So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I would have appreciated being informed that you were going into liquidation three days after my purchase so that I would not be able to return my purchase. Now I am left with a dress that I cannot we... Ver mais
I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fai... Ver mais
A empresa respondeu
Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Www.caramellauk.com
Informações de contacto
CARAMELLA HQ, CH43 3DT, PRENTON, Reino Unido
- 03330154040
- CUSTOMERSERVICE@CARAMELLAUK.COM
- www.caramellauk.com
4,5
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service always helpful and…
Customer service always helpful and very quick to respond
23 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
amazing!!
ordered a beautiful yellow two piece!! had great service and definitely would order again 🤩🤩 THANK YOU!🤍
1 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Claudia
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Amazing customer service from Eve
Amazing customer service from Eve - really helpful & quick to get back to me! Saved the day for my Birthday x
22 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Brodie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I ordered boots that arrived but were…
I ordered boots that arrived but were really small. The returns portal wasn’t working so I contacted customer care as you only have a 14 day return window. I received an Email from Eve with a Royal Mail link as an alternative return method. I used the link and Royal Mail brought a label and collected my parcel.
I received notification that the item had been delivered to them but received no email acknowledgment from them so I emailed customer care. Now the same Eve that emailed me the link is questioning how I paid for my return. Not slightly interested in the fact that they owe me my refund. If you email regarding a problem and they send you a solution that you use why can’t I get my refund and why are customer care so crap. Absolutely fixated on getting their over inflated returns charge. AVOID
22 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Jamie
Thank you for your feedback. Our team have looked into this for you and can see you used a pre paid returns link to return back to us but this link should not charge you so was wondering how you paid already for the return as you should not have paid for anything with the specific link that the team sent you, the £4.99 is deducted from your refund as you do not pay upfront for the returns label,
Your refund has been processed and will be in your account the next couple of days
We would like to thank you for your patience whilst this refund is being processed
CARAMELLA x
Great customer service
Great customer service. Really quick when asking about stock and sizing etc! Can’t wait to place my first order x
21 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Jayde
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Placed an order and had a query about…
Placed an order and had a query about my delivery, emailed customer service and the girl Eva was really helpful, gave a prompt n professional reply. Love all the clothing and even better when you have great customer service xx
17 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Shannon
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Resposta da CARAMELLA
Hey there
Sorry to hear you are unhappy with our returns fee, however you may return items using alternative methods or your own returns method which is stated on our website
Caramella x
Fast dispatch and amazing quality of…
Fast dispatch and amazing quality of clothes. So happy with my holiday purchases. Will be buying from Carmella again!
9 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Hannah
We are so glad you are happy with the service you received from us! it's our pleasure!
We hope to see you shopping with us again soon!
Caramella🤎
Resposta da CARAMELLA
Hey Charlotte!
We are so glad you are happy with your items form us
We hope to see you shopping with us again soon!
Caramella🤎
Contacted customer services and…
Contacted customer services and received a helpful, prompt reply! Spoke to Eve who was very helpful and helped with my query.
Thanks again
14 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Megan
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Always the best quality gorge clothes…
Always the best quality gorge clothes and amazing customer service,my fave 💕💕
11 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Sarah
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query and we hope you love your pieces form us
We hope to see you shopping with us again soon!
Caramella🤎
Gorgeous outfits
Ordered an off the shoulder white dress which I absolutely loved. The quality was amazing and everyone commented how gorgeous it was.
8 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Nicola
We are so glad you are happy with the ELL bardot dress in ivory! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
Excellent quality and 5 star customer…
Excellent quality and 5 star customer service! Always get compliments wearing Caramella!
10 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Tash
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Wrong address
I accidentally put an order in
to be sent to the wrong address and immediately without any fuss or panic they got my order sent out to the correct address as quick as possible, I expected it to be a while but it was at my house in days! They couldn’t have been any nicer and helpful about it! Also LOVE the high quality of the dress I ordered
3 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Rachel
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Resposta da CARAMELLA
Hey Chloe!
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
Best service
The best customer services when you need them & items are always immaculate. One of my favourite brands to buy from by far x
9 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Beth
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Resposta da CARAMELLA
Hey Amanda
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Love the clothes
Love the clothes, I have bought lots of gorgeous items from Caramella, fast delivery, amazing customer service 10/10 👌🏻
7 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Claire
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Outstanding customer service and…
Outstanding customer service and delivery prompt, service is first class have and will always continue to buy from this company nothing it too hard for customer service to assist with really don’t get better than these guys thanks for such an amazing service and speedy delivery
1 de julho de 2025
Opinião espontânea
Resposta da CARAMELLA
Hey Ashley
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Highly recommend !
Customer service team respond quickly and are very helpful! I missed the return date and they gave me a gift card. Would highly recommend!
30 de junho de 2025
Opinião espontânea
Resposta da CARAMELLA
Thank you so much for your fabulous review! although we would love this to be a 5 star ;)
Caramella x
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