Cigna Opiniões 

El Plan con Reembolso es un engaño, te ponen un montón de pegas para cobrarlos. Se acogen a que los datos que vienen en la factura no coinciden con los datos del informe. Evidentemente, en un hospital o centro grande pueden tener varios CIF dependiendo del Dpto, no me van a hacer una factura con los datos del Dpto de compras.
Les he insistido en varias ocasiones y mandado incluso un email diciendo del centro diciendo que son la misma empresa y se niegan a abonarlo.
Tengo otro reembolso en parecida situación y sin embargo, no han puesto pegas.
Increíble

What went wrong this time or the other 4times I’ve called them. They are withholding my dr prescribed medication for a pre authorization from my dr. But they have not notified my dr of needing a pre authorization. So while they secretly need the pre authorization I’m just doing without my prescribed medication. I have never had a company make me feel like they care less about me and my medical needs. This is just for 3 prescriptions. Imagine if I needed a procedure of some type. What a joke of a company and a customer service Dpt, calls them selves care specialist. They are the no care specialist. I would be embarrassed to work for them. They couldn’t manage their way out of a paper sack. If you are thinking about getting insurance from them don’t. Waste of time and energy which I don’t have a lot of since they are denying my prescription claims.

I have the worst experience dealing with Cigna Healthcare. Getting any medication or treatment approved feels like a constant battle. Even when a doctor clearly prescribes what’s needed, they delay, reduce, or deny it without proper explanation.
You end up spending hours and days on calls, repeating yourself and getting transferred with no real answers. Instead of focusing on your health, you are stuck chasing approvals and trying to access your own medication.
Customer service is slow, unclear, and exhausting. Save your money and your peace of mind, stay away from Cigna Healthcare.

Cigna denied an Intracept procedure that two doctors had recommended.
First I was told that the procedure was experimental and not an approved procedure.
I found out that both Cigna and fda had approved the procedure several years ago.
The appeals process was a sham.

I can't leave much of a review as my experience is so bad. They treated me absolutely terrible. I call them every few days and now I am blocked because they refuse to do their job. At this point I just about don't have health insurance as they deny everything.

Cigna uses MD Live as a 3rd party tele health option. Hence, they are as guilty as MD Live in having a firewall that insures no customer can talk to a human without first going through tons of telephone prompts & chatbots that are terribly useless. My doctor claims she authorized my BP meds for 90 days+ when we had our last visit on 3/9. I have called Cigna, who doesn’t even have the ability to contact any of the doctors in the MD Live network, to assist & they are completely powerless when it comes to MD Live. So, even though my doctor screwed up, I’m told I have to make yet another appointment (which I couldn’t secure until March 30th) to rectify their mistake. You can’t message your doctor or talk to them at all about a prescription screw up or anything without giving them their almighty $25 co pay that they charge the day you make the appt. I would pay $100 right now to talk to someone that understands what has happened here. I even googled the doctor & called her personal cell phone & left 2 messages. I’m out of meds & unable to get them refilled because of my MD Live & Cigna’s doctor’s mistake that I’m paying for. Out of meds & blocked by both companies that claim to prioritize your health. At least admit it’s the bottom line instead of the hypocrisy you currently promote. Never in my life.

I was taken by ambulance to the ER due to shortness of breath, chest pains, and abnormal EKG. When the bill from the ambulance company arrived I learned that this company was not in network with Cigna. I am perplexed. Am I supposed to check if Cigna covers the ambulance company while I am experiencing a cardiac issue? It seems Cigna believes so. Unfortunate because 1. I want to get to the hospital quickly
2. I live in a small town and the town contracts with one company.
So, it seems I’m stuck with a large ambulance bill due to a cardiac issue that kept me hospitalized for four days. And calling Cigna is useless as customer service reps state they cannot do anything. Thank you Cigna! Speaks volumes about customer service.

I would give them a 0 rating if I could. Myself and 3 family members changed to Cigna Health Springs this year a terrible mistake. I'm paying high co-pays with medications that I paid 0 co-pays with United Health Care. My brother broke his hip and needed impatient therapy and they won't except White Oak Manor in Lancaster SC. They are trying to find a facility out of town. I spoke to the head doctor over therapy at MUSC and he even said Cigna Health Springs was terrible to deal with. So people beware before signing with this company

Cigna was ok until this Medicare Plan started. They automatically signed me up for it. I received an invoice each month. I paid them not really understanding what it involved. Then I received checks for 1.80 as overpayment. No way to opt out. I have different insurance now for 3 months. Still getting monthly invoices from Cigna. Can't cancel because "my account is inactive. What a pain.

My wife has been in severe knee pain for months, finally went to the Doctor, after 4 weeks with cortisone shot she was still in severe pain and Doctor requested an MRI
Cigna DENIED the MRI because she had only been in document pain for 4 weeks and Cigna wants you to have at least 6 weeks of sever pain. What kind of a SADISTIC PEOPLE ARE THEY! Cigna SUCKS!

Cuidado: Cigna es una mala elección de plan médico
​Mi experiencia con Cigna ha sido sumamente frustrante y costosa. Si estás considerando este seguro (aún si es o no a través de Amazon), te recomiendo que no ignores las señales de alerta:

​Falta de transparencia absoluta: Nadie sabe informarte cuánto vas a pagar realmente por un co-pay. Es una falta de claridad total.

​Problemas constantes en red: He tenido problemas en cada visita, ya sea al médico primario o a urgent care. Siempre hay excusas sobre si el médico está o no dentro de su red, lo que termina generando cargos inesperados y exagerados.

​Costo vs. Servicio: El costo mensual es elevado, pero cuando realmente necesitas el servicio, la cobertura es deficiente. Básicamente, te quitan más dinero del que realmente aportan en beneficios médicos.
​Dificultad para cancelar: Es un plan del que es casi imposible salir una vez que te registras. Te mantienen atrapado en un sistema ineficiente.

​Conclusión:
Si estás leyendo esta reseña junto con otras negativas, por favor, no las ignores. Este plan no es una solución, es un problema constante que afecta tu bolsillo y tu salud. Ahorra tiempo y frustraciones buscando otra opción.

Incluso los representantes te hablan con un tono molesto. Hasta en eso es deficiente.

​Warning: Cigna is a poor choice for health insurance
​My experience with Cigna has been extremely frustrating and costly. If you are considering this insurance (whether it’s through Amazon or not), I strongly recommend that you do not ignore the red flags:
​Total lack of transparency: No one can give you a straight answer on how much your co-pay will actually be. There is a complete lack of clarity.
​Constant network issues: I’ve had problems with every single visit, whether at a primary doctor or urgent care. There are always excuses about whether the doctor is "in-network" or not, which ends up resulting in unexpected and outrageous charges.
​Cost vs. Service: The monthly premiums are high, but when you actually need the service, the coverage is poor. Basically, they take more of your money than they provide in actual medical benefits.
​Difficulty canceling: It is a plan that is nearly impossible to leave once you’ve signed up. They keep you trapped in an inefficient system.
​Poor Customer Service: Even the representatives speak to you with an annoyed tone. They are deficient in every aspect.
​Conclusion:
If you are reading this review along with other negative ones, please do not ignore them. This plan is not a solution; it is a constant problem that affects both your wallet and your health. Save yourself time and frustration by looking for another option.

I received a call from a representative regarding my inquiry earlier today. The representative was very evasive and did not answer my questions about the plan, saying that the information would have to be sent to me in writing instead. While I was trying to ask additional questions, he became annoyed and eventually hung up on me. This interaction showed a lack of transparency and very poor customer service. Based on this experience, I would not recommend this company.

Mi esposa y yo llevamos 19 años en CIGNA durante los que el uso que hemos realizado de la aseguradora ha sido solo de consultas médicas y exploraciones complementarias. Este año 2026 me han intervenido quirúrgicamente de las vertebras lumbares, por lo que he estado 6 días hospitalizado. CIGNA valora mi situación de este año como alta siniestrabilidad por lo que nos piden a mi esposa y a mi un aumento del 30% de la póliza para la renovación. Es un abuso inaudito. Además hace 15 días me he operado de cataratas y he tenido que pagar el laser y la lente trifocal, en total 3.680€. La cobertura de CIGNA era inferior a la de la sanidad pública. Espero respuesta de CIGNA.

ACTUALIZACION DE OPINION FECHA 10/03/2026
Lamentablemente la respuesta de CIGNA del pasado 09/03/2026 es estándar y no da solución a la cuestión planteada.
No obstante he mandado un correo a la dirección que me indican en su respuesta y estoy pendiente de contestación.

Beachwood Dental in Zephyrhills Florida, are fraudulent and deceptive. I stated clearly that my visit was for a cleaning. The dental assistant two times told me that the cleaning would be definitely done after X-ray and exam. After the exam/ X-ray were done, then they told me that they would do the cleaning in my next visit. They lied/ deceive me. No respect for seniors. I called Cigna to no avail. Showed no empathy and disregarded my complaint. The woman so arrogant/ unprofessional. Now that office will still get paid.

You keep sending me secure emails I cannot access. I don't want your emails. I want my money back. You took it, incorrectly, from my checking account February 11. Today is March 4. Your representatives said it would take 15 days. Refund my money ASAP! I am a senior citizen with limited income. This is unacceptable, lousy customer service and disrespectful. Your client is pissed.

I would like to give a 0, but that doesn't seem to be an option. If anyone is curious, CS is not helpful.

I signed up for their dental and vision PPO plan and it was TRASH. They didn’t cover the compete cost of my vision exam and they absolutely lied about my dental coverage. It said I would receive the same coverage in and out of network. It also stated that routine exams were covered with no deductible. Went in for a routine cleaning and X-rays and Cigna paid $145 for a $505 bill. This plan cost me $50 a month and this is what I get? Don’t even bother with them. They are fraudulent. I canceled the plan immediately after this.

I contacted Cigna about my 1099-HC form and was told I would receive it within 5 business days. It has now been two weeks and I still have not received it.

During my follow-up calls, the first representative’s voice was extremely unclear. After I mentioned it, the audio improved briefly, but I was then transferred to another representative whose voice was also unclear. Even after informing him, the issue was not resolved, and the call was disconnected without any information provided.

I called again, and the audio quality was still very poor, making it difficult to understand the representative. This experience has been extremely frustrating.

How can Cigna be a reliable insurance company when I've only been able to get into my account few times before my actual insurance policy was activated. But now that my policy is activated I can't get on the app or website and I have tried all the things I could do to get on the app and website. How am I supposed make appointment if I can't see my cards. I'm about to ask for a refund and unregistered my account this is ridiculous!

2 script issues: my allergy doctor prescribed a name brand nasal spray for which there are generic brands of the med, but this brand has a unique delivery system that the generic versions don't offer and it allows the med to get deeper into the nasal passages which is what i need, Cigna repeatedly questioned whether I could use a different brand as if my doc doesn't know what she is doing, the second script is required in 90 day supply as per cigna and they want me to get it from their mail order, Express Scripts which is fine but they are more expensive than my local pharmacy. In late December we went back and forth, and then 2026 came and meant the start of the deductible again, they approved the latter script in january. When HR sends the annual survey out to the employees, I am recommending a switch.They are garbage.