Canvas Castle Opiniões 

1095
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Hello Canvas, I recently purchased a new home that is currently being renovated and with that, I am redecorating. I LOVE Banksy and came across your site while searching. Not only did I find wh... Ver mais

Classificada 5 em 5 estrelas

I’d like to thank CANVAS CASTLE for the tailored solution they offered to address my unique requirements, along with the sincere attention shown during my ordering experience. Their quick response mad... Ver mais

Classificada 1 em 5 estrelas

No customer service number. Email person maybe a bot is a wise asx excuse maker for a continuous series of lies. There art work isn't posted to anything. It's a rolled up poster. HEED. Shop elsewhe... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was only supposed to browse, but clearly your collections had other plans for me. I absolutely love the variety you offer—there’s so much to choose from! Prices are very reasonable with sales tha... Ver mais


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(1095)

80 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Do It Yourself Scam

The canvas painting wasn’t what I expected. Different colors and look. Very deceiving. Then I paid for framing and I get a DIY frame which was shocking. You pay for framing and what do you get a DIY frame and a rolled up piece of canvas art. The frame doesn’t even fit the painting. The company doesn’t pay for shipping and don’t provide refunds. I am just thinking of throwing away the frame since it’s useless and putting the art in a different frame.

19 de agosto de 2025
Opinião espontânea
logótipo da Canvas Castle

Resposta da Canvas Castle

Hi Sheila - I just checked your order and you ordered the diy frame. If you want ready to hang you just go to the ready to hang page

https://www.canvas-castle.com/ready-to-hang

We're happy to help you out, just email the support@canvas-castle.com team and we'll look after you x

Classificada 5 em 5 estrelas

The website has been very easy to…

The website has been very easy to navigate and to find my favorite pieces of art!
I expected to pay a lot more for some of the artwork that I was interested in.
I can even use PayPal and spread out my payments.

7 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic experience from start to finish

From start to finish my experience with this purchase was amazing. First of all I fell in love with the art. Such a cool piece and it was so easy to go through the order process. Once ordered, the communication about expectations for shipping time, etc., were very clear. Once I received my piece, I was so pleasantly surprised to discover that it came with the materials for me to frame it myself and very clear and easy directions on how to do that. I was able to have it framed and hung within 30 minutes and I now have a beautiful piece that is a conversation piece in my home. Such a great experience. I even got a complimentary gift which I love. I’ll definitely be ordering more from this great company.

17 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT BUY FROM HERE!!

DO NOT BUY FROM HERE!!! It is a scam. I ordered a canvas for $130 and what I got was a cheap poster. Zero detail provided when purchasing. I attempted to contact support and they provided zero help and then wouldn’t respond. So many options out there avoid this company.

5 de junho de 2025
Opinião espontânea
logótipo da Canvas Castle

Resposta da Canvas Castle

Hi Jeff! I just checked your order and you didn't select "with frame" so received the print only. We're happy to help you out, please just email the support@canvas-castle.com team and we'll look after you. Please note these aren't cheap posters, they are premium quality cotton/polyester

Classificada 2 em 5 estrelas

Bought a picture and frame a few months…

Bought a picture and frame a few months ago the double sided tape round the frame as stated to come off not be buying again ripoff

24 de julho de 2024
Opinião espontânea
logótipo da Canvas Castle

Resposta da Canvas Castle

Hi Chris - I'm so sorry to hear that! Please email the support@canvas-castle.com team, we'll look after you immediately x

Classificada 5 em 5 estrelas

Love the Wide Selection!

I am so pleased with the visual texture, the color spectrum available and you offer an eclectic assortment of styles and size. The only thing that tis difficult with this picture is that it makes me wish I had a bigger house! 😊

1 de julho de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Nice canvas, shame not what ordered!

I love my canvas but it was supposed to come framed. The frame in the photos on the website is a black glossy frame. I actually went a size smaller from what I originally wanted specifically because the largest size couldn't be ordered framed..

What arrived was a canvas n a load of bits of wood for me to wrap the canvas round creating a frame less wall piece. This is completely different from shown on website or what I actually ordered.

Really not impressed this was essentially a DIY thing you charged me extra for!

EDITED FOR REPLY:
The product ordered was described as "100cm x 70cm WITH FRAME" The only other option was canvas only. In addition, the photo of the product (which was even included in the order confirmation) clearly shows a thin, black, glossy frame all the way round the canvas.
This is different to the product I received. If there is a third option that you claim I have somehow ordered in error, I feel that is a mistake on the part of your website not being clear.
Bottom line, if you order a canvas that the product description called "with frame" and the photo of it shows a frame, don't be surprised when customers expect it to come framed.

17 de julho de 2025
Opinião espontânea
logótipo da Canvas Castle

Resposta da Canvas Castle

Updated for reply!

Hi Helen! Thank you for the review. You selected the print and simple to assemble inner frame option, not the stretched canvas and floating frame option. It's an honest mistake and if you email the team we'll send you the ready to hang piece with black frame

Hi Helen - you ordered from the product page with the diy frame option. If you want ready to hang you just go to the ready to hang page here:

https://www.canvas-castle.com/ready-to-hang

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