Cars2 Ltd - Yorkshires Trusted Motor Group Opiniões 

Car went in to Barnsley branch for a recall on the wheel nut hub and dipstick. Just picked up vehicle and it now has knocking noise to the rear of vehicle, something in which it didn’t go in with. Had issues previously with cars2 due to vehicle and aftersales problems, but seems the service department are also terrible too.

Absolutely dire experience. Guaranteed to try add on extras sneakily. Get defensive and accusatory when questioned. Manager at Wakefield is awful. Car has lots of faults, none of which are covered by warranty. Cars2 aren't interested, of course. The complaints team person is a deeply unpleasant man. Do not engage. Do not use.

Judging from their response, Cars2 are upset at my review. Maybe they could consider implementing better customer service, truthful communication, avoiding dishonesty and ensuring cars are fully roadworthy before selling? Just a thought. Perhaps unsurprisingly, I am far from alone in my experience. Just read the other reviews, and the embarrassingly stroppy responses.

I can review all day long. It brings me great pleasure to note that 84 people have read my review (8 of them at Cars2???) which means some people will be saved from being lied to, exploited and so on. 🎉

So I'll start with the good then get to the bad.
Cars2 Dacia Barnsley 5* fantastic they went above and beyond.
Cars2 MG Wakefield whilest staff were fine to deal with management were poor customers should be treated with respect not shouted at driving is a privilege not a right so when the matter was escalated to the manager that covers multiple dealership I thought we were back on track but when I have to tell him to calm down and count to ten you cannot tell me that is acceptable behavior. That's just my experience wait nearly a week to have a whole day being shouted at when I've already paid, reminder the two biggest purchases in life are generally Houses and Cars.
Update.I cant agree it was fully investigated it was dismissed, I was refused a phone call and then only offered a full refund as you had no alternative. But im still out of pocket i had to pay to get insurance changed again and pay tax again so lost a months road tax it all adds up when you were up sold it and promised XY&Z if something seems too good to be true it usually is go watch the CCTV those were my exact words.

Matt Dine, was enthusiastic and very personable I'm sure he'll be a great asset to your team

George massam was very helpful, good communication, and came in on his day off to hand over my car ! Excellent service!

I just turned up at the cars 2 Nissan Wakefield branch recently.
No appointment but was greeted by Muhammad and after a brief chat was taken out for a test drive which I was also allowed to drive
Muhammad was super friendly and a deposit was paid.
I collected the Suzuki Celerio a few days later and concluded the cash purchase with Jaden, who was also very pleasant.
All in all I'm very pleased with the service and purchase.
The few gripes I had was the amount of form filling necessary and the pressure to buy an extended warranty.
Unfortunately Cars 2 don't give a warranty other than tyres and battery etc. Their warranties are rather expensive and upon reading the items covered and procedures for claims I was refunded the full £200 for 12 months cover as it was within the 14 days cooling off period.
The very efficient Manager, Liam, handled the refund and the money was back in my account after 4 days, as advised.
So yes, a very happy customer, even though there were no signs of any pre sale service being performed other than a hoovering and over excessive application of sanitiser that made the interior stink so much I had to keep the windows open for 5 days. No service sheet was included and I had to ask for the service book to be stamped.

Muhammad was great, knowledgable and very patient. I would recommend going to this dealership as everything went smoothly.

Great experience with both Uzair and Lewis! Really looked after us and did a great deal for buying my car and taking my old one in exchange.

Made to feel welcome and good attention to what I asked for within my budget. Very good deal put together by Josh who was friendly throughout the whole transaction.

Picked my new car up today from MG wakefield, so helpful was Mohammed will definitely come back here to buy a new car

From an initial view to the end of actual purchasing my new vehicle, it has been a simple process and that means a lot to me. George and Ed have been wonderful in making this seamless so thank you both for being so welcoming, it's been a pleasure and a great experience. Will certainly recommend car2. Thanks again, now time to learn how to drive it 😂

Purchased a used Hyundai and have been constantly let down by this dealership.

Was told I couldn’t take off the welcome pack that they charged over £400 for. But then they have admitted they never ordered it and still haven’t delivered it in full.

Was told I couldn’t remove the front and rear dash cams from order as we saw the vehicle already had used ones in and they had to be removed for GDPR purposes. Charged £912 for these. Dealership has supplied vehicle with the old dash cams less SD card and instructions and only offered a 50% refund.

Refuse to prove they have applied the £499 GardX treatment that I paid for despite the vehicle not displaying any evidence of water beading.

Customer Service totally unhelpful. As are Hyundai. I would have expected much more from a main dealership.

Now with motor ombudsman.

Update
It’s good to see from their reply they will cooperate fully with the ombudsman - given they are contractually obliged to. Although of course they do seem to be happy to ignore contracts they enter into with customers. Maybe if they didn’t it wouldn’t have reached this stage.

Went to Car2 Wakefield after enquiring about a nearly new Nissan Juke for my wife, everything about the experience was first class. We made an appointment with Mohamed to view the car and discuss part exchange and pricing, the appointment was spot on time, Mohamed was knowledgable, friendly and not in the least pushy and we quickly reached an agreement to purchase the Juke. The purchasing and handover process was seamless including taxing the car, setting up all the usual things you have to do with a new car, phone, connecting the car to the internet etc and the whole handover process took around an hour. The car had been prepared before our collection and was in pristine condition. I would with confidence recommend Cars2 Wakefield to anyone wanting a great deal on a Nissan, my wife is delighted with the purchase and based on my experience Mohamed is a credit to Cars2.

Fantastic service. Made me feel comfortable and explained everything
George and the rest of the team were great

Geely Wakefield

Great experience at Geely Wakefield. From the initial phone call to pick up everything was smooth and easy. Thanks to Sam for all his help.

Went to view a car that was seen on Auto Trader.
The appointment went okay, but I noticed an error on the paperwork and asked to make sure it was right before I paid a deposit.
Was told it was in fact correct, and "just the way the discounts are listed"
after paid a deposit, I was told it was actually an error, and therefore the payment terms changed.
Whilst checking this error, another customer came in for an appointment.
After he waited for 2 minutes for the service agent, he was then told she had rung in sick, and therefore he had to wait to be put with someone else.
Then the manager came out and asked if it was to test drive the MG3, and when confirmed by the gent, he replied with "it's on loan, so you can't do it today." when the gent huffed as he was a little agitated the manager went "well, we can rearrange for another day" as if they couldn't have contacted the poor gent before wasting his time for the day.
Both the mistake on my order, which felt underhand, and the total lack of customer service given in the store lost the sale. Appauling service. Should have checked Trustpilot first.

Feels like you'd probably get better service if you "dress the part" for them.

Then for them to double down on their response to this review and call me out to be a liar. Wow. 10/10 service guys.
One “small processing error” was actually an error in offering finance to me at the incorrect amounts. And yes, a refund was processed, as otherwise a complaint to the FCA regarding poor practices around how you conduct yourselves and bully customers into buying by paying a deposit BEFORE “realising the error” even when it was pointed out before signing and putting in a deposit. But well done in doing the BARE MINIMUM that legally you had to do.

Just steer clear of them all.

Phoned to discuss a possible part exchange of nearly new vehicle. Told they would ring back (didnt get a name). Nothing heared so rang again 6 hrs later spoke to Tom. Told he would look into it. Still no phone call. They must be doing will if they cant be bothered to discuss a deal. Well! they have lost a customer!!

Louis was professional, helpful ,courteous with his customer when finalising the transaction.