CARAMELLA Opiniões 

1228
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I would have appreciated being informed that you were going into liquidation three days after my purchase so that I would not be able to return my purchase. Now I am left with a dress that I cannot we... Ver mais

Classificada 5 em 5 estrelas

I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fai... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... Ver mais

A empresa respondeu

Informações sobre a empresa

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Escrito pela empresa

Www.caramellauk.com


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(1228)

161 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ordered the blue sequin dress for a… a

Ordered the blue sequin dress for a wedding with the rose corsage to match wow what can I say it’s stunning fitted like a glove and best of all my friend told me about this being in the sale just 24.99
I love caramella always stunnn outfits !

27 de agosto de 2025
Opinião espontânea
logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Ashley,

We are so glad you are happy with your order from us!

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 1 em 5 estrelas

Rubbish customer service

Honestly rubbish customer service, they don’t listen to a word you say, could not simply cancel an order for me as I didn’t realise it was a pre-order! After a month of emails back and forth sent it to me anyway and charged me, knowing I did not want the product and wanted to cancel the order. Honestly a complete nightmare!!

21 de julho de 2025
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Resposta da CARAMELLA

Hi Katie,

Thank you for your feedback. We can only apologise for the delay with our Pre Order, it is not often it happens and the circumstance was out of our control. I can see the warehouse shipped this out to you so you would not be disappointed and without your order.

Please check your email as we have sent you a pre paid returns label to return this back to us for a full refund.

Caramella x

Classificada 5 em 5 estrelas

Great

Great, would definitely recommend

22 de agosto de 2025
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logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Bernie

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

Last minute shoppers’ dream!

Was looking for a last minute dress and had a set idea on what I wanted - Caramella had the best options and such good prices! They offered many delivery types which ensured I received my dress on time and it came just as I imagined it would!

1 de agosto de 2025
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logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Ria

We are so glad you are happy with your order from us!

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

LOVE LOVE LOVE caramella

Always shop at caramella for dresses when I go races weddings night out etc. amazing quality and just absolutely love love love the style of the clothes that’s available to buy. Sizes are reasonable accurate too I get a large for size 14 and fits perfect most websites u buy and it’s never the right size but caramella are always correct to there sizing if that makes sense. Would recommend to anyone to buy I love it

20 de agosto de 2025
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logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Jessica!

We are so glad you are happy with your order from us! We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service!
Really fast & accurate responses.

Clothing is always such good quality.

20 de agosto de 2025
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logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Ashlie

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

I have made three purchases now with…

I have made three purchases now with carmella and I'm totally obsessed with the clothes, the quality is amazing and there sizes are true to size and fit me perfect, the delivery time is super quick. I'm so glad I have come across you guys I will defaintly be purchasing more clothes from you, thank you again xx

14 de agosto de 2025
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logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Kirby

We are so glad you are happy with your order from us! We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

My honest review

I recently made a purchase with Caramella during their live and I am extremely happy with it. The ladies on the live were very helpful and answered my questions before making my purchase. My outfit fits perfect and can’t wait to wear it for my bfs bday. This isn’t my first order from caramella and 💯 recommend them! X

10 de agosto de 2025
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Resposta da CARAMELLA

We love to hear this! thank you for purchasing off our Tik Tok Live! we hope to see you purchase with us again soon!

Caramella x

Classificada 5 em 5 estrelas

Amazing customer service from Libbie

Amazing customer service from Libbie, so helpful and went above and beyond when I had an issue with my order. Couldn’t recommend enough! Xxx

14 de agosto de 2025
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Resposta da CARAMELLA

HeyAmy

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

Quick delivery as needed it for an…

Quick delivery as needed it for an event highly recommend!

25 de julho de 2025
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Resposta da CARAMELLA

Hey Becca!

We are so glad you are happy with the service you have received

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

Eve has been extremely helpful and her…

Eve has been extremely helpful and her customer service was amazing. She was quick to respond to my query and dealt with me in a highly professional manner. I would highly recommend!!

7 de agosto de 2025
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Resposta da CARAMELLA

Hey Jane

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

Excellent customer service …

Excellent customer service went completely out of way to check stock and I was able to collect within the hour! Really helpful and very quick at getting back to me! Can’t thank you enough really made my weekend xx

7 de agosto de 2025
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logótipo da CARAMELLA

Resposta da CARAMELLA

Hey there!

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

Really lovely dress

Really lovely dress, quality is great and the colour is amazing really looking forward to wearing it out. It also arrived really quickly. Would highly recommend.

6 de agosto de 2025
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Resposta da CARAMELLA

Hey Alice!

We are so glad you are happy with your dress and fast shipping from us!

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

Love this brand!

Love this brand such high quality pieces! I order through TikTok and have never had any issues when I’ve had to return the wrong size. Would highly recommend!

10 de julho de 2025
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logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Louise!

We are so glad you are happy with your items from us and pleased with the service! We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

Really quick responses in sorting an…

Really quick responses in sorting an order just in time for my event!

4 de agosto de 2025
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logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Lucy

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 5 em 5 estrelas

Absolutely beautiful quality pieces

Absolutely beautiful quality pieces! I have gone back time and time again to get the same items in multiple colours because they are just that good! Outstanding quality and fast shipping! Absolutely worth every penny!

1 de agosto de 2025
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Resposta da CARAMELLA

Hey there!

Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 2 em 5 estrelas

Haven’t received order been over a week

Haven’t received order been over a week

28 de julho de 2025
logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Ellie,

Sorry to hear you are experiencing problems with your order. After looking into your order I can see that you have ordered with Royal Mail standard 3-5 day delivery, rest assured the warehouse team have advised me that this order is dispatching shortly for you!

Thank you for your patience

Caramella x

Classificada 5 em 5 estrelas

Amazing clothing store

Amazing clothing store
Quick delivery and great quality items

29 de julho de 2025
Opinião espontânea
logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Lauren!

We are so glad you are happy with your order from us!

We hope to see you shopping with us again soon!

Caramella🤎

Classificada 1 em 5 estrelas

Returned an item and have not received…

Returned an item and have not received a refund - I have messaged several online platforms of theirs but no reply so I am now going through PayPal to get my money back - the dress was too big and I had to get smaller size so feel like I paid double for a dress
I am not one to leave bad reviews but I can see they reply to some so hopefully this will get me a reply

2 de julho de 2025
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logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Abbie!

So sorry to hear this, could you please confirm your order number for me? as we currently can't find any open disputes within PayPal under this name. Our team can look into this swiftly for you and provide necessary next steps

Thank you for your patience whilst we get this resolved for you

CARAMELLA x

Classificada 5 em 5 estrelas

The most amazing clothes and boots and…

The most amazing clothes and boots and such quick customer service with any questions I have had. We had a problem with an order and received a message back almost instantly to solve it as we needed it for the next day! Couldn’t recommend Caramella enough, we have ordered from Caramella for years and don’t intend to stop! Thankyou girls xxx

24 de julho de 2025
Opinião espontânea
logótipo da CARAMELLA

Resposta da CARAMELLA

Hey Omell!

We are so glad you are happy with the boots!

We hope to see you shopping with us again soon!

Caramella🤎

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