I recently purchased one of the kits and unfortunately the parcel had been accidentally delivered to the wrong address as proof of delivery was not my door. Despite best efforts we haven’t been able... Ver mais
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Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... Ver mais
Caroline Hirons is the goddess of skin care. Her products are amazing and her kits always contain brilliant products saving you so much money. So recommend this fabulous company 👏🏻
As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.
Informações de contacto
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great kit
Great kit. Seen an improvement in my skin immediately. It was nice trying out some new brands, some I haven’t heard of. Would buy again.
27 de fevereiro de 2025
I honestly have no words for the…
I honestly have no words for the customer service. Sent 9 emails just to receive an automated response and then no follow up. No way of calling or accelerating my complaint. Just not what I expected from such a well know brand.
10 de março de 2025
Opinião espontânea
Can’t rate this company enough
Can’t rate this company enough! Nothing is too much trouble. Love their product and their customer service
28 de novembro de 2024
Great Black Friday deal
Great price on Black Friday, ordered one day, it arrived the next
29 de novembro de 2024
Speedy delivery to Australia very fast…
Speedy delivery to Australia very fast and no problems. Glad your using a reliable international delivery company. Well done Team CH💕
24 de outubro de 2024
Products that rock the skin !
Great opportunity to trial skincare products in kits, as recommended by Caroline Hirons, a well renowned expert
24 de outubro de 2024
Amazing kits. ALWAYS.
Great delivery, great customer care, brilliant products at a price that makes it affordable for me to try high end skincare I wouldn’t be able to normally.
31 de outubro de 2024
Opinião espontânea
Excellent products and quick delivery
Really quick postage. This is the second travel kit I have bought- the products it in are fab especially the sunscreen.
7 de outubro de 2024
Smooth order and delivery by hirons:)
23 de setembro de 2024
Prompt delivery of mega products
26 de julho de 2024
Fast delivery, excellent price
Fast delivery, excellent price. Most of the products of the kit are really great.
The travel bag broke on opening.
25 de julho de 2024
Resposta da carolinehirons.com
Hello Francesca, Thank you for taking the time to leave a 5 star review. We are so happy that you are enjoying The Travel Kit. Sorry to hear that the packaging broke on arrival, if you did want to reuse this, please reach out to our customer service team who will be able to resolve this matter for you. Lucy, Team CH.
Amazing as always!
Always such a pleasure to quickly order and quickly receive Caroline‘s kits in the states. Everything came perfectly packaged. It even managed to arrive before the hurricane hit us in Texas! Thank you so much, Team Caroline!
30 de junho de 2024
Resposta da carolinehirons.com
Thank you so much for your feedback Julie, we hope your skin will enjoy The Summer Glow Edit! Lucy, Team CH.
Fast delivery...great products..what's…
Fast delivery...great products..what's not to love!
24 de junho de 2024
Resposta da carolinehirons.com
Thanks for taking the time to leave a 5 star review Kim, we are delighted to hear your feedback. Team CH.
Love this kit although the bag ‘zip’…
Love this kit although the bag ‘zip’ broke on first use which is a shame as then I couldn’t use it
24 de junho de 2024
Resposta da carolinehirons.com
Hello Lizzy, I can see you have reached out to our Customer Service Team who are happy to resolve any issues you have. We hope you skin will love The Travel Kit! Team CH.
Customer service
Any experience I’ve had when purchasing or asking a question has been very positive. The team are helpful, polite and always provide very good customer service. Would highly recommend.
1 de junho de 2024
Resposta da carolinehirons.com
Thank you so much for your great feedback Anne, we are so grateful to hear your shopping experience is worthy of a 5 star review - Lucy, Team CH.
The Best At Skincare
Great products that I am enjoying using from a skincare expert I trust implicitly.
1 de junho de 2024
Resposta da carolinehirons.com
Hello Rebecca, It's fabulous to hear you are enjoying The Travel Kit! Thank you for taking the time to provide your feedback. Lucy, Team CH.
I was excited to receive my spring kit…
I was excited to receive my spring kit as this was my first kit ordered. I have not been disappointed and love all the products. Thank you.
17 de abril de 2024
Resposta da carolinehirons.com
Thank you so much for your great review Helen - It's brilliant to hear your first Kit purchase was a huge success, we hope you will enjoy further Kits 💛 Lucy, Team CH.
Resposta da carolinehirons.com
Thank you for taking the time to leave a 5 star review Beverley, we appreciate you! Lucy, Team CH.
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