Canvas Castle Opiniões 

1095
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Hello Canvas, I recently purchased a new home that is currently being renovated and with that, I am redecorating. I LOVE Banksy and came across your site while searching. Not only did I find wh... Ver mais

Classificada 5 em 5 estrelas

I’d like to thank CANVAS CASTLE for the tailored solution they offered to address my unique requirements, along with the sincere attention shown during my ordering experience. Their quick response mad... Ver mais

Classificada 1 em 5 estrelas

No customer service number. Email person maybe a bot is a wise asx excuse maker for a continuous series of lies. There art work isn't posted to anything. It's a rolled up poster. HEED. Shop elsewhe... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was only supposed to browse, but clearly your collections had other plans for me. I absolutely love the variety you offer—there’s so much to choose from! Prices are very reasonable with sales tha... Ver mais


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(1095)

80 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I really enjoy the Canvas Castle…

I really enjoy the Canvas Castle artwork because of how vibrant and colorful it is. The bold use of bright colors instantly catches your eye and brings a sense of energy and life to the piece. Each color seems thoughtfully placed, creating a playful and magical atmosphere that draws you in. The way the different shades blend together makes the paintings feel like it belongs in a fairytale world, filled with imagination and wonder.

Another reason I like this artwork is because it has a lot of little details that keep you looking at it longer. The colorful paintings and lively backgrounds make the entire scene feel cheerful and welcoming. It’s the kind of artwork that can brighten up any room and lift your mood just by looking at it. Overall, the artwork has beautiful and joyful pieces that stand out for its creativity and vibrant styles.

21 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

1 out of 5 ⭐️ – Do Not Order from CanvasCastle: Misleading, Rude, and Unreliable

⭐️ 1 out of 5 – CanvasCastle: Misleading, Rude, and Unreliable
Order Placed: June 8, 2025 (invoice shows June 9)
Paid: $100 for a 55”x 28” canvas
Shipping Delays & Phantom Tracking - I received a tracking number on June 14, but as of June 18, 8:53 PM EST, FedEx still shows only “Shipment information sent” — no actual pickup or transit scan.
* This is a common complaint: other customers regularly report FedEx/UPS labels issued days (or weeks) before actual shipment ([reddit.com][1]).
Misleading Location & Fulfillment - The website lists a Miami, FL address; Trustpilot shows New Zealand; reviews mention shipping out of India — all without clear disclosure.
*Many customers confirm shipments are actually printed and sent from India, despite suggestions of domestic fulfillment.
Poor Customer Service & Tone-Deaf Replies - My direct inquiries—“where’s my package?”—went unanswered or were deflected (“refer to FAQ”).
* When I pressed further, I was rudely called “anxious” and told to “relax” in a condescending tone.
Here is their most recent reply to me: “I'm so sorry you're having such a hard time, we've never had a customer like you before. I'm so sorry you're so wound up and anxious over a simple online purchase. If there was something I could do to you to calm you down I would

In regards to your continued anxiety

1) The Support team is in the USA, yes I am in Miami. I have no idea where you got our NZ Finance address from but that's a very unusual thing to write about
2) I'm not sure how else to keep telling you but when you're order has finished transit it will be scanned for delivery. You will wait for your order like everyone else
3) Again Sharon, I'm not an anxiety expert, I can't help you. I'm sorry
4) And again, your order will arrive without issue within the advertised timeframe

Please stay safe and relax. This will be our last communication with you

Kind regards, CC”
* That matches reports of rude, dismissive behavior where customers are blamed or ignored ([reddit.com][1]).
Product Quality & Consistency - online reviews indicate varying print quality and frequent damage: “Product arrived damaged after shipping from India” and no replies after multiple contacts ([slickdeals.net][2], [reviews.io][3]).
* One user received the wrong product entirely, with no response via contact or social media .
* Other reports mention warped frames, faded colors, or poor framing/gluing ([slickdeals.net][2]).
Misleading Marketing Claims - The company often touts itself as "one of the world’s largest canvas companies," which appears to be unsubstantiated marketing fluff. It doesn’t appear in credible industry rankings, and many customers doubt the claim ([starevaluator.com][4]).

Bottom Line — only order with them if you want: phantom tracking numbers and phantom shipments, opaque offshore fulfillment disguised as domestic, dismissive and unhelpful customer responses and reported poor print quality and damaged goods.
Recommended Actions for those also swindled:
1. **Initiate a chargeback or dispute**—multiple customers say that was the only thing that got a meaningful response ([reddit.com][1], [sitejabber.com][5], [slickdeals.net][2]).
2. **Document everything**—save all emails, screenshots, and timestamps—should you need to escalate to your bank or a consumer protection agency.
3. **Post honest reviews**—your detailed experience can help others avoid this.
4. **Explore alternatives**—services like Prodigi and Printify are often recommended for quality, reliability, and better service ([reddit.com][1], [reddit.com][6]).
Final Verdict - Avoid ordering from CanvasCastle unless you're comfortable with massive delays, uncertain shipping, and poor customer service.** I spent $100 and got nothing, not even a clear answer. Don’t let them ghost you—dispute the charge, warn others, and go with a more reputable provider.
I tried to list links referenced above but Trustpilot doesn’t allow links.

8 de junho de 2025
logótipo da Canvas Castle

Resposta da Canvas Castle

Hi Sharon - this is absolutely not our company, you have the wrong company here and we have no one under your name. We are the third largest canvas company in the world and all our orders arrive quickly. Please email the support@canvas-castle.com team x

Classificada 1 em 5 estrelas

AVOID the product and the company

AVOID.

Very poor communication, unclear about the whole "framing" process, very rude on email, a very long ordering time and when the product did finally arrive is was very poor. I ordered a "framed" product, and it arrived as a DIY canvas, with very poor instructions, a useless online video on "how to do it". Returning it immediately. AWFUL.

18 de junho de 2025
Opinião espontânea
logótipo da Canvas Castle

Resposta da Canvas Castle

Hi Ian - this is not true. You lost your tracking number so we resent it. Your order arrived in 9 days which is very reasonable. And you didn't order "framed", you ordered the diy frame. The diy frame video is designed to be very simple to follow but if you need help we're happy to assist, please just email the team. Additionally if want framed, please select this option when choosing your size

Classificada 3 em 5 estrelas

READ EVERY LINE

I ordered 2 art pieces & thought the price was very good, especially for being framed. Problem was, they weren’t framed. You go to the site, you click on a picture you like, you select a size & ‘with frame’ & then you pay. Unfortunately there is nothing there to indicate they are DIY……. UNLESS you click on read more & go to the very last line. The frame itself is cheap wood & compressed cardboard for the perimeter with absolutely no center support. I was very happy with the canvas paintings themselves, but I would never have paid additional money for the quality of the DIY frame. My pictures are now at Michael’s where they will be properly framed. I felt the site was intentionally set up this way & somewhat deceptive. I have responded to the company & would hope that they would credit my account for the additional price they charge for ‘framed’ which would be $30 for each picture ($60). Ord#54617

12 de junho de 2025
Opinião espontânea
logótipo da Canvas Castle

Resposta da Canvas Castle

Hi Mike! We don't have anyone under you name sorry but you can buy Ready to Hang for framed art (please go here - www.canvas-castle.com/ready-to-hang), print only, or print and diy inner frame. It seems like you chose the diy inner frame option, if you would like to change to ready to hang/framed please just email the team with your order number and we'll be happy to assist. Yes our prices for framed, diy frame and print only are the lowest on the world, we strive to provide the highest quality art in the world at the lowest price

*update: Hi Mike, just replying to your updated comment - you can't have ordered "framed" or you would have received a framed, ready to hang canvas. If you ordered the diy frames you definitely don't need to go to Michael's, the frames are very easy to fit and most people prefer these frames regardless because of the low cost. In any case please just email our Support team, we'll look after you x

Classificada 5 em 5 estrelas

Satisfied shopper

I had a great experience shopping online at Canvas Castle. The portal was very user-friendly, easy to search, and simple to create an account with no obligation or pushy sales pitches. I will definitely use again.

9 de junho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Great way to start your Sunday…

Great way to start your Sunday breakfast in bed and flicking through canvas-castle.com.
Rexlaing, fun and so much to choose from...loved the pop art most.
Definitely coming back.

18 de maio de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Still waiting on my order, but so far so good!

I haven’t received my order yet, so I can’t speak to the final product—but I wanted to share my experience so far. The ordering process was smooth and the website was easy to navigate. I appreciated the clear customization options and checkout was simple.

I’m really excited to see how the final piece turns out! I’ll be happy to update this review once it arrives. So far, the customer service and experience have been promising.

6 de maio de 2025
Opinião espontânea

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