Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
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Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Ver mais
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Hello, I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds. I see in... Ver mais
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At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informações de contacto
Reino Unido
- www.carehome.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prince Alfred Carehome
From the moment we entered Prince Alfred's, we knew this would be the place for our mum. Staff were amazingly friendly and welcoming. The home has a lovely atmosphere, with a beautiful conservatory and garden where residents can spend much of the day. Rooms are nice and clean, and the home generally has a very positive aura about it.
23 de junho de 2026
Resposta da carehome.co.uk
Hi Dave - thank you for your review. Just to let you know, we're not a care home ourselves; we're a website that helps people find and compare care homes and access free, impartial guidance. It sounds like Prince Alfred's may be the intended recipient of this one! If you're able to, it would be wonderful for you to post this review on Prince Alfred's carehome.co.uk profile - they will greatly appreciate it. We hope your mum settles in beautifully.
Talking to a person who had sympathy…
Talking to a person who had sympathy and expertise. She listened carefully and sent me a list of local carehomes that offered palliative care. She took away the burden of having to do all the research myself. As a result my father was looked after by wonderful staff and died peacefully with his family around him
22 de junho de 2026
Resposta da carehome.co.uk
Hi Jocelyn - thank you so much for sharing such a personal experience with us. We're deeply glad our Care Help service could take some of the weight off during such a difficult time, and that your father was so well cared for in his final days. I'll make sure to pass your feedback back on to our team. We wish you and your family all the best.
A very helpful service
We were looking for a care home for our
Mum who has Parkinson’s and dementia at quite short notice and reached out to carehome.co.uk for help as this was something we were unfamiliar with. We found their service really helpful and they suggested many care homes for us which we may not have found without their help.
We are awaiting a decision on one particular care home atm.
It is a truly valuable service for people like my sister and I as we didn’t know where to start!
30 de junho de 2026
Resposta da carehome.co.uk
Hi there - finding the right care at short notice, for someone with complex needs, is incredibly daunting - especially when it's unfamiliar territory. We're really glad we could help narrow things down and give you somewhere to start. We hope the home you're waiting to hear back from works out well. Wishing your mum and your family all the best.
I have raised series concerns about a…
I have raised series concerns about a Care home and even after they confirmed my identity foe the review, they purposely ignored my honest review. Ignoring healthand safety is bad itself, imagine how worse is closing your eyeson it, this is a shame. Do not trust this website.
29 de junho de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Kabootar - we're sorry to hear that this has left you feeling disappointed and that you've come away with this impression of carehome.co.uk.
That said, we stand by our review verification process. While we do publish both positive and negative reviews, every review must meet our strict verification requirements before it can be published. In this case, the review did not pass the checks required for publication. These checks are an essential part of maintaining a platform where care seekers can trust that reviews are genuine and meet our guidelines.
Our moderation decisions are never based on whether a review is favourable or critical of a business. We publish reviews across the full spectrum of experiences, provided they satisfy our verification and content requirements.
Resposta da carehome.co.uk
Hi Lucy - thank you for your review - we're glad we could help!
Sam was very helpful
Sam was very helpful, and listened to what I actually needed and put me in touch with the appropriate homes
18 de junho de 2026
Resposta da carehome.co.uk
Hi Jill - we're really glad Sam was able to listen carefully and point you in the right direction. That's exactly how our Care Help service should work. Thank you for taking the time to leave a review, and we'll let Sam know your feedback!
Very helpful
Very helpful. I managed to choose a lovely home for my mother for a 2 week respite. The staff were lovely and very understanding. Thanks again.
26 de junho de 2026
Resposta da carehome.co.uk
Hi Anne - we're so glad to hear your mum's respite stay worked out well - that's a lovely outcome. Thank you for letting us know.
Excellent service
Excellent service. Very polite , also most importantly listened .well done team.
26 de junho de 2026
Resposta da carehome.co.uk
Hi Mrs Taylor - thank you, listening properly really is at the heart of what our Care Help Team try to do, so it's great to know that came through.
Resposta da carehome.co.uk
Hi Mr & Mrs Holland - we're so glad the response was prompt and useful - that's exactly what we aim for. Thank you for the feedback!
Thank you
We would like to thank the team at Carehome.co.uk for taking the trouble to put forward a list of potentially appropriate homes. We would like to thank the team for their kindness, professionalism and efficiancy.
Although we have currently found a home that was outside our initial search area, we would of course contact the team in future. Thank you for your help.
13 de junho de 2026
Resposta da carehome.co.uk
Hi Hilary - thank you for such thoughtful feedback, we're really glad we could help, even if the right home turned out to be a little further afield than expected. Please do get in touch if we can be of any help in the future. We wish your family all the best.
Do your own homework when finding a care home for your loved one
A very long discussion with a lovely call handler about my mums care needs.
I was sent some information on care homes to consider (same info on their website nothing new) all of which I had previously checked and contacted the homes directly!
A week or two later I received an email as to ‘how my search was going’ ?, I replied “not found a home yet, still searching” . The response was …. “I’ll close things on our side for now as you continue your search.”
Wow great service !!! I’ve still not found anywhere and no further support!!
My suggestion (as I have done) do the work yourself as everything you need to know about individual care homes is on their website, don’t waste your time and energy talking to people that aren’t offering a service that is any different or enhanced….contact the homes directly.
Be prepared for multiple phone calls as to feedback, progress and how do we do!? with a tick box of questions and answers.
23 de junho de 2026
Resposta da carehome.co.uk
Hi Mel - thank you for taking the time to share your experience.
We're pleased to hear that you found lots of useful information on our website, although we're sorry to hear that you were disappointed with the support you received through our free Care Help service.
We appreciate that finding the right care home for your mum was a complex process, and we're sorry that our email gave the impression that we were no longer able to help. We closed your enquiry because you let us know you were still visiting homes, but we also explained that you were welcome to come back to us at any time if you'd like to discuss your options further or receive a fresh shortlist. We're sorry if that wasn't clear or didn't come across as intended.
Thank you again for your feedback. We'll take your comments on board as we continue to review how we communicate with families during their search.
Absolutely brilliant
Absolutely brilliant at finding some excellent homes in the area I requested for my father. Homes were contacted by them and I had emails the same day from homes with vacancies in the area. Very friendly and removed some of the stress.
15 de junho de 2026
Resposta da carehome.co.uk
Hi Jacqui - thank you for taking the time to share your experience. We wish you and your father all the very best, and we're here if you need any further assistance.
They have done ther best at finding…
They have done ther best at finding care homes for my mum .they were very helpful
15 de junho de 2026
Resposta da carehome.co.uk
Hi Janet - glad we could help with the search for your mum. Thank you for taking the time to leave a review!
Resposta da carehome.co.uk
Hi Cj - great to hear, thank you for taking the time to say so!
Resposta da carehome.co.uk
Hi Steve - thank you for the kind words about our Care Help Team!
Very efficient and helpful
11 de junho de 2026
Resposta da carehome.co.uk
Hi Stephen - glad to hear it, thank you for taking the time to leave a review!
Kindness and helpfulness
I found the contact over thread helpful, kind and informative.
Very good service
11 de junho de 2026
Resposta da carehome.co.uk
Hi Ann - Really glad the support came through clearly for you. Thank you for the feedback!
Carehome.uk's helpline service was great
Carehome.co.uk's helpline service was great. I had a really tricky situation with the council trying to source a temporary care home place for my mother-in-law and being completely unsure about how the process works. I spoke to Janene and she drew up a shortlist of homes and has kept in touch since providing excellent support, explaining how things work and referring me to sources of further help such as Care Rights UK and Age UK. The service is invaluable.
19 de junho de 2026
Resposta da carehome.co.uk
Hi Mrs Bhagat - we know how stressful navigating council processes alongside an urgent care need is, and it sounds like Janene was exactly the support you needed. We hope things settle into a better place for your mother-in-law soon.
highly recommended
This company has been very helpful to me to research into finding a caregome for my Mum. They are thorough and seem to genuinely care, taking the time to understand what you are looking for, your needs and requirements, the service is then tailored to you. I'm glad to have found them.
29 de janeiro de 2026
Resposta da carehome.co.uk
Hi Georgina - it's lovely to hear our Care Help service was genuinely tailored to your situation - that's exactly the approach we try to take, especially with something as important as finding the right care for a parent. We hope the search goes well for you and your mum. Thank you for the kind words.
What a great caring service
What a great caring service, the representative I spoke to was to say the least amazing. I was asked in a clear friendly unhurried manner to explain what I was looking for, the area I needed it to be in and for any special requirements to support care going forward. I was then sent a list of a number of local care homes who had the facilities needed and they (with my permission) were sent my requirements. The result was, I was contacted by the homes, which I visited and selected the one best suited. A fabulous service that took most of the hard work out of what was likely to be a very stressful time. Well done the team.
10 de junho de 2026
Resposta da carehome.co.uk
Hi George - what a wonderful review, thank you so much for sharing this in such detail. It's really heartening to hear the whole process worked as it should, from that first unhurried conversation right through to finding a home that felt right. That's exactly what our Care Help Team is there for. We wish you and your loved one all the very best going forward.
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