I recently purchased one of the kits and unfortunately the parcel had been accidentally delivered to the wrong address as proof of delivery was not my door. Despite best efforts we haven’t been able... Ver mais
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Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... Ver mais
Caroline Hirons is the goddess of skin care. Her products are amazing and her kits always contain brilliant products saving you so much money. So recommend this fabulous company 👏🏻
As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the... Ver mais
A empresa respondeu
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A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
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Great products and fast international…
Great products and fast international shipping.
Ordered the Supercharged Kit and have been using the product religiously for little over a week and my skin feels and looks amazing.
Go elsewhere- not worth the hassle
I ordered a kit for 175£ on 5th October 25 - as it never arrived and I didn’t have the courtesy of a response from customer services I began a dispute through my credit card. Eventually CH responded to apologise, offer a replacement then a refund if I stopped the dispute. As I’d had my money back I declined, only to find that they are defending the dispute saying the kit is being processed- 7 weeks later
The customer services are a complete shower and I am wasting hours sending email evidence to the credit card. Appalling way to treat their customers
Thank you for your response- however the emails that you have sent me certainly didn’t indicate that you were fighting my dispute and led me to believe that we had settled the issue. I was shocked to find this isn’t the case and have submitted the evidence. If you check your own tracking system you’ll see the item hasn’t been delivered. The reviews on this site that are negative are all regarding your customer service- very poor show

Resposta da carolinehirons.com
My order arrived promptly
My order arrived promptly. The service from your company is incredible and consistent.
Customer service not customer focused
Am a returning customer without any issues before. Bought the latest kit- got email from RM saying they were expecting it from SR. 7 days later no update. Emailed to ask for update. 2 days later advised they would investigate. After further pushing- I am still out of pocket. Supposed to have been resent 2 days ago- but no email confirmation still. Skin rocks have sat with my cash (nearly 200 quid) for 2 weeks now

Resposta da carolinehirons.com
Jeepers
Jeepers. I have been trying to contact this company.
Four emails and zero response.
Advice…do NOT attempt their contact page on their app.
Great product. Complete rubbish after service.
Less than one ⭐️

Resposta da carolinehirons.com
Very quick delivery (Ireland)
Very quick delivery (Ireland), excellent products and customer service.

Resposta da carolinehirons.com
Fantastic service delivered so quickly…
Fantastic service delivered so quickly and really happy with my bag

Resposta da carolinehirons.com

Resposta da carolinehirons.com
My day is always better when a kit arrives!
Check out is super easy and fast. I live in New Zealand, so I like being able to track my package, so much so, I work from home the day the courier is due to arrive! My day is always better when a kit arrives!

Resposta da carolinehirons.com
All talk no action - poor customer service
Unfortunately I was a big fan of the majority of the content and the brand however I have just encountered one of the worst customer experiences I have ever had, for any product ever. I bought Kit 33 and one of the products was defective. It has taken weeks to get anywhere (nowhere) with customer support who have asked me to resubmit details to the manufacturer with whom I have not contracted. If they wished to provide any sort of customer service they could absolutely have made me whole and done the running around to fix their issues with the manufacturer’s in the background. Absolutely no effort has been made, so now I am down money, without product that I paid for and having to waste my valuable time with little hope of any positive outcome.

Resposta da carolinehirons.com
Great company
Great company, ordering is easy and delivery to Australia is so quick !

Resposta da carolinehirons.com
Always a first class service
Always a first class service. Quick delivery and I’ve loved all of the products she selects for her kits. I really can’t recommend highly enough.

Resposta da carolinehirons.com
Bought the recent kitbag
Bought the recent kitbag. Arrived well packaged and the most beautiful products.

Resposta da carolinehirons.com
Always a pleasure!
Always a pleasure ordering through Carolinehirons.com. The excitement placing my order, the prompt delivery, then the gleeful unboxing… & that’s before the pleasure of using the gorgeous products 😝 Brings happiness every time! 🤗
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