Close Brothers Opiniões 

Been waiting for a refund for 3 weeks new keep ringing them and goin around in a circle getting
passed from one to the other wat a Joke!!! Feel like sayn keep the money but thn again il rather Give it to charity thn let thm keep it ..!!!

I had an issue with my car as it had a fault from the dealership so I made a complaint. Close brothers handled it well and I was satisfied with my outcome as they helped make sure the dealership didn’t charge me unfairly.

Close Brothers are totally incompetent. We have been emailing all of their email addresses they do not reply ! Their financial conduct is appalling! We have a BNW 640D that has the incorrect mileage from the dealer vs the genuine MOT mileage in addition the Car has now had catastrophic engine failure at 77,000 only 16,000 of those miles are ours and the Car had an extra 1,300 on the MOT and the vehicle. Close brothers have had over a dozen emails in a 9 week period to which they have not replied. We have been asked again this evening to provide evidence which we have sent 9 times previously. They are not interested in any customer service and just ignore any contravening of contract law and the illegitimacy of the agreement. If you value your sanity DO NOT USE THESE CROOKS!!

Hi I had a bad experience with the 1st case handler she didn't seem to no wat she's was doing. To gather evidence to build a case.to reject the vehicle.. The second case handler was very good and professional lessened to wat I was saying and lookt at all the evidence to build a case.

Appalling Service. Avoid at all costs.

Close brothers, have done exactly what they said they would when they said they would do it,
No complications, no bother
Would recommend

Shocking telephone service operative didn’t want to know

I purchased a car from this dealership which developed serious mechanical faults shortly afterwards and had to be returned to them. While they had possession of the vehicle, three parking penalties were issued. I provided the dealership with the PCNs and was told they had been paid, but two were not properly dealt with and I was ultimately forced to pay around £500 myself to avoid enforcement action.
I’ve contacted the dealership around five times requesting reimbursement and have received no satisfactory response. I’m now having to escalate the matter formally. Extremely disappointing experience and I would advise others to think carefully before purchasing from here

I have used Close Brothers for financing my last 4 motorcycles, and have always found the application process to be simple to deal with, their administration team easy to contact, and perhaps most importantly, they have really competitive loan rates. What more do you need?!

Absolutely hassle free transaction and execution of the car financing. Good communication throughout and at the end of the agreement with reminders.

Cant get through on phone. Call centre is based on south africa. Not good. Wouldnt recommend.

They were very helpful and understanding of my financial situation and the need to purchase a new vehicle. I am very pleased with the service that I received, quite professional.

I payed my finance off I need no further interested letter please

I have been extremely disappointed with my experience dealing with Close Brothers over a refund that is owed to me.

The issue originally arose due to an administrative error on Close Brothers’ side. I contacted them multiple times during the process and specifically provided the correct bank account details, asking for the refund to be paid into the correct account. Those details were given over the phone and, I was told, were recorded on the system.

Despite this, the refund was initially sent to the wrong account. This has now resulted in me having to repeatedly chase Close Brothers to get money back that should have been dealt with correctly in the first place.

I have called more than 10 times trying to get a straightforward update. On numerous occasions I have been unable to speak to my case handler, and I have also repeatedly requested to speak to a manager, only to be told that a manager isn’t available or that I cannot be transferred.

The complaint was eventually finalised and passed to the Cash Team, and I was told I should receive the refund within 3–5 working days. I have since been given multiple different dates and explanations. I was eventually told the Cash Team processed the payment on 17 September, meaning the 3–5 working day timeframe has now passed.

I am still waiting for the money.

What makes this particularly frustrating is that I am not asking for anything complicated. I simply want the refund that I am owed, paid into the correct account, and a clear explanation as to why it has taken so long.

The biggest issue throughout this experience has been the lack of communication and accountability. After more than 10 calls, I still haven’t been able to speak directly to the person handling my complaint or an appropriate manager. Instead, I have repeatedly had to call back myself and receive different information from different members of staff.

I understand that payments can sometimes take time to process, but when the delay has stemmed from an error on Close Brothers’ side and I have repeatedly provided the correct information, I would expect the matter to be dealt with promptly and transparently.

At this point, I am simply looking for the money to be paid and for someone senior to actually take ownership of the situation. A complaint should not be considered resolved when the customer is still waiting for the agreed refund.

Very friendly staff and very helpful got me sorted out in on time thanks again

Excellent as always I've had several motorcycle finance agreements with you, and never had a problem, thank you

Horrendous experience
2 months to organise a cancellation of a credit agreement
Lots of phone calls
And then a second time they have been just as bad

The Website is almost impossible to navigate. Trying to make an online motor finance payment was useless after hours of constantly trying to get my details approved it keeps rejecting the information they have sent to me !
Useless ! Would never use them for any finance based on this alone.

I purchased a car using Autolend for the money, total cost of the car £4990.00 I part exchanged my vehicle so cost of borrowing £4500.00 from Autolend (is now Zable ) I then went on Autolend web page to ensure al was OK and was horrified see all the calculations on the loan amount were incorrect the web page said I had borrowed £6500.00 which was incorrect, I then sent a communication to Autolend to say this was incorrect they then sent me a reply to say could I send them a copy of the invoice of which I did immediately and then got a reply saying we are cancelling the agreement and would like the car back because there were so discrepancies with the agreement that cant be undone, so a mess up in paper work meant they want the car back so a complete mess up by Autolend ( Zable ) nothing to do with me. I had just secured a job that meant the office I was to work in was 75 miles away from my home this the reason I wanted a more reliable vehicle, I now wanted to ensure the vehicle was up for the journey I replaced the clutch and flywheel which cost £1500.00 and replaced 2 tyres at a cost of £200.00 I explained this to Grace C at Autolend ( Zable ) office who the said can you send me the invoice for the clutch replacement so I did, many days later she said once we have the vehicle back we will send you the money for the clutch replacement so we will examine the vehicle to make sure I was telling the truth about the replacement I said your joking I wont release the vehicle until the money is my account because I will loose the the vehicle and have nothing show for it, these replacements were done by myself because I wanted peace of mind with the journey I was doing to work and back. All through this I have had open dialogue with Grace C who I have asked for a phone number for her or her immediate superior but she has not given any thing other than her email which takes days to return but still no money, I have explained to Grace C that the money she is holding is very important as I need a replacement vehicle for the one Autolend ( Zable ) have taken back.