Close Brothers Opiniões 

7417
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

What can I say apart from the service we recieved was outstanding the guy called bret was so quick with everything and getting the car ready for our daughter she got a Vauxhall Adam 2019 as her other... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Opened an Easy Access savings account - straightforward procedure. After making 3 deposits without issues i made a larger deposit 11.10.26. FIVE DAYS later no sign of it. Help line quotes ' some IT is... Ver mais

Classificada 2 em 5 estrelas

Paid off my balance... Had no confirmation and was told when I phoned up it was down to me to call and get confirmation.. Absolutely unacceptable.. If you pay off your balance then least you sh... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have financed my last three cars with Close Brothers and I can not speak highly enough of the service I have received over the past few years. A very straight forward and quick process with applic... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Finanças e seguros

Sobre Close Brothers

Escrito pela empresa

Close Brothers is a UK specialist banking group providing lending and deposit taking.

We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our Banking offering includes specialist and secured lending, and deposits for small businesses and individuals.

Commercial: Hire purchase; leasing and loans for capital assets; debt factoring; invoice discounting; asset-based lending; and other specialist financing for SMEs.

Retail: Used car, motorcycle and light commercial vehicle financing; insurance premium financing; and savings products for individuals and corporates.

Property: Development finance for residential properties; funding for commercial properties; refurbishment and bridging finance.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

7 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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3,7

Todas as opiniões

(7417)

668 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

They were efficient, and polite

They made sure that I had sufficient capital to purchase my vehicle. Also the transaction was completed within four days. It gives peace of mind when staff know their job, and customers. J Grice

31 de julho de 2026
Opinião espontânea
logótipo da Close Brothers

Resposta da Close Brothers

Hello Joyce. We are so happy to hear about your positive experience with us. We always strive to ensure our customers feel confident and well-supported throughout their vehicle purchase. Thank you for your feedback.

Classificada 5 em 5 estrelas

Great company no hassle they felt with everything 👌🏻

Great finance company I didn’t have much of credit as just started a business and they helped me I would use them next time I need finance for new vans always when contacted them they wer very helpful no hassle 👌🏻

3 de agosto de 2026
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Resposta da Close Brothers

Hello Steven. We're glad we could help and that you found our team helpful throughout. We appreciate your support and look forward to helping you again in the future. Thank you for your feedback.

Classificada 5 em 5 estrelas

I have used Close BROTHERS TWICE NOW in…

I have used Close BROTHERS TWICE NOW in the last 3 months, they gave finance on a motorcycle 3 months ago, did not like the motorcycle, traded it in for another motorbike, they pay off the outstanding balance on the old motorbike and gave me finace on the new motorbike 3 days ago, getting finace with CLOSE BROTHERS, IS STRESS FREE

1 de agosto de 2026
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logótipo da Close Brothers

Resposta da Close Brothers

Hello Brian. Thank you for your feedback. We're delighted to hear that you've had a stress-free experience with us on both occasions and that the transition to your new motorcycle was smooth and straightforward. Thank you for choosing us again and we hope you enjoy your bike!

Classificada 5 em 5 estrelas

kudos

everything was very comprehensive and very easy to understand

3 de agosto de 2026
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logótipo da Close Brothers

Resposta da Close Brothers

Hi Chuka. Thank you for leaving a review. We're glad to hear you had a good experience with us.

Classificada 5 em 5 estrelas

Great service!

Really pleased that my experience with Close Brothers went smoothly with no issues. Would definitely consider using their services again.
Kind regards.

3 de agosto de 2026
Opinião espontânea
logótipo da Close Brothers

Resposta da Close Brothers

Hi Robert. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.

Classificada 5 em 5 estrelas

I financed my range rover with these…

I financed my range rover with these guys, girls,shemen, menshes what ever they may be. Found them to be fine Didnt once had to call or call me payments made every month on time so had no dealings with them at all.

3 de agosto de 2026
Opinião espontânea
logótipo da Close Brothers

Resposta da Close Brothers

Hello David. Thank you for your feedback. We're pleased to hear your finance agreement ran smoothly and that everything worked as expected throughout. Thank you!

Classificada 5 em 5 estrelas

CB provided great service at a fair…

CB provided great service at a fair price.
Happy to deal with them again if and when required.

3 de agosto de 2026
Opinião espontânea
logótipo da Close Brothers

Resposta da Close Brothers

Hello Mark. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.

Classificada 1 em 5 estrelas

Numerous complaints over the years

Numerous complaints over the years. Too many to mention. Speak to somebody one time
On the phone. Then the next person doesn’t know what you’re talking about. Shocking, spent far too much time
On the phone trying to fix their mistakes

11 de novembro de 2025
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logótipo da Close Brothers

Resposta da Close Brothers

Hello Rhys. Thank you for taking the time to submit your review. We would value a conversation with you to discuss your concerns further. Please contact groupcommunications@closebrothers.com.

Classificada 5 em 5 estrelas

Very quick response and good service

Very quick response and good service, I have used Close Brothers in the past, still doing a good job.

3 de agosto de 2026
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Resposta da Close Brothers

Hello John. Thank you for your continued support and kind feedback. We're delighted to hear you've received quick service and had another positive experience with us. Thank you.

Classificada 5 em 5 estrelas

Brilliant customer service

Brilliant customer service , fast and accurate money transfer for car .

31 de julho de 2026
Opinião espontânea
logótipo da Close Brothers

Resposta da Close Brothers

Hello Edita. Thank you for your feedback. We are delighted to hear that you received brilliant customer service and that the funds were transferred quickly and smoothly for your car. We're appreciate taking the time to share your experience.

Classificada 5 em 5 estrelas

Exerlent service your application was…

Exerlent service your application was straight forward would recommend to anyone looking for finance and very helpful staff thankyou m hands

28 de julho de 2026
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logótipo da Close Brothers

Resposta da Close Brothers

Hi Michael. Thank you for leaving a review. We're glad to hear you had a good experience with us.

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Very clear, efficient. So easy to deal with the both on the phone and online. Their terms are fantastic and the lump sum repayments are incredibly useful. Thank you

1 de agosto de 2026
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Resposta da Close Brothers

Hello Sara. Thank you for your kind feedback. We're delighted to hear that you found our service clear, efficient, and easy to use both online and over the phone. It's pleasing to know that our flexible repayment options have been helpful. Thank you.

Classificada 1 em 5 estrelas

Worst company to do finance with

Wrote a bad review about my experience and got told to call a number and it didn’t make a difference they said it’s been past 6 months and what they are asking for is virtually impossible don’t go with this company they don’t care about their customers

31 de julho de 2026
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Resposta da Close Brothers

Hi Aiden. Thank you for taking the time to submit your review. We would value a conversation with you to discuss your concerns further. Please contact groupcommunications@closebrothers.com.

Classificada 1 em 5 estrelas

it took close brothers about a month to…

it took close brothers about a month to sort out a problem i had . very hard to get hold of them. to do anything for the customer . not happy with them at all. this is the second it i have used them first time i had a loan of 24000 but that was good second time rubbish. never use again I can not believe it 14 /8/26.just urgent message from close brothers. I have not paid my first payment. They do not no what they are doing. Keep a way. Warning.

10 de julho de 2026
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Resposta da Close Brothers

Hello Alan. Thank you for taking the time to submit your review. We would value a conversation with you to discuss your concerns further. Please contact groupcommunications@closebrothers.com.

Classificada 5 em 5 estrelas

Been close brothers for 2 years and…

Been with close brothers for 2 years and just got my new car again without any problems thanks easy paper work to fill in after care is brilliant had a little problem but the team got on it with no problems thanks

29 de julho de 2026
Opinião espontânea
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Resposta da Close Brothers

Hello Paul. We're delighted to hear that you've had a positive experience with us over past 2 years. It's wonderful to know that getting your new car was a smooth process with easy paperwork and that our aftercare team was able to resolve your problem efficiently. Thank you for sharing your feedback!

Classificada 1 em 5 estrelas

Hired bailiff thugs to chase me down

Hired bailiff thugs to chase me down
Got car insurance at a low price
(Via right choice insurance brokers)
Until 2 cars hit me and I wasn't at fault
They then quadrupled my monthly installments and so | cancelled
Then they took me to court and hired bailiffs to clamp my car
Won't enter negotiations about repaying and have add on nearly two thousand pounds of fee
Ridiculous scammers
They should think about their customers who are barely getting by

30 de julho de 2026
Opinião espontânea
logótipo da Close Brothers

Resposta da Close Brothers

Hello Daryl. We are truly sorry to hear about the distressing experience you've had with your car insurance. We understand how frustrating and upsetting this situation must be, especially when you feel unfairly treated after an incident that wasn't your fault. We take your feedback seriously and are concerned to learn about the difficulties you've faced. Please contact us on 0333 321 8566 or email us on customerserviceinboxpf@closebrothers.com

Classificada 1 em 5 estrelas

Do not use this company

Do not use this company. I had liability insurance with them. And when I cancelled my liability insurance as was no longer needed as I left the trade.
Well withing 5 days of being told its £75 leaving fee plus the monthly payment....
We will send you an email with the cost of leaving.
Waited 2 days finally saw the email but withing 5 days of cancellation they past it onto another company threatening if you dont pay £105 by yesterday 🤣🤣🤣 courts are involved... interest is being added by the day and a CCJ.

God I havnt time to breathe since I cancelled my policy and certainly haven't had the chance to reply withing 5 days of my cancelled contract.

Just STAY CLEAR OF CLOSE BROTHERS.

30 de julho de 2026
Opinião espontânea
logótipo da Close Brothers

Resposta da Close Brothers

Hi James. We are truly sorry to hear about the distressing experience you've had with the cancellation of your liability insurance and the subsequent communication regarding fees. We understand how frustrating and overwhelming it must be to face such issues. We take your feedback seriously and will investigate this matter to improve our processes. Please contact us on 0333 321 8566 or email us on customerserviceinboxpf@closebrothers.com. Thank you for your feedback.

Classificada 5 em 5 estrelas

It was so easy to do

It was so easy to do, grt customer service and so friendly ty.

29 de julho de 2026
Opinião espontânea
logótipo da Close Brothers

Resposta da Close Brothers

Hello Jaybeniest. Thank you for leaving a review. We're glad to hear you had a good experience with us.

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