I recently purchased one of the kits and unfortunately the parcel had been accidentally delivered to the wrong address as proof of delivery was not my door. Despite best efforts we haven’t been able... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
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Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... Ver mais
Caroline Hirons is the goddess of skin care. Her products are amazing and her kits always contain brilliant products saving you so much money. So recommend this fabulous company 👏🏻
As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.
Informações de contacto
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As always a fantastic service well done…
As always a fantastic service well done to Caroline & her team 👏👏👏
2 de fevereiro de 2024
Love the curated sets
Love the curated sets. Ships out quickly, excellent customer service and always excited to try the Skin Rocks brand.
14 de fevereiro de 2024
Opinião espontânea
Poor customer service
Latest kit arrived today and one items (hair clip) was broken. Contacted customer services and was told I'd have to wait over a month for a replacement. I asked if it could be substituted for something else. Was told no you have to wait. Ridiculous not to have spare stock as not every order will arrive perfectly. I won't be buying again. Poor customer service.
Since leaving this review, customer service contacted me and said they were sending out a replacement (I'd previously been told they didn't have any). I then received what can only be described as multiple bizarre, ranting Instagram messages from CH. Not professional at all. Sad but they've lost a regular customer.
9 de fevereiro de 2024
Opinião espontânea
Resposta da carolinehirons.com
Hello Nadia,
Whilst we are disappointed that your hair clip arrived damaged, we are pleased to offer you a replacement. Whist we work to resolve this matter, we appreciate the support of our customers and hope your skin is loving the products in The Winter Heroes Kit. We are delighted to provide a full routine with incredible brands all at a discount of over 51%.
Team CH
A great kit!!!
This kit has so many amazing curated products that I had either had or wanted to try. Knowing that they were tried and tested by the amazing CH made it that more desirable. I resisted buying it for a while but then fell at the last hurdle! Great value and so far so good!
4 de dezembro de 2023
Great Experience - Great Products
I love my Caroline H products, i have watched Caroline on Insta from Australia all through Covid. I have always been a bit to scared to order anything direct. So when i saw i had the opportunity to order her New face cream amongst some other great products we don't have in Australia at a discounted price i thought why not. Not only did i get a massive deal, i also got my package in record time. It literally took 1 week from order in the UK to my doorstep in Australia. I am loving my Kit.
Thankyou and next time i will wont sit back and wait for years.
4 de dezembro de 2023
A winner all around!
The website is comprehensive. The customer service is on top of it. The shipping turnaround is out of this world. The products are lovely!
4 de dezembro de 2023
Great value
Super fast delivery to Australia - and the value for money in this pack is so good!
4 de dezembro de 2023
GENIUS WEBSITE
Lots of great confidence building advice and products.
I love the kits. Excellent products at great prices.
4 de dezembro de 2023
Great value and fast shipping
Super fast shipping, great value deal with the kits!!! Great products that became new favorite
4 de dezembro de 2023
Everything like clockwork
Easy to order, good communication, quick delivery and sensible packaging
4 de dezembro de 2023
5 star experience as per
Great brand with the best team, and faultless premium skincare!
4 de dezembro de 2023
Speedy Gonzales
Excellent customer service and incredible speed for international delivery.
4 de dezembro de 2023
Reliable and easy transactions
Reliable and easy transactions
Customer service outstanding and delivery to New Zealand was so quick.
Any issues are always dealt with too.
Recommend 100%
4 de dezembro de 2023
Great value pack with fast shipping
4 de dezembro de 2023
Always a pleasant buying experience
Easy to buy, beautiful packing, fast shipping. Plus, fab products.
4 de dezembro de 2023
I am never disappointed when it come to…
I am never disappointed when it come to Caroline Hirons products and kits. The value is unbelievable and can’t be beat.
4 de dezembro de 2023
Easy to order and prompt delivery
4 de dezembro de 2023
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