was 15 minutes away. He arrived introduced him self and explained every thing that he was... Ver mais
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Informações sobre a empresa
Escrito pela empresa
With over 550 sites in the UK, Camping Connect is a premier WiFi provider, offering integrated solutions such as guest WiFi, broadband and Smart Park services for the leisure industry. We deliver superfast, reliable, and secure WiFi systems tailored to the unique needs of the leisure industry, including caravan parks, holiday parks, resorts, touring, glamping and camping parks. No matter how big, small or remote your park is - we have a WiFi solution for you! We have a commitment to customer satisfaction, providing 24/7 cloud-based monitoring, family-friendly content filters, and a dedicated 24/7 support team. Camping Connect ensures that guests and holiday home-owners can enjoy a seamless online experience while park owners enjoy peace of mind.
Informações de contacto
Unit A, Kestrel Way, Garngoch Industrial Estate, Penllergaer, SA4 9WN, Swansea, Reino Unido
- 01792277230
- help@campingconnect.co.uk
- www.campingconnect.co.uk
4,7
Excelente
199 opiniões
Sem histórico recente de solicitação de opiniões
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Highly delighted..
We only joined last year, but are really pleased with them, the fitting was easy and the fitter was friendly, he even got to us early. Over the year we had no problems at all and look forward to the same continued good service this year. Thank you to all the Camping Connect team..
7 de junho de 2024
Opinião espontânea
Resposta da Camping Connect
Hi there,
Thank you for the glowing 5-star review and for the positive comments.
Many thanks,
Camping Connect
Mark & Steve perfect job
Mark & Steve new installation. Very friendly, efficient, on time, answered every question, great WiFi, perfect job.
17 de janeiro de 2025
Opinião espontânea
Resposta da Camping Connect
Hi Ray,
Thank you for leaving a 5-star review and for the nice comments about Mark and Steve. I will pass these comments over to them so they are aware.
Many thanks,
Camping Connect
Excellent customer support when we had…
Excellent customer support when we had an issue recently, resolved quickly and pleasantly. Good quality WiFi
18 de janeiro de 2025
Opinião espontânea
Resposta da Camping Connect
Hi there,
Thank you for the positive comments about our customer support and for the 5-star review.
Many thanks,
Camping Connect
Always so helpful
Always so helpful, communicated well and always courteous and polite. Fitting team were great and very happy with the end result. Adam is very knowledgeable.
25 de novembro de 2024
Opinião espontânea
Resposta da Camping Connect
Hi Alex,
Thank you for taking the time to leave a 5-star review.
I am glad to hear that we were helpful and you are happy with the end result.
I will pass your nice comments over to Adam.
Many thanks,
Camping Connect
Survey visit
Mark Greenall came to do a survey. Quick and efficient, polite and easy to deal with.
14 de novembro de 2024
Opinião espontânea
Resposta da Camping Connect
Hi James, thank you for leaving us a 5-star review. Mark has been informed of your kind words.
Many thanks,
Camping Connect Team
Unfortunately I missed most of the…
Unfortunately I missed most of the seasons coverage because of illness. However, the fitting team and availability have been outstanding whilst I have used the service. Should be a 5 star but don't know if i missed any problem haha.
10 de novembro de 2024
Opinião espontânea
Resposta da Camping Connect
Hi Wayne, thank you for leaving us the 4-star review. We appreciate your positive comments.
Many thanks,
Camping Connect Team
Had a problem with my internet camping…
Had a problem with my internet camping connect did a remarkable job in getting the right results for me up and running again thank you once again 👍🏻
25 de outubro de 2024
Opinião espontânea
Resposta da Camping Connect
Hi Garry, thank you for taking the time to leave a review and for the nice words. We are glad to hear that our support team was able to help resolve your issue to your satisfaction.
Many thanks,
Camping Connect Team
Phoned on a Sunday to sort out taking…
Phoned on a Sunday to sort out taking over the wi-fi in a static we had recently bought which meant archiving the previous account and setting up a new one.
All quickly and efficiently done in a friendly manner.
13 de outubro de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you for your kind words! We're glad to hear that our team was able to assist you efficiently with your new Wi-Fi setup. We always strive to provide friendly and prompt service. If you have any further questions or need assistance in the future, don’t hesitate to reach out.
Camping Connect Team
'Pedestrian' response to outage
'Pedestrian' response to outage, and 'couldn't care less' customer service.
According to the site owner, they're worse in the peak holiday season.
9 de outubro de 2024
Opinião espontânea
Resposta da Camping Connect
I want to sincerely apologise for the experience you’ve had. Please know that we never intentionally provide poor service to any of our customers, and we truly value your feedback. We always aim to deliver reliable service, and it’s disheartening to hear that we have fallen short in your case.
Outages can happen for various reasons, some of which are unfortunately beyond our control, such as external factors affecting the park’s infrastructure. However, we fully understand the frustration this causes, especially during the peak holiday season, and we would like the chance to put things right. We have tried to reach you for more information about your case and to identify the park and the specific problem so we can contact the park directly and investigate the issue thoroughly. Our goal is to identify and resolve the situation to prevent further disruption.
We are also puzzled as to why the park itself has not contacted us to express its concerns. We take pride in being responsive and proactive, and this is the first time we’ve been made aware of such a significant service issue with the WiFI or our customer services. While we are not suggesting that no issue exists, it probably does, we sometimes do not know unless customers talk to us due to the technical nature of the product and remote installation sites. We are committed to resolving it promptly, and again, we apologise for any inconvenience this has caused.
Regarding the interactions with our team, I am very concerned about your experience with what you described as “pedestrian” and “couldn’t care less” customer service. We work hard to train our staff to provide excellent service, and it’s upsetting to hear that this hasn’t been the case. I’d be grateful if you could let us know who you spoke with so we can provide additional training and coaching to ensure this does not happen again. Please be assured that no team member would ever knowingly offer subpar support, and we take this very seriously and only want to improve our team so that we can provide the best service we can.
We would greatly appreciate the opportunity to address the issue with the park and demonstrate that your experience is not reflective of our usual service standards. Once again, I’m sorry for the inconvenience caused, and I hope we can work together to resolve this.
Please email our team on help@campingconnect.co.uk reference ''Pedestrian' response to outage" as we have a ticket open trying to investigate but we have no info from you.
Kind regards,
Camping Connect
01792 277230
Bought WiFi twice unsuccessfully.
Bought WiFi twice. Both time voucher not sent requiring call to support to resolve. They allegedly have a maximum 10 minute queue but we have been holding for 45 minutes and still not answered. I certainly would not recommend this company.
8 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Hi Michael, I apologise for the issues you have experienced with receiving the voucher code, I believe we have now sent you a text containing the voucher code, and I'll be speaking with the team next week to try and resolve the underlying issue you have been experiencing, and we will also look at improving our call queue for when we are experiencing a high call volume. Thank you.
Another weekend away, another useless service
Once again, turned up on a site without internet connection. Told to log on to Camping Connect. I paid for premium fast service. Well, if that is fast, I wouldn’t want the slow. A total waste of time. I will find an alternative next year. I’ve wasted far too much money on Camping Connect
8 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Hi Wyn, I'm sorry to hear about your poor experience with the service. I've located your account and have refunded you. If you could provide us with further details like your pitch number, we can investigate to find out where the problem is, and if you do visit the site again in the future, please feel free to get in contact with us and we can try and get any issues resolved for you. Thank you.
Camping Connect - an excellent partner to have!
Excellent customer service with decent speeds for all but the most bandwidth-hungry applications such as graphic intensive PC or console online gaming. Multiple mobile devices accessing general browsing and social media requirements is not a problem. Music and TV streaming and even video-calling such as Facetime or Facebook Messenger is taken in it's stride without buffering!
As a caravan owner, it allows me to offer my guests, reliable internet connectivity and is a great benefit to have!
I would definitely recommend Camping Connect to other caravan owners looking to subscribe to the service and wouldn't hesitate recommend Camping Connect to guests looking to purchase a temporary solution whilst on holiday to provide them with internet access - should their caravan not already come with internet access included.
7 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you for your fantastic review! We’re thrilled to hear that our service meets your needs and provides reliable connectivity for you and your guests. It’s great to know that our internet can handle everything from streaming to video calls without any issues.
Camping Connect Team
Excellent service…
Our mobile signal on site is none existant in Machynlleth, so when dad was diagnosed with cancer we needed a reliable service to continue to contact the oncology unit. Camping Connect allowed him to continue to travel to the caravan without having the addition worry of being without a signal. We can't thank Camping Connect enough for their quick and easy installation allowing those precious memories to be made during the little time we had left. When we had a recent problem, the communication via email was excellent the problem was explained and resolved quickly. Thank you would highly recommend to anyone considering Camping Connect
7 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you for your kind words and review. We’re glad our service could support your family during such an important time.
Camping Connect Team
Pleased with this service
The gentleman who fitted our Wi-Fi was very helpful and a lovely person. The information was good with getting us started to use it. He even came back to check all was ok. Had no problems at all. Great service.
7 de maio de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you for your kind words! We’re glad to hear that our installer provided excellent service and support. It's great to know everything is working well for you.
Camping Connect Team
Never had a problem ,always connected
5 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you for your feedback! We're thrilled to hear that you've had such a smooth experience with us.
Camping Connect Team
Camping Connect in-van Wifi is the only option
We use Camping Connect in-van Wifi, and it truly is the best service/connection we have had. We had it from our first caravan, and after several attempts at "hot spots" with our mobile connection and some very frazzled conversations on how it was useless, we contacted Camping Connect. They came and installed the router and honestly, it was the best decision we ever made. We have since moved and upgraded our caravan, but installation of Camping Connect was top of our priority list to do. I would honestly, hand on heart, recommend Camping Connect to anyone. It's not even expensive - compare it to what you would pay for a mobile service with potential loss of connections - Camping Connect every time, great service and great connection
5 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you so much for your wonderful review! We’re delighted to hear that Camping Connect has made such a positive impact on your experience, especially after your previous struggles with mobile hotspots. It’s fantastic to know that you prioritized us for your new caravan installation. Your heartfelt recommendation truly means the world to us.
Camping Connect Team
Great service at Camping Connect
Great service at Camping Connect from start to finish.
A trouble-free quick installation, followed by excellent service at the agreed speed with no issues over the last 12 months.
I would not hesitate to recommend their use to anyone looking for a good reliable caravan Wi-Fi system.
5 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you for your fantastic feedback! We're thrilled to hear that your experience with Camping Connect has been smooth and reliable over the past year. Your recommendation means a lot to us, and we’re glad to have met your expectations.
Camping Connect Team
Definitely recommend.
We use camping connect at our caravan in Morfa Bychan which is a remote site. We have found it to be brilliant. It runs our smart TV, wifi heating, alexa, multiple phones with no issue. The one time we did lose connection they were very helpful and had it up and running again quickly. I would recommend.
5 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you for your wonderful review! We're so glad to hear that Camping Connect has been reliable for all your devices at Morfa Bychan. It’s great to know our team was able to help quickly when you needed it.
Great service from installation till…
Great service from installation till now , full WiFi every time we're at the van it's better than at home
5 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying reliable WiFi at your van and that it even surpasses your home connection.
Camping Connect Team
Very efficient
Very efficient installation was quick and easy took about 45 minutes with us. Not had any major issues just a reboot needed at the stat of the season and this was simply resolved after an email within an email of a few hours would highly recommend this firm, for cost and service with polite and friendly sty.
4 de setembro de 2024
Opinião espontânea
Resposta da Camping Connect
Thank you for your kind words! We're glad to hear that your installation was quick and easy, and it's great to know we could resolve your issue promptly.
Camping Connect Team
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