ChampagneDirect.co.uk was recommended to me by ChatGPT, so I thought I would give it a try! I was pleasantly surprised by the excellent service. The champagne arrived on time, and we were able to pass... Ver mais
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Leia as opiniões dos outros
Ordered couple of cases of champagne as a birthday present to be delivered to a hotel. Delivered within stated timescales - well packaged. Easy ordering process and confirmations. Although initiall... Ver mais
All very smooth and efficient. Also must say packaging was excellent so my bottle would never have been at risk in transit. Many thanks.
Super range, Super simple to order and super quick. Carefully packaged as well. DPD also allowed me to change delivery date, again one click and done. Thank you for great service, special for us as we... Ver mais
Informações sobre a empresa
Escrito pela empresa
The ChampagneDirect.co.uk website was launched in March 2010. Since then we've rapidly grown to become the UK's leading Online Champagne Retailer. We work closely with the finest Champagne Brands to offer our customers exclusive Limited Editions, Luxury Gift Packs & Glass Sets.
ChampagneDirect.co.uk
Escrito pela empresa
- PRESTIGE CHAMPAGNE
- We stock the finest Champagnes produced by the leading Houses, including Bollinger, Charles Heidsieck, Dom Pérignon, Krug, Lanson, Laurent-Perrier, Louis Roederer, Moët & Chandon, Mumm, Perrier-Jouët, Pol Roger, Ruinart, Taittinger & Veuve Clicquot.
- FREE DELIVERY OVER £500
- We offer Free Delivery on all Mainland UK orders over £500.
- COMPLIMENTARY MESSAGE
- For gift orders, we will print your personal message onto a gift card and enclose with your chosen products.
Informações de contacto
4,9
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to order ,swiftly dispatched and…
Easy to order ,swiftly dispatched and fully informed at all times .Couldn't fault the experience!
24 de julho de 2026
Exactly what I wanted
Exactly what I wanted. Very easy experience. Excellent packaging and super speedy delivery. Highly recommend.
24 de julho de 2026
very good service as always
7 de julho de 2026
Resposta da ChampagneDirect.co.uk
Dear John, Dear Millie,
Your order was placed on Wednesday 15 July, and you selected Shipping Method: Nominated Day - selecting delivery on Thursday 16 July.
We have no record of any email correspondence from you to our customer services team to advise a problem with your order.
If you have any issues please email customer services on enquiries@champagnedirect.co.uk.
Kind regards, ChampagneDirect.co.uk
Easy to order
Easy to order. Quick delivery. I use Champagne Direct all the time as they are trustworthy and are also very helpful (especially when I make a mistake with the delivery address!).
20 de julho de 2026
Your services are easy to use and the…
Your services are easy to use and the range of products you sell is excellent
6 de julho de 2026
Excellent service again
8 de julho de 2026
Very helpful customer service team and competitive pricing.
Very helpful customer service team. Competitive pricing. An all round positive experience.
1 de julho de 2026
They delivered it and left it on the…
They delivered it and left it on the street and it was stollen and now they are not replacing it or refunding it. Terrible customer service!
19 de junho de 2026
Resposta da ChampagneDirect.co.uk
Dear Mr Mike Carter, Dear Hannah,
Your order was placed on Thursday 25 June, with delivery option Express (1 - 3 Business Days).
The warehouse team shipped your order the same day, and DPD delivered the order on Friday 26 June.
You contacted us by telephone on Monday 6 July to advise non-receipt on the order. This was 10 days after delivery.
We immediately opened an investigation with DPD. In our email to you of Monday 6 July we advised DPD’s Southampton delivery depot will liaise with their driver to return to the address and resolve with staff at the premises. This process may take up to 6 business days.
Following your email of Wednesday 8 July demanding we immediately send a replacement we advised that we cannot simply send a replacement order without understanding what happened to the order delivered on 26 June. This being subject of investigation by the delivery company.
Given delivery was to a business premises we asked you in our email of Wednesday 8 July whether the recipient has CCTV which can reviewed? Also whether there is a reception receiving deliveries at premises?
On these points you have not responded.
We have been clear that as soon as we have an update we will be in touch. DPD will revert to us by Tuesday 14 July and we will then be in touch to advise a resolution.
To confirm, we are still investigating your report of non-receipt with the delivery company, DPD - and in the timeframe advised in our email sent to you on Monday 6 July.
Thank you for your patience in the meantime.
Kind regards, ChampagneDirect.co.uk
Easy efficient order process
Easy efficient order process. Great range . Prompt delivery
25 de junho de 2026
Turned up within 24 hours of ordering
Turned up within 24 hours of ordering - which was very timely indeed.
26 de junho de 2026
Great service
3 de julho de 2026
Really quick and attentive service
Really quick and attentive service. Corrected a mistake I had made and delivered on time!
22 de junho de 2026
Good price and delivered on time
Good price and delivered on time (but no "delivered" update from supplier or delivery company [DPD])
27 de junho de 2026
Great service
Good website. Easy to use and excellent packaging and speed with postage. Would love to use often 😄
1 de junho de 2026
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