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I ordered a few flavours as never having this brand before I was keen to try it - this was a massive mistake - now I can only speak for the whey isolate as that’s what I tried but for the love of god don’t do it unless you really live the taste of camel poo mixed with powdered insects or at least that’s what sprang to my mind after tasting it (in my own opinion) - once contacted bulk powders made it so difficult to speak with anyone and instantly told me that’s it no replacement no refund like it or lump it basically which is by far the worst customer service I’ve ever experienced needless to say I’ll be sticking to better brands like applied nutrition, usn, kinetica, yvomax gold standard etc

I got sent the wrong item and they just had a bit of an attitude with me when asking them to sort it out. Tried to make me pay for the return when it wasn't my fault! Won't be using again.

Short expiry dates on some products, which you don't find out until you have received your order. Customers have to pay postage for returns, even if Bulk are at fault. Customer service unwilling to go the extra mile to put things right.

Ma Commande numéro 11002526937 n’a toujours pas été reçu au bout de 11 jours.
Site à fuir d’urgence, orientez vous vers MyProtein, eux au moins ne vous arnaqueront pas.

Great products overall, very reliable , and even better customer service. Thank you Giada for the prompt response :)

High quality products, however very misleading website. I have experienced many times now, where my order was doubled and products added from my old order. Very inconvenient to what most webstores can offer nowadays.

Kommer aldrig til at købe et produkt her igen..

Jeg har i årevis handlet ved BulkPowders, fordi deres produkter i sig selv egentlig er fine. Men deres kundeservice har jeg dog aldrig oplevet så dårligt noget sted før.
De har ikke styr på deres lager, har oplevet produkter der er direkte sundhedskadelige - så får jeg naturligvis tilsendt et nyt, men uden tracking-nummer, så jeg ikke kan hente den, og dermed ikke modtager den. Det forklare jeg dem og de sendet et nyt - lige bortset fra at de åbenbart har videresolgt mit produkt og ikke kan sende et nyt. De nægter at reservere et produkt til mig, og derfor bliver jeg tvunget til en tilbagebetaling i stedet for at få et produkt når det er bestilt hjem igen. Ovenstående er sket flere gange for mig.
Jeg er færdig. Aldrig mere vil jeg acceptere så dårlig service. Føj.

Generally good experience, until They sent me a random £40 bag of coconut water powder, charged me for it then asked me to pay postage to return before they would refund.
I ordered complete greens & chocolate liquor buttons & used a 40% discount code. I was charged for coconut water powder at full price - a clearly & entirely different order, but they stuck to their story and called me a liar. Not what I expected from what until then had been solid customer service

Had some good protein powder, some bad protein cookies and a whole lot of text messaging spamming from them

My order hasn't arrived after 2 full weeks, they refuse to respond, I'm currently contacting consumer affairs

Could you contact me hasnen naseer thank you

I ordered the wrong flavoured item on their site. I sent a few emails asking them to change it, they said it was at the back of the list and they haven't got around to it. Then I had to pay for the item to be returned to them in order to get a refund, they couldn't refund me the full amount. Their live chat system is terrible and I don't feel they care about the customer at all. Its a shame as I used to use them alot but they seem to be going downhill now.

Used Bulk Powders for a long time. Never had any problems with their products. When needed, customer service has been excellent. Always have deals on and their products are top quality!!

Really enjoying the supplements I ordered. Big order over 200£ everything seems to be good quality. Making great gains in the gym.

Only annoying issue was receiving notifications of items out of stock after placing the order, they should do this during order as I could go for a replacement.

My product has not been received despite the Royal Mail tracker showing that it was delivered yesterday.

Luckily for me I paid via PayPal 14 days after delivery service so I can stop the payment and minimize my financial loss.

Shame because a reputable company like this shouldn't be using a Mickey mouse outfit like Royal Mail for their deliveries.

Good flavour. Went for classic chocolate. Delivery took longer than expected though! Would shop around before I buy again.

I don't know what they're playing at, it seems like they've gotten so big now they don't have to give a s**t about customer service.

Firstly, on their website it states that order over £49 qualify for free next day delivery, that apparently wasn't the case when i go to checkout and even if you click next day delivery to see what would happen it doesnt confirm your total purchase before you procees with payment so i had to play it safe and go for standard delivery (2 - 3 working days).

5 days later and it's still not even dispatched. Great!

I've emailed and asked for updates. nothing!

Terrible customer service and its not as good as it used to be. Shame because i always thought Bulk Powders were good.

There was an error with my order. It was my fault where I ordered the same order twice. I tried to do a refund there and then but it would not let me do this on online or through Paypal. I couldn't stop the delivery but I made sure when it arrive I sent it back. I received a full refund. I was a little worried for a few days, but Lorenzo in customer support sorted this out and refund me. Many thanks, I will be back for more protein in a few months time.

Last three occasions I have ordered off this site everything has gone wrong.

First time, I ordered four different flavours of protein when the order arrived it was all the same flavour. As I was stuck for the items I said nothing and got on with it.

Second time, I was starting a new PT program and again was stuck for the goods so I waited over two weeks for the items too arrive only to be told that they had been sent back to the warehouse due to shipping problems and other issues but were beyond slow to respond to my emails and calls when asking why I was unable to track my items

And now for a third time, again starting another PT program on Monday ordered the good nearly two weeks ago, no sign, unable to track it only to receive an email that the goods were damaged in transit and as compensation they have rewarded my 200 bulk powder points the equivalent of €2 off my next offer.

BULK you can keep that ground breaking, world hunger curing offer as I can promise you now I’ll never order off your site again. Completely unacceptable, time and time again ye have let me down and I’ve had enough.

I can only hope this reviews turns people away from using your site as much as possible as it’s an absolute joke. If zero stars were an option I would have selected it.