carolinehirons.com Opiniões 

2697
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently purchased one of the kits and unfortunately the parcel had been accidentally delivered to the wrong address as proof of delivery was not my door. Despite best efforts we haven’t been able... Ver mais

Classificada 5 em 5 estrelas

Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... Ver mais

Classificada 5 em 5 estrelas

Caroline Hirons is the goddess of skin care. Her products are amazing and her kits always contain brilliant products saving you so much money. So recommend this fabulous company 👏🏻

Classificada 5 em 5 estrelas

As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Blogger
  2. Loja de cosmética

Escrito pela empresa

A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(2697)

29 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Go elsewhere- not worth the hassle

I ordered a kit for 175£ on 5th October 25 - as it never arrived and I didn’t have the courtesy of a response from customer services I began a dispute through my credit card. Eventually CH responded to apologise, offer a replacement then a refund if I stopped the dispute. As I’d had my money back I declined, only to find that they are defending the dispute saying the kit is being processed- 7 weeks later
The customer services are a complete shower and I am wasting hours sending email evidence to the credit card. Appalling way to treat their customers
Thank you for your response- however the emails that you have sent me certainly didn’t indicate that you were fighting my dispute and led me to believe that we had settled the issue. I was shocked to find this isn’t the case and have submitted the evidence. If you check your own tracking system you’ll see the item hasn’t been delivered. The reviews on this site that are negative are all regarding your customer service- very poor show

26 de novembro de 2025
Opinião espontânea
logótipo da carolinehirons.com

Resposta da carolinehirons.com

Hello,
I’m disappointed to read your feedback — this is absolutely not the level of service we aim to provide our wonderful customers, and I’m very sorry you were left waiting for a response during what must have been a stressful time.
We always prefer to work directly with our customers when an issue arises rather than moving to a dispute, as this can negatively impact our business and doesn’t offer the smoothest experience for you. Our goal is always to resolve matters together in a way that feels fair and supportive.
I am in touch with you on email and look forward to resolving this matter with you directly.
Very best wishes, Lucy Husband - Head of Customer Experience: Team CH

Classificada 1 em 5 estrelas

Customer service not customer focused

Am a returning customer without any issues before. Bought the latest kit- got email from RM saying they were expecting it from SR. 7 days later no update. Emailed to ask for update. 2 days later advised they would investigate. After further pushing- I am still out of pocket. Supposed to have been resent 2 days ago- but no email confirmation still. Skin rocks have sat with my cash (nearly 200 quid) for 2 weeks now

27 de setembro de 2025
Opinião espontânea
logótipo da carolinehirons.com

Resposta da carolinehirons.com

Hello Joanne,
I am sorry to hear you are feeling disappointed with the service you have received, this is not the standard we strive to achieve. I am keen to resolve your issue, but have limited details to be able to reach out to you directly. Please can I ask that you reach out one last time to store@carolinehirons.com and flag that you left a review and was asked to contact Lucy Husband?
Thank you,
Lucy Husband, Head of Customer Experience

Classificada 1 em 5 estrelas

Jeepers

Jeepers. I have been trying to contact this company.
Four emails and zero response.
Advice…do NOT attempt their contact page on their app.

Great product. Complete rubbish after service.

Less than one ⭐️

24 de setembro de 2025
Opinião espontânea
logótipo da carolinehirons.com

Resposta da carolinehirons.com

Hello Mrs Wellings,
I’m really sorry to hear you haven’t received a response from our team — that’s not the level of service we aim to provide and I would like to investigate this further. As I have limited access to your details, could you please reach out to me directly so I can make sure your query is resolved as quickly as possible: lucy@carolinehirons.com.
Thank you,
Lucy Husband
Head of Customer Experience
Team CH

Classificada 5 em 5 estrelas

Very quick delivery (Ireland)

Very quick delivery (Ireland), excellent products and customer service.

28 de julho de 2025
logótipo da carolinehirons.com

Resposta da carolinehirons.com

Thank you for your 5 star review - we hope your skin is loving your new routine!
Kindest, Team CH

Classificada 5 em 5 estrelas

My day is always better when a kit arrives!

Check out is super easy and fast. I live in New Zealand, so I like being able to track my package, so much so, I work from home the day the courier is due to arrive! My day is always better when a kit arrives!

24 de junho de 2025
logótipo da carolinehirons.com

Resposta da carolinehirons.com

Hello Natalie, So happy that your Kit arrived so quickly - definitely worth taking the day off to enjoy!
Best wishes, Team CH

Classificada 1 em 5 estrelas

All talk no action - poor customer service

Unfortunately I was a big fan of the majority of the content and the brand however I have just encountered one of the worst customer experiences I have ever had, for any product ever. I bought Kit 33 and one of the products was defective. It has taken weeks to get anywhere (nowhere) with customer support who have asked me to resubmit details to the manufacturer with whom I have not contracted. If they wished to provide any sort of customer service they could absolutely have made me whole and done the running around to fix their issues with the manufacturer’s in the background. Absolutely no effort has been made, so now I am down money, without product that I paid for and having to waste my valuable time with little hope of any positive outcome.

17 de junho de 2025
Opinião espontânea
logótipo da carolinehirons.com

Resposta da carolinehirons.com

Hello Christopher,
I am so sorry to hear your feedback, we pride ourselves on our customer service and it is beyond disappointing that you are unhappy with our service on this occasion.
As per our email exchange, I have been in touch with the brand who are reaching out to you directly to resolve, please rest assured we will resolve this with you to ensure you complete satisfaction.
I look forward to continuing the conversation in our email thread. If there is anything else we can support with, please let us know.
Very best wishes, Lucy - Head of Customer Experience

Classificada 5 em 5 estrelas

Great company

Great company, ordering is easy and delivery to Australia is so quick !

24 de maio de 2025
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Resposta da carolinehirons.com

Thank you for your 5 star review Justine 🤩

Classificada 5 em 5 estrelas

Always a first class service

Always a first class service. Quick delivery and I’ve loved all of the products she selects for her kits. I really can’t recommend highly enough.

24 de maio de 2025
logótipo da carolinehirons.com

Resposta da carolinehirons.com

Thank you Yvonne, your feedback is welcomed - we love our customers and are so happy to be able to share our incredible brand partners with you.
Lucy, Head of Customer Experience

Classificada 5 em 5 estrelas

Bought the recent kitbag

Bought the recent kitbag. Arrived well packaged and the most beautiful products.

24 de maio de 2025
logótipo da carolinehirons.com

Resposta da carolinehirons.com

So happy to hear you are enjoying your recent CH purchase Czesia!
Lucy - Team CH

Classificada 5 em 5 estrelas

Always a pleasure!

Always a pleasure ordering through Carolinehirons.com. The excitement placing my order, the prompt delivery, then the gleeful unboxing… & that’s before the pleasure of using the gorgeous products 😝 Brings happiness every time! 🤗

24 de maio de 2025

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