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Warning About CDER Group’s Tactics – Know Your Rights and How to Report
If you’ve found yourself dealing with CDER Group regarding debt collection, you’re not alone. Many people have reported distressing experiences, including:
Aggressive and intimidating communication
Lack of compassion for financial hardship
Threatening tactics designed to create fear rather than resolve
Refusal to offer flexible or human-centered solutions
These practices are harmful, especially for those already going through periods of transition, financial instability, or emotional stress. It’s important to know: you do not have to tolerate abusive or frightening behavior.
What You Can Do:
Know Your Rights: Bailiffs must follow strict regulations. They cannot force entry into your home for council tax debt and must behave professionally at all times.
Report Their Behavior: CIVEA – Civil Enforcement Association, which oversees companies like CDER Group Local Government Ombudsman (LGO) – Especially if the issue began with your local council Citizens Advice Bureau – For guidance on how to deal with bailiffs and make formal complaints Your Local MP – To raise concerns and push for change
Reach Out for Support: You are not alone. Support networks, legal aid, and financial advisors can help you navigate these challenges with more clarity and confidence.
No one deserves to be met with fear or humiliation during hard times. There is a better way and we must all demand it.
When individuals or organizations resort to intimidation or fear tactics, it often reflects a deep disconnection from their own inner power. True authority is rooted in integrity, empathy, and understanding not domination or control. Just like a bully, such behavior reveals more about their internal state than the people they target.

SCAM - i paid them to collect a debt in August 2024. They said they would file court orders then kept lying saying someone would call me then that someone was ill then someone had died then someone would call me. Has been going on for 9 months. DON'T GIVE THEM A PENNY NO MATTER WHAT THEY SAY. THEY ARE SCAMMING YOU. Go to companies house and they are being struck off!!!!!!

I would've even give a star! All the staffs are trained to take people's money! I have challenged my PCN and court has accepted my appeal. Regardless of that the CDER group messages me to pay the balance or someone will visit my house. Although my case with them was on hold. I called the adviser said your case must've been rejected by court so you have to pay now or someone will come to your house. I got scared had a panic attack. I called court they said no it's wrong your case is accepted! I called transport for London they were shocked to hear they said it has nothing to do with CDER anymore! From my experience they just want your money they are not professional!

after 16 weeks I finally got my refund from CDER! 16 weeks!! They tried telling me a I would not receive a refund at all, the way they dealt with the whole situation was shambolic and as long as you continue to battle with your local authority you stand a great chance of winning. What a complete waste of time the whole thing was from start to finish for a completely innocent situation.

What a truly shocking debt collection company.
They use bailiffs that are aggressive ,the communication with staff is aggressive and they shouldn’t be allowed to deal with debt as they have no understanding or want to know about individual circumstances .

Even the emails they send has a threatening undertone
What didn’t surprise me was their horrendous track record .the reviews sum up this company who are just bailiffs and debt collectors

They need shutting down, I believe they are corrupt. Horrible, ruthless people working for them.
Anybody interested to bring a legal action against them for their extortionate charges and harassment, then please contact me.
Disgusting organisation. I got two horrible people on the phone, a woman called Charley and a guy called Kyle or Karl, not sure. I tried to renegotiate a payment arrangement when I've only got 2 payments left to make, and I can't even afford to buy food. But Charley said "That's my problem". They clearly need to be reported.

CURRUPTION AND DAYLIGHT EXTORTION. Missed a few Dart Charge payments (no more than £20-£30 worth of crossings..) I Paid CEDR GROUP £1,900, 8 days later sent enforcement out again saying i now owe another £1100. I have now reported to Financial Ombudsman Service (FOS), National Trading Standards (NTS) and The Solicitors Regulation Authority (SRA). Mr Whyte Is a desperate wrongen.

These b@stards woke me up several times at 6am looking for the previous owner of my house. Then an agent appeared at my doorstep, claiming they have a court order to enter my house, despite me not being associated with that person whatsoever nor that being their property any more. And now, they want MY personal details to prove that what I say is true. Their customer agent on the phone was rude and hung up on me. We should file a class lawsuit action and claim millions of pounds in compensation for this disgusting behaviour and harassment.

I received through MY letterbox a letter addressed to an unknown person threatening their "intention to take control of goods" over a £400 debt. I called them out of courtesy to let them know they have the wrong address. The woman who answered the phone would not allow me to speak, would not help and was rude. She tried telling me that I needed to send proof of who I am to them!!! She spoke to me like I was the dirt on her shoe. I have spent years dealing with the public by phone. This is not the way to do it. Disgraceful. Shame on them - and her.

Completely ineffective. They sign their emails as "CDER Group Customer Care," yet demonstrate no care whatsoever. Rather than providing a clear explanation of the situation, they resort to stating the most basic concepts, only to follow up in the same message with thinly veiled threats.

While in contact with them they sent an email claiming that I had not been in contact with them at all, so they could initiate enforcement action.

Self-important jobsworths who, instead of being helpful, relish the thought of making life difficult for others.

The company came to my house at 6 AM looking for someone who used to live here. I woke up very disorientated and thinking something worse had happened.

You should improve your approach. I have nothing to do with you, and you disturbed my personal peace with that approach.

If scaring nice people is your way to work you are doing this very wrong.

I am the one now looking for my rights.

Acting illegally collecting a debt on the basis of a warrant of control without a CCJ being in place. Disgraceful!!

came to my home asking after my Son who lives with his partner over parking in a park ,ticket machine wasn't working despite appealing to L.A to no avail a £5 ticket as turned into £400 ... this company is corrupt really don't deserve any star as a collective I seriously think people should bring a court action against this group . they lie.not people friendly don't want to listen and are not fit to run such an outfit.
horrible company and should be struck off!!! outer organisations who have dealings with these people also need to be investigated, something needs doing before it results in a loos off a life !!!

In my recent dealings with this debt collection agency I have to say the experience was/is very unprofessional they are not here to help only bully people either phoning or texting very early morning or well after 6-7 o’clock at night they constantly bombard you with text messages and do not make things clear in there agreements with you bullying tactics used by both on site representatives and officee staff

The c stands for Criminals
Not one letter sent to me informing me of a fine is had

Answerd a random scam phone call by mistake and turned out to be there's Clowns

I informed them I'd had no letters or any idea about a parking fine I got in jan 24
They didn't care and told me I owe them £170 pounds
Informed them I'd be able to pay at the end of February when I get paid .

They then sent a debt collector 1 week later and added a additional £310

So now I owe £480

Money grabbing Criminals

And say it's all ur fault couse you didn't answer a scam call and have ur mobile set screen scam txt messages

I really think they don’t even deserve the 1star.I crossed Dartford and it was my first time paid the charge 24 hours late.This company then clamped my car and left a cell number to contact, which I did, was told I now owe £650.Their agent said to pay £450 to unclamp my car,then pay £250 b4 end of the month.I paid a week later the balance and I get another massage saying I still owe £450.Sent them an email to prove my payments.They informed me the agent had changed and he hadn’t informed his office of the agreement.I fail to see why I should pay for their agent’s mistake.They have been harassing me with texts and unstop calls.

Awful customer representatives who are not capable of putting a sentences together. They will also hang up the phone when you prove you have made a payment.

My son got a notice hand delivered for something he has absolutely no idea what for have emailed customer service
£1024 they want white hasbthat sort of money!!!!
And on a Sunday

Story starts in town i enter a bus lane no markings on the turn and an action i had to take owing to a vehicle oncoming which would have blocked the highway in both directions.
It was a large truck, the car behind me did exactly the same cut at a convenient moment for the evidence on the MCR council site, i challenged it and they surprisingly upheld themselves.
They then sent dogs CEDR a few weeks later in January where my £75 fine was now a £389 payment.
I was forced to pay £100 then £289 on feb 28th which is non negotiable not once was I questioned or asked about my finances i did raise this and explained this was not affordable, it would cause some problems which i do not want to go into.
They basically did not care, I then two weeks ago complained on the council website to which i got no response not even a reference ,I have just repeated that today.
To act like they the council care about people`s wellbeing is a joke
How are companies like CEDR not privvy to the same rules as every other company when it comes to peoples finances?

I missed 1 payment from the agreed plan due to fraud on my bank account and card number changed. The baliff didnt listen to the reason why the payment wasnt made due to card number changing for the payment hence why it failed. Working so close to the government I'm so supprised they employ thugs and explain the truthful scenario that caused them to put extra fees on when I had one payment to make when I just got made redudant the same week. My advise is to look into your rights regarding these baliffs for CDER thugs and money grabbers