So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... Ver mais
A empresa respondeu
I would have appreciated being informed that you were going into liquidation three days after my purchase so that I would not be able to return my purchase. Now I am left with a dress that I cannot we... Ver mais
I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fai... Ver mais
A empresa respondeu
Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... Ver mais
A empresa respondeu
Www.caramellauk.com
CARAMELLA HQ, CH43 3DT, PRENTON, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered the blue sequin dress for a wedding with the rose corsage to match wow what can I say it’s stunning fitted like a glove and best of all my friend told me about this being in the sale just 24.99
I love caramella always stunnn outfits !

Resposta da CARAMELLA
Honestly rubbish customer service, they don’t listen to a word you say, could not simply cancel an order for me as I didn’t realise it was a pre-order! After a month of emails back and forth sent it to me anyway and charged me, knowing I did not want the product and wanted to cancel the order. Honestly a complete nightmare!!

Resposta da CARAMELLA
Was looking for a last minute dress and had a set idea on what I wanted - Caramella had the best options and such good prices! They offered many delivery types which ensured I received my dress on time and it came just as I imagined it would!

Resposta da CARAMELLA
Always shop at caramella for dresses when I go races weddings night out etc. amazing quality and just absolutely love love love the style of the clothes that’s available to buy. Sizes are reasonable accurate too I get a large for size 14 and fits perfect most websites u buy and it’s never the right size but caramella are always correct to there sizing if that makes sense. Would recommend to anyone to buy I love it

Resposta da CARAMELLA
Amazing customer service!
Really fast & accurate responses.
Clothing is always such good quality.

Resposta da CARAMELLA
I have made three purchases now with carmella and I'm totally obsessed with the clothes, the quality is amazing and there sizes are true to size and fit me perfect, the delivery time is super quick. I'm so glad I have come across you guys I will defaintly be purchasing more clothes from you, thank you again xx

Resposta da CARAMELLA
I recently made a purchase with Caramella during their live and I am extremely happy with it. The ladies on the live were very helpful and answered my questions before making my purchase. My outfit fits perfect and can’t wait to wear it for my bfs bday. This isn’t my first order from caramella and 💯 recommend them! X

Resposta da CARAMELLA
Amazing customer service from Libbie, so helpful and went above and beyond when I had an issue with my order. Couldn’t recommend enough! Xxx

Resposta da CARAMELLA
Quick delivery as needed it for an event highly recommend!

Resposta da CARAMELLA
Eve has been extremely helpful and her customer service was amazing. She was quick to respond to my query and dealt with me in a highly professional manner. I would highly recommend!!

Resposta da CARAMELLA
Excellent customer service went completely out of way to check stock and I was able to collect within the hour! Really helpful and very quick at getting back to me! Can’t thank you enough really made my weekend xx

Resposta da CARAMELLA
Really lovely dress, quality is great and the colour is amazing really looking forward to wearing it out. It also arrived really quickly. Would highly recommend.

Resposta da CARAMELLA
Love this brand such high quality pieces! I order through TikTok and have never had any issues when I’ve had to return the wrong size. Would highly recommend!

Resposta da CARAMELLA
Really quick responses in sorting an order just in time for my event!

Resposta da CARAMELLA
Absolutely beautiful quality pieces! I have gone back time and time again to get the same items in multiple colours because they are just that good! Outstanding quality and fast shipping! Absolutely worth every penny!

Resposta da CARAMELLA

Resposta da CARAMELLA
Amazing clothing store
Quick delivery and great quality items

Resposta da CARAMELLA
Returned an item and have not received a refund - I have messaged several online platforms of theirs but no reply so I am now going through PayPal to get my money back - the dress was too big and I had to get smaller size so feel like I paid double for a dress
I am not one to leave bad reviews but I can see they reply to some so hopefully this will get me a reply

Resposta da CARAMELLA
The most amazing clothes and boots and such quick customer service with any questions I have had. We had a problem with an order and received a message back almost instantly to solve it as we needed it for the next day! Couldn’t recommend Caramella enough, we have ordered from Caramella for years and don’t intend to stop! Thankyou girls xxx

Resposta da CARAMELLA
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