Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Ver mais
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Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Ver mais
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Hello, I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds. I see in... Ver mais
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At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informações de contacto
Reino Unido
- www.carehome.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
What a great caring service
What a great caring service, the representative I spoke to was to say the least amazing. I was asked in a clear friendly unhurried manner to explain what I was looking for, the area I needed it to be in and for any special requirements to support care going forward. I was then sent a list of a number of local care homes who had the facilities needed and they (with my permission) were sent my requirements. The result was, I was contacted by the homes, which I visited and selected the one best suited. A fabulous service that took most of the hard work out of what was likely to be a very stressful time. Well done the team.
10 de junho de 2026
Resposta da carehome.co.uk
Hi George - what a wonderful review, thank you so much for sharing this in such detail. It's really heartening to hear the whole process worked as it should, from that first unhurried conversation right through to finding a home that felt right. That's exactly what our Care Help Team is there for. We wish you and your loved one all the very best going forward.
Fantastic customer service
8 de junho de 2026
Resposta da carehome.co.uk
Thank you - really appreciated! We hope we were able to make things a little easier for you.
Resposta da carehome.co.uk
Glad we could help and give you the information you needed. Thank you for the kind words!
Phone advice
The call with Gemma was very indepth and led to helpful suggestions at a very overwhelming time. Thank you
9 de junho de 2026
Resposta da carehome.co.uk
Hi Jacquie - it's so good to hear Gemma was able to help during what was a really difficult time. Those conversations matter enormously to us, and we're glad the guidance gave you something useful to work with. Thank you for sharing with us.
Extremely helpful and informative.
Extremely helpful and informative.
Would highly recommend when looking for residential/respite care in your area.
15 de junho de 2026
Resposta da carehome.co.uk
Hi Margaret - thank you for the recommendation - it means a lot, especially given what a significant decision finding the right care can be. Really glad we could help point you in the right direction.
Lots of useful information.
8 de junho de 2026
Resposta da carehome.co.uk
Hi Kenneth - pleased to hear our guidance was useful - finding the right care home can feel overwhelming, so we hope it made the process a little clearer. Thanks for taking the time to leave a review!
Useful service matching the types of…
Useful service matching the types of service you require with your area.
9 de junho de 2026
Resposta da carehome.co.uk
Hi Peter - glad our matching process worked well for you - finding the right fit locally is exactly what we're here for. Thanks for the review!
Lucy who dealt with me was excellent at…
Lucy who dealt with me was excellent at he job explaining everything clearly 10/10
12 de junho de 2026
Resposta da carehome.co.uk
Hi Lorraine - thank you for the 10/10 review! Clear communication makes such a difference, and it's great to know that came through. We'll make sure your feedback is passed on to Lucy.
Well informed
Well informed, really helpful information that was accurate and reliable too.
10 de junho de 2026
Resposta da carehome.co.uk
Great to hear the information came through clearly and stood up to scrutiny - that's exactly what we aim for. Thanks for taking the time to leave a review!
Very good service on advice and very…
Very good service on advice and very good help
9 de junho de 2026
Resposta da carehome.co.uk
Hi there - thank you for your 5 star review! We're pleased to hear that you found our advice helpful and that our team was able to support you.
Resposta da carehome.co.uk
Hi Richard - we appreciate your feedback and wish you all the best in your search for care and support.
Resposta da carehome.co.uk
Hi there - we're delighted to hear that you found our service very helpful. We appreciate your feedback and wish you all the best in your search for care and support.
Very friendly & helpful
Very friendly & helpful in attempting to find out what i required. Unfortunately the care homes suggested were not quite right
and I decided to have live in help instead.But I was impressed by the sèrvice offered.
5 de junho de 2026
Resposta da carehome.co.uk
Hi Mary - thank you for your review. We're pleased to hear that you found our Care Help Team friendly and useful during your search.
Although we're sad to hear that the care homes suggested weren't quite the right fit, we're glad we could assist you in exploring your options and that you were impressed with the service provided. We wish you all the best with your live-in care arrangements.
Gave us the start we needed for the…
Gave us the start we needed for the surch for a home for mum.
Very helpful
3 de junho de 2026
Resposta da carehome.co.uk
Hi Wendy - we're pleased to hear that we were able to give you a helpful starting point in your search for a home for your mum. We appreciate your feedback and wish you all the best as you continue your search.
Helpful and friendly
27 de maio de 2026
Resposta da carehome.co.uk
Hi Mike - we appreciate your feedback and wish you all the best in your search for care and support.
I asked for help and never received it
I was guaranteed a list of care homes for my grandmother by email after speaking to one of your colleagues however I never received the email and have had to start from scratch. So no I have not had a good experience with your company
11 de maio de 2026
Resposta da carehome.co.uk
Hi there - thank you for your feedback, and we're sorry to hear about your experience.
Having looked into this further and spoken with you again, we believe the original email may have been filtered into your junk folder. We have now re-sent the shortlist of care homes and hope you find it useful in your search for care for your grandmother.
Good website.
This was the first time using this website. I found it good and informative of care homes in the search area.
26 de maio de 2026
Resposta da carehome.co.uk
Hi Jay - we're pleased to hear that you found our website informative and helpful in your search for a care home. We appreciate you taking the time to share your feedback.
My dad has been diagnosed with a brain…
My dad has been diagnosed with a brain tumor he is in elderhome care home in clatterbridge wirral he is on end of life care now and takes 18 tablets a day he is being well looked after the care staff are exeptionally brilliant at what they do they are all superstars and i think they should be awarded best care home on the wirral my dad is stable pain free gets his 3 meals a day the staff are on call every 5 minites if we need them im very happy my dad is in elderhome and when me and my mum visit we are offered tea buiscites my dog stella is allowed in to visit everyone is very welcoming staff visitors and residents my dad has been a resident now for 2 months ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍❤️👍❤️
3 de junho de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Louise-Marie - we're delighted to hear that your dad is being well cared for.
Just to clarify, carehome.co.uk is an independent review and care home comparison website, rather than a care home. If you haven't already, we'd encourage you to leave a review directly on Elderhome's carehome.co.uk profile, as feedback like yours can be incredibly helpful to families looking for care for a loved one.
We wish your dad and your family all the very best.
Excellent, helpful service.
Extremely helpful and empathetic. Response was very quick. Shortlist of homes and vacancies with relevant information emailed very quickly. All contacted me within a few hours. The whole process made a very difficult job much more bearable.
Within 48hrs we had viewed several homes and made what we hope is the perfect home choice for my mum.
1 de junho de 2026
Resposta da carehome.co.uk
Hi Yvonne - thank you for taking the time to share your experience. We're so pleased to hear that our Care Help Team were able to provide a useful and empathetic service during what we know can be a challenging and emotional process.
We're delighted that within 48 hours you were able to view several homes and find what you hope will be the perfect choice for your mum. We wish you and your family all the very best as she settles into her new home, and thank you again for your kind feedback.
Very welcoming warm and friendly my…
Very welcoming warm and friendly my friends mum was in she was very happy and well kept and looked after. Myself has been a carer for 35years ans work in many homes and I can honestly say Harris Home is one of the best ones I've been in and would definitely recommend it.The staff definitely went above and beyond in there roles.
29 de abril de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Valerie - it's wonderful to hear such positive feedback about the care, support and dedication shown by the team at Harris Home.
For clarity, we are not a care home. We provide a service that helps people search for, compare and review care homes. We're sure the team at Harris Home would greatly appreciate hearing your feedback directly, so we would encourage you to share this review on their carehome.co.uk profile.
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