Technician phoned to provide an eta - and arrived within the dedicated timeframe - mindful of our possessions, took his shoes off at the door and laid a guard on floor for protection. Was knowledgeabl... Ver mais
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Their upholsterer was very efficient and replaced part very quickly along with being neat and tidy. Only issue was not Castelan's issue which was the 16 week wait time for the part to arrive from th... Ver mais
Well the problem has not been resoved the chair still smells and he put in his report not a manafacturing fault all though off setting gas from the fire retardant materials used. Which has now left n... Ver mais
The furniture technician arrived spot on time. Was friendly, professional and polite, putting on his overshoes, although there was no need, as all hard floors. Explained and repaired the tiny nick in... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Castelan Group are the largest provider of care and protection products and services to the furniture industry. Trusted by many of the UK's leading retailers to provide first class service to their customers, we are consistently voted as 'best in class' by the industry. Based in the South West, we offer national coverage through our network of skilled technicians providing a consistent service throughout the UK.
Informações de contacto
Sunnyside Road North, BS23 3QY, Weston-super-Mare, Reino Unido
- 0370 320 3333
- enquiries@castelangroup.com
- www.castelangroup.com
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Rodney was curtious and respectable of…
Rodney was curtious and respectable of our home.
He made a wonderful job with the foot stool as I cannot see the repair.
Regarding the sofa seat, well time will only tell but I’m hoping that the repair won’t stretch or tear the leather.
Lee came and sorted the creaking arm of…
Lee came and sorted the creaking arm of my new couch. He done a terrific job in finding the fault and restoring it back to new.
Thomas repaired my Ercol sofa…
Thomas repaired my Ercol sofa perfectly! I was a little anxious initially when he explained that he was going to have to take the fabric cover off the sofa (as it looked to have been stitched into place - rather than a loose cover) but he provided information and reassurance as to what he intended to do and how the sofa would look once done. You would never know that he had done this as it was all put back together perfectly. Thank you for your professional and expert service, Thomas.
Great service and resolved the issues…
Great service and resolved the issues within 20 mins. I also picked up a couple of handy hints on maintaining the look and feel of our new JL furniture.
Friendly and arrived at stated time…
Friendly and arrived at stated time window. Five star service.
Quick Response
Easy to report and make a appointment. An excellent repair was made to my sofa.
Would recommend
A very professional experience.
Mark was an excellent representative for Castelan group, who listened very carefully to the problematic issues I outlined.
He then carried out a number of modifications to the chair, in a very professional and informative manner which, when completed, left me with an improved and more comfortable sitting experience. Highly recommended.
The engineer was very efficient and…
The engineer was very efficient and friendly
However the fault has returned and I need someone to re visit
Steve Redgate
Very nice gentleman respect for your…
Very nice gentleman respect for your home took his shoes off very polite and helpful
Great result
Nice woman.
Everything clean and other furniture respected.
Carpet protected.
Fault identified quickly and repair made.
Great experience.
Engineer was very professional
Engineer was very professional, kept a nice clean work area and used a protective work sheet to protect our carpet.
They made it quick and easy to set up a…
They made it quick and easy to set up a date and time and fixed the issue we were having. Excellent service but hopefully won’t have to use again 😀
They did exactly what they were…
They did exactly what they were supposed to do. No hassle. Straight forward, & appears to have done a thorough job.
Excellent job
Very pleased with the whole job. I was given a clear quote, the repairer did an excellent job He was pleasant , efficient and did the repair swiftly. I recommend this firm without reservation.
Castilian table repair
Our Castelan technician repaired a blemish on our indoor bar table. Very friendly and she explained what she was doing. Highly recommended.
Very experienced and friendly man
Very experienced and friendly man
I am very pleased with the results the stain completely disappeared
Excellent service and communications…
Excellent service and communications and got the repair job done quickly and thoroughly. Could not fault!
Fast efficient service
Fast efficient service. Excellent communication from the technician who arrived when he said he would.
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