Casio Opiniões 

I am deeply disappointed with the Casio Edifice ECB-900DB-1B.

After only three years of careful use, the metal ring around the seconds dial came unglued and is now loose inside the watch, behind the glass. The watch only comes with a 2-year warranty, so I'm out of luck. I expected a higher level of durability and quality from Casio, especially given their reputation and the price of this watch.

The phone app is no better. Just to set the time on my own watch, the CASIO WATCHES app made me enter personal details, including my date of birth, and agree to their privacy policies. It also asks for access to my location, contacts, call log, calendar and phone state. None of that is needed to set a clock. It felt like spyware, a violation of my phone and my privacy.

If you're considering this watch, be aware that it may not last as long as you'd expect, and its app wants far more of your data than a watch needs.

Casio’s incredibly stingy warranty policy on battery replacement has cost them an advocate. Following the battery in my Ediface failing within 10 months Casio refused to replace it. That was after I’d had my proof of purchase documentation accepted by email ( nothing mentioned about battery exclusions) and returned the watch at my own expense. Cannot honestly recommend the company any more.

Received an empty box and was then told weeks later there is nothing they can do! Scammers

tried to order a calculator, and so to avoid possible fake ones, i thought i would buy from the source. using a phone, i could not enter any code to get their "offer" price. the screen jumps around when you try to order as things pop up, expand or just for the sheer heck of it, just to annoy you.

hopefully it turns up.

Quick question, whey have a "sale" during what should be a busy period as kids go back to school?

how can third party sellers appear to sell cheaper than the producer?
I will update if any issues with receiving the calculator

For many years now, I've praised Casio for their watches and I've lost count of how many I've had. I currently have four Casio in my collection of nine watches. All four of them are solar powered and three of them correct their time via a radio signal. I also have a model EQB-510 which, as well as being solar powered, corrects itself and can be controlled via Bluetooth on your mobile. However, this function has become unavailable now as it's not supported by the current update from Android? So I now have a dumb watch, which was a gift from my wife, and it has stopped doing what it was advertised to do. I've emailed the company, but as yet, they've not responded. Pathetic, what's happened to Japanese reliability?

09.10.26
PS I've just had an email back to say that the app and the watch are no longer supported.

Watch strap broke only a month of usage. Non refundable or exchangable due to it being the strap. So upset as it was for my husband's birthday. I have tried to get it fixed by someone else too.
Do not purchase from them.

Horloge achterkant oxydeert.jammer datik geen foto kan
Zetten hier.

Really poor experience.
I spoke to Aswin,who took around a week to respond. Then was quite argumentative about why I wanted to return this,despite it being a consumer right.
Casio missed delivery by several days.
Aswin refused to give me the returns address or provide a reason/apology for the delay. Then refused to tell me the returns address, just stating it's in the box.
Which it isn't.
They look to be evading the Consumer Contracts Regulations 2013, where, as a business, they are responsible for the cost of return where the item is not as described.
Overall a very poor experience,in particular with this agent Aswin.
I still await a response,but would very much avoid using this company,which is a shame.
They have finally admitted to receiving my watch and submitted a partial refund,but have not refunded my initial postage nor my returns postage as they had stayed they would do.
3 emails later and they refuse to respond.
Luckily I paid by PayPal,so will dispute.
Absolute crooks.
Update:
Here we are, nearly in August and I still await my refund. I have sent proof multiple times and this lot are still taking up my time and claiming now that they have refunded.

My first time I bought from this company and was impressed with how fast they ship out my Moflin and use a great delivery service, also packed up nice and safe for the journey. Cute little thing too

Sent watch for repair, dealt with quickly and at reasonable cost.excellent service, recommended

De Casio wetenschappelijke rekenmachine is 1,5uur voor aanvang van het examen van mijn dochter stukgegaan. Casio heeft een super service geleverd. Vanuit Casio is er een medewerker gekomen die heeft kostenloos een nieuwe rekenmachine gebracht zodat mijn dochter op tijd examen wiskunde kon doen. Wat is dit een top bedrijf en een wat service zeg!!

I purchased a piano stool on 13 April, and it was delivered within 2–3 days. However, after opening the box, I found that the wooden legs were defective.

I contacted customer service immediately to request a replacement, but as of today, the issue is still unresolved. I have sent multiple emails, yet I have not received any response.

Not only has there been no update, but I have also not been given any clear arrangement for collecting the faulty item.

This level of after-sales service is extremely disappointing. I hope this matter can be resolved as soon as possible.

Case no #252685

Really good customer service experience. I sent my G-Shock in for water proof testing and they tested it, replaced parts, and replaced the battery all for free and sent it back to me. Thank you so much

Impossible to navigate the instructions on the app, following the instructions to connect the watch to the phone dose nothing and no support. Instructions tell you how to cycle through to different modes but not how to use the mode your in. It's probably not difficult if you know what button to push, with five buttons it's all guess work

I have sent my watch to casio for a repair and after two attempts it still doesn't fully work with all it's functions
The site is made so you can't speak to anyone who knows what they're talking about, I've given up on the functions at least it still appears to tell the right time
I don't think I'll ever buy another Casio

I bought a Casio electric piano from Argos in December 2024. Twelve months later, only a handful of keys were working. Since it was well within the warranty period, I contacted Casio’s service team (which took quite a bit of digging just to find the right details) and was asked three separate times to provide proof of purchase, which I sent each time.
After around four weeks of back‑and‑forth, they finally arranged collection. They told me that if the keyboard didn’t meet warranty conditions, they would send an estimate. Instead, they sent photos of a couple of tiny cosmetic scratches on the casing and asked whether I wanted them repaired for a fee. I declined, as the marks were insignificant and I hadn’t even noticed them before; I can only assume they occurred in transit or while in their possession.
Today I’ve been told the entire unit needs replacing and that I have to pay more than £200 — with reasons ranging from “no proof of purchase provided” to “outside warranty” to “customer damage,” all of which are incorrect. If I don't pay within 30 days they are going to return the faulty product. I'll stick to GCSE calculators in future when it comes to Casio.

I had placed my order for a watch, then the next day received an email saying it had shipped and would arrive in 2-4 business days. When it was 6 working days past the estimated delivery window I had contacted Casio and they told me they had cancelled my order because they didn’t have the item in stock, and I would receive a refund in 7-10 working days. It was annoying that they didn’t proactively warn me the order had been cancelled, but at least I thought it was being resolved. After 12 working days I still had not received the refund, and when I got back in touch I was told the balance was voided on their end and I had to get in contact with my bank if I needed to get the funds returned. The customer service member shared a screenshot of them having edited my payment balance to £0 as if this meant the money hadn’t already been taken from my account. I’ve raised this with my bank now, but this is such shockingly unprofessional behavior from start to finish that I cannot believe it’s happening in a well established company like Casio. I would never buy from them again, and if you truly want one of their products, I would recommend buying from a third-party business that actually operates functionally.

Bought Two Casio G-Shock Watches In December 2025. Watches Are Great, But Alarm Sounds Are Virtually Impossible To Hear Unless You Have The Watch Next To Your Ear. What's The Point Of Having Alarms Built Into A Watch That Are Impossible To Hear. In the 1990's I Bought Several Casio G-Shock Watches (100m-200m water resistant ones) All Had Great Alarm Sounds That Could Be Heard, But These Current Crop Of Watches Since About 2005, The Alarms Are Impossible To Hear. Casio You Need To Really Work On The Alarm Sounds On Your Watches Otherwise You Will Start To Lose Customers.

G-Shock don’t support Uk Military person despite saying they do!
Supplied Discount codes don’t work and customers miss out on purchases.

I love Casio products, especially Gshock watches but the after care is awful. Noone at Casio responds to email enquiries. I've got a watch I'd like replacement parts for so I wanted their advice but don't seem to get any answers. That's my concern with buying a Casio product. Casio themselves don't care about you after the purchase.