Cigna Opiniões 

If I could leave zero stars I would have done that. They are denying my care for a drug that I need to manage my type 2 diabetes. They are saying that my a1c is still too low for the medication despite the fact that I have been on this medication for the past 8 years. They are obviously a greedy and evil company with no sense of morals or compassion. If I had my way, I would do things to them that I cannot openly say on this review!

Just had my first experience with having Cigna insurance. I've had several different insurance plans over the last several years and this is a first. I received a letter 2 days after being discharged from the hospital that they approved the request for me to be treated. I've never experienced this before, normally the doctors determine your treatment and whether or not your admitted and treated, what tests need to be done etc. If they think people are supposed to call them before going to ER they've lost their minds. These companies are getting way too much control over our health. They're supposed to cover the bills not determine what's best for me. I won't be with them much longer and this will be a determine factor of whether I accept my next job. If Cigna is the Ins I won't work for them.

Application for Medigap has thus far taken 2 months without any communication other than my calling them every week and being told it's in process. In process? It's a guaranteed issue application! - No health questions. Why the delay and lack of service. They're terrible.

They take your money, but when it comes time to send you the medicine, they don't want to pay for it and they deny it to you.

Tras más de diez años como cliente de Cigna, debo manifestar mi profunda insatisfacción con el funcionamiento del servicio. Lejos de facilitar el acceso a la asistencia sanitaria, la compañía ha convertido los trámites en un proceso excesivamente complejo y poco orientado al paciente.

La gestión de autorizaciones resulta particularmente problemática. Se exige al asegurado identificar correctamente códigos médicos y seleccionar procedimientos con un nivel de precisión que, en la práctica, obliga a tener conocimientos técnicos que no corresponden a un cliente. En lugar de simplificar, el sistema introduce barreras administrativas innecesarias. Todo son requisitos adicionales, solicitudes de documentación y justificaciones reiteradas, incluso para actos médicos relativamente sencillos como pequeñas intervenciones quirúrgicas.

Además, los canales disponibles —principalmente telemáticos o telefónicos— no siempre son ágiles ni accesibles, especialmente para personas de mayor edad que no manejan con facilidad herramientas digitales. Una entidad aseguradora debería priorizar la claridad, la sencillez y el acompañamiento, no generar una sensación constante de obstáculo burocrático.

Considero que el modelo actual debe revisarse en profundidad. Los asegurados abonamos nuestras cuotas con la expectativa legítima de recibir apoyo eficiente y una gestión ágil de las autorizaciones. En su estado actual, el servicio transmite más una cultura de control y dificultad que una vocación real de atención al cliente.

Por todo ello, mi experiencia no ha sido satisfactoria y, en las condiciones actuales, no recomendaría Cigna como entidad aseguradora de asistencia médica privada.

Cigna, now "Healthspring" has been very frustrating to deal with. They improperly switched my to a $50 deductible PDP when they changed their name. It took me 4 weeks, 6 or 7 phone calls including 2 to Medicare who finally fixed the problem by forcing Healthspring to enroll me in the proper zero premium plan. Now Healthspring is still trying to collect the $100 from 2 months of premium on the wrong plan. Their call center says they can't do anything and there is no escalation. I've tried to find a corporate billing office number for Hs, but can't find anything. The call center says they have no corporate numbers for Hs. The good news, if any, is that for now, Healthspring will not try to collect the improper premium. Cygna, Healthspring and their maybe new owner Health Care Service Corporation should be having their license revoked until they start behaving in a more honest manner.

I have never seen such a disorganized insurance service. Their support never answers questions clearly, just transfers you in circles, and most of the time you get cut off before you even reach someone who understands your issue. Claims take forever, if they’re ever resolved at all, and they constantly change your plan details without adequate notice. I’ve spent hours on hold only to be told conflicting information by different reps. Honestly, it feels like nothing I pay for actually gets used to help me — it just disappears into a black hole of confusion and endless run-around.

Sent me a notice of the name change but that was all. Figured I'd have the same plan as 2025 under the new name. My monthly bill went from 40 cents to $50.40 per month. They switched me to an extra plan from a basic plan. The nam change was just an excuse to steal from seniors

Cigna dental required three phone calls to cancel. Goes to Philippines first. Very unacceptable.

Edit: As for Cigna’s “I’d like to look into this” response, this has been “escalated” (Cigna’s word) twice. They just open another claim to reset the clock on when they’re legally obligated to settle up. Got fed up and handed it over to TDI. The guy who responded to this review (Norman) is one of the people that ghosted me. This is a $1200 claim. I can’t imagine what games they play to get out of paying serious $$$ claims. I’ve had various dental insurance companies in the 30+ years I’ve been working. Congrats on being the only nightmare, Cigna.

Absolute worst. Have them for dental insurance. Had a pre-approved gum graft. 2 months later, they still haven't reimbursed. They've opened three claims for this in 2+ months as a way to delay payment. Over 70 days later, and they are dragging their feet on it. Filed a complaint with TDI. If you have a choice, stay away from Cigna. My health care provider can't stand them, and I can see why.

Watching a survivor get the run around 5 months after his mother passed.These people are the lowest that run this business.

I joined HealthSpring/Cigna because they were one of the providers that supported my meds. They approved for me to receive a shot only to deny it asking me to pay thousands for it. They also denied another medication that they already knew I needed. This has been an awful experience.

HealthSpring is a major disappointment. I am embroiled with them over a Formulary Exemption for a widely used and very effective drug. My physician's office has responded to their process, but they didn't accept the response because it "was after the turnaround time." What about my turnaround time for getting a needed prescription refilled? I have spent many hours on the phone with agents who only read the same response over and over. Now I am being forced to pursue a third party appeal with C2C Innovative Solutions. This should have been a straightforward process, but their needless delays and inadequate communications are horrible. Do not choose a Part D plan with this company. Less than 2 months of having this coverage and I'm ready to bolt!

I can't thank Cigna enough for their excellent service and coverage during my son's cancer treatment from 2024-2025. We didn't have a single issue, coverage denial, or unpaid claim. When you go through a traumatic medical event, you pray that the insurance coverage you pay for will meet your needs and not leave you high and dry with extensive medical bills. We had a team of Cigna insurance advocates that were constantly updating us on pre-approvals, making sure we were getting all the services we needed and letting us know what was covered. Truly our experience was above and beyond. I want to thank Cigna for providing excellent coverage during our really hard time and for not having to worry about insurance claims on top of cancer treatments.

I would give zero stars if that was an option. We have only used Cigna since January of 2026. I have found the customer service appalling. I have had 6 communications on average to get simple requests addressed such as renewing a refill on a medication they sent in January. It is February the system is convoluted to the point of being utterly useless. I waited on hold for over 20 mins to get a case manager assigned to me after receiving a letter claiming a case manager could help navigate their insane system. The representative on the number on the letter was clueless as to how to find out who a case manager is for me. Weeks of waiting for response for pre approval or pre authorization no one there seems to know which covers what for medications. To be told I need a prescription sent over after both pre authorization and approval were received. Why would a prescription be the last thing they request? It was literally the first thing my Dr submitted to them.

I have an additional complaint since my review. I called my endocrinologist to request a 3rd Pre authorization or pre approval it is still unclear which one you are even asking for when you simply write PA. Your representatives each told me you had PAs received on the 3rd of Feb and again on the 9th of February. I received a email this morning stating I need a PA for my CGM Dexcom 7s. I don’t expect representatives to know medications but maybe some general knowledge between devices and medication would be beneficial for your representatives and for the love of god tell them CGMs would not be for cosmetic purposes. Your company sucks on every conceivable level. It is rife with incompetence.

Cigna is a total nightmare!
Dealing with Cigna has been a total nightmare. After 2 months and tons of e-mails and calls with number of representatives of this company regarding simple signature required for my daughter's university nothing has been solved. They ignored and didn't answer at all for more than a month, then refused to sign without any reasons in literally one sentence email and made a mistake, confusing me with another customer! I cannot believe a company like Cigna would be so evasive in their approach to customer service. I think it is time to get legal action started. Definitely will opt out of their "service".

The insurance company pays for nothing not even basic care and the employees are rude. They charge you for things they shouldn't and offer no resolution. I stayed on hold for 40 mins today to get hung up on before the survey.

Update 2/17/26:
Checked my app this morning and it shows I have met my deductible and out of pocket max, however, when I went to my medical appointment this morning and they ran my insurance, it did NOT show that I had met my out of pocket max and I had to pay $128 for the visit. Stay away from Cigna AT ALL COSTS. There's a reason they have such a low rating. They don't care about their insured. Such a scam.

I like to check the Cigna app to follow my progress with meeting my deductible and out of pocket max. Recently I checked and saw I had metmy deductible. When I checked the app a few days later, it reverted back to me not meeting my deductible. Now it has shown I have met my deductible again. Now my out of pocket remaining amount has changed from showing I was about $1,000 away from meeting it to now being $1,600 away from meeting it. Not sure why all of this keeps changing, but it's a very shady practice. I highly recommend everyone checks their account to make sure you're being credited correctly. Don't send me a canned response asking me to reach out to customer service. Just stop being so damm shady to get more money out of me.

CIGNA continues to provide extremely poor customer service. Their email contact form on their customer portal still does not work. Meanwhile their app issue for iphone users allegedly has been fixed yet the log in button remains below the screen and can not be accessed. Cigna has also suddenly decided to remove all previous correspondence from the customer portal which means that renewal invitations and other correspondence is no longer available to their customer. Am appalled by this deterioration and would not recommend CIGNA as a company going forward

They switched over to HealthSprings and are worst than when they were Cigna .. their wait times on the phone go into the hours … their CSR has no clue what they are talking about… they say they are going to do something and they don’t.. when I call back - no notes were taken or anything…..their website is a bunch of confusing mumbo jumbo… I’m switching back to United Healthcare